Not worth the 4-star rating
Posted Feb 18, 2014
This is potentially a very good hotel, in a splendid building more or less under the shadow of the cathedral. When I arrived shortly after 1 pm, my room was not ready ("check-in from 12 noon") and the floor was still wet some two hours later. The advertised wi-fi throughout the hotel only worked properly in the reception area: the reception staff were obviously used to apologising for this problem. The TV did not work, allegedly because of a recent storm: later on I could get one channel without sound. The second day, my room had not been serviced by 14:30 (I like to siesta when the shops are closed when not doing anything important) and was finally cleaned around 17:30 - the following day was even worse with the room not having being serviced by 18:30. The reason for this became apparent quite early: the reception staff also cleaned the rooms and probably did other duties. A number of customers arrived only to find the they had to summon the receptionist who was busy elsewhere. Management should realise that if one person is doing two or more jobs, the standard of service will fall away and customers will vote with their feet. For a four-star hotel, the level of service - e.g. no porterage - was far below what I would have expected (indeed at my next two-star hotel the service was much better!). Jerez is a fine small city, well worth spending a few days, but there are much better hotels - I will not be using the Bellas Artes again.