Interior entrance

Reviews of Hotel Palacio Garvey

4 out of 5
Hotel Palacio Garvey
Tornería, 24, Jerez de la Frontera, Cadiz

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 188 reviews" "
Rating 8 - Good. 67 out of 188 reviews" "
Rating 6 - Okay. 8 out of 188 reviews" "
Rating 4 - Poor. 2 out of 188 reviews" "
Rating 2 - Terrible. 1 out of 188 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
When you get to the property people greet you and worry about your car parking, how you feel, what you need, and after all of that is attended, you register. The hotel is as cozy as people working in it. The rooms are outstanding, with everything you need even if you forget something. I dont remember spending better nights than here! The restaurant deserves a Michelin star too! If I go back to that area of Spain, I will sure stay at the Palacio Garvey!
Stayed 3 nights in Jun 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Palacio Garvey is a very nice hotel my room was very modern and well decorated. I really recommend this property
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character hotel with excellent restaurant
Gorgeous old town house converted into a hotel with marble ornamentation and magnificent rooms with high ceilings. Our restaurant meal was excellent, we had fish. The staff were most helpful. Recommended.
Stayed 2 nights in Oct 2022
Response from Jefa de recepción on Nov 12, 2022
Thank you for your opinion. We are very happy because of your comment and knowing that you are delighted with our service.

10/10 Excellent

Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the hotel. Our room was beautiful (and palatial), and had great views over a town square. The hotel is in a great location, easy to get to by car, and walking distance to restaurants and shopping. We also liked the complimentary breakfast (it would have been perfect if cooked options were also available). We appreciated the availability of (paid) parking close to the hotel, although space was tight and it was not always easy to get in and out. All in all, though, we loved the property and would definitely recommend it.
Stayed 1 night in Mar 2022

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, room comfort
Nice hotel in Jerez
We liked everything about this hotel: the location, cleanliness, service and the restaurant. There are 3 main things to do in Jerez: horses, sherry and flamenco.
Stayed 3 nights in Oct 2021
Response from Jefa de recepción on Oct 26, 2021
Dear Mr. Lawrence, Thank you very much for your king review. We are glad you had a nice stay with us and we hope to welcome you again soon. Best Regards, Virginia Garrán

8/10 Good

PaulO, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in this hotel on many occasions- always good and an excellent location. They handled Covid issues like breakfast well - with less drama than many hotels I’ve visited recently. I booked at the last minute and got a room with only a small window and no view which wasn’t ideal - but I was aware it was the last available.
Stayed 2 nights in Jul 2020
Response from Virginia Garrán on Aug 5, 2020
Dear Paulo, Thank you very much for your nice review and for choosing us again !! We are vey happy to know that you have enjoyed your stay. Best Regards, Virginia Garrán

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Pablo Garrido on Jul 6, 2019
Dear Mrs. Kathryn, Thank you so much for your feedback, we really appreciate your valoration. Best regards,

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Spain.
Jerez is a great town to visit . Sherry tours and a fabulous horse show at the Spanish riding school. The the hotel is well located in the center of the town but because of the one way streets it was a little difficult to locate if you are driving. Taxi driver had no problem. Hotel was well laid out with large room. The food was good
Stayed 2 nights in Apr 2019
Response from miguel on Apr 27, 2019
Thank you very much for your comment it is a pleasure to know that you loved our hotel and city, We hope to see you again. Best regards. Miguel Rosado Reception department.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a junior suite, and it genuinely had the WOW factor, as do many of the pieces of art work and furniture around the hotel. The room and bathrooms were enormous and beautifully decorated. So nice you almost didn't want to go out. The staff were all very nice as well. The location was also great, just a short walk from the centre of town. I would easily have given this hotel top marks if it were not for the miserable breakfast. It was the first hotel I have been to in years that had no buffet. Once you were seated you were brought tea or coffee, and then between the 2 of us we were given 1 tiny portion of fruit, a yogurt each, 5 toasted half rolls, 3 slices of cheese and salami, 2 croissants and small cakes, 2 packeted small tasteless muffins and a couple of jams. And none of it was that nice. But it was the lack of choice that really disappointed. So if you have the option, book without breakfast as the rooms and hotel are fabulous, and have breakfast in town. That is what we would do if we go back.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring. Lovely hotel with character and the room was spacious.
Stayed 3 nights in Apr 2019
Response from Miguel on Apr 27, 2019
Thank you for your comment , We hope to see you again. Best regards. Miguel Rosado. Reception department.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally fantastic. The staff,room location. Straight 10s.
Stayed 1 night in Mar 2019
Response from The head receptionist on Mar 17, 2019
Dear Mr. Alan, Thank vey much for your nice review. We are glad you had a nice stay with us. Best Regards Virgnia Garrán

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel with good restaurant & decor
Lovely old hotel with good restaurant and breakfast. Interesting art & decor. Large room. Parking available. Only problem for us was that the bath was an oval free standing type which was slippery and difficult to get in and out of and had a low level shower attachment. Other rooms had walk in showers so no problem there
Stayed 5 nights in Feb 2019
Response from Reception Department on Mar 17, 2019
Dear Mr. James,hank you very much for your nice words!. Sorry for the inconveniencies wiht the bath. We hope see you soon ! Best Regards, Virginia Garrán

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Disliked: Room comfort
Friendly and helpful front desk staff, good breakfast, two fast elevators, interesting building. Centrally controlled heating/AC so room was brutally hot which was frustrating-they provided a fan but still very hot. Also, my fault for not thinking to ask, but in restricted zone of city so had to park in perimeter in nightmarish super tight parking lot (Marina) so would recommend researching parking options if coming by car. Great location though for access to Castillo and alcazabar
Stayed 1 night in Mar 2019
Response from M on Mar 10, 2019
.,,,,,,,,

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019
Response from . on Apr 30, 2019
.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful with advice at checkin of local area sites to see. Love cation is good, Can walk all over town from here. Clean and comfortable. Did have a problem with the smell of cigarette smoke on first night from somewhere near by, even with all windows closed. Second night was better. Also they’re credit card service was down so had to find cash machine when checking out.
Stayed 1 night in Sep 2018
Response from Reception Management on Oct 6, 2018
THANK YOU FOR YOUR COMMENT, WE WILL TRY TO IMPROVE. Best Regards

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Mauricio on Oct 6, 2018
C

10/10 Excellent

gail, Calgary AB

Liked: Cleanliness, staff & service, room comfort
very nice people. and I bet there are some nice rooms there. good location in the middle of town. recommended.
Stayed 2 nights in Jul 2018
Response from Miguel on Sep 17, 2018
Thank you for your words, we are happy with your comment. best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
We stayed here for two nights. Parking is difficult - you need to drive around and be alert for a space and you can only stay for a maximum of two hours. Very pleasant hotel inside, marble floors, stylish, but our room (number 8), although spacious and comfortable, had no outside view which isn't ideal by any means. Breakfast is an expensive 11 Euros, and not worth it. Better to walk outside and enjoy it in one of the street cafes nearby.
Stayed 2 nights in Jul 2018

10/10 Excellent

Diego, Los Angeles

Liked: Cleanliness, staff & service
CASH ONLY but good value overall
This hotel ONLY ACCEPTS CASH! so be prepared to pay cash only. Even if it says that it accepts credit cards, they will not take a card and make you go to the ATM and pay later, but in cash. It may be to "save on taxes" or on CC fees, but I do not think they even have a CC processing device. This would not be an issue if the hotel were upfront about it, but they say the service is down. Other than that, it is great - fantastic location, clean, spacious, nice, cheap, great value, good breakfast. It was funny to see the outdated furnishings - a cd player.
Stayed 1 night in Jun 2018

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Mauricio on Jul 1, 2018
Dear Sr, Thank you very much for your nice review :D Best regards.

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very funky art hotel, with huge unique rooms, in a great location on the edge of the historic centre of Jerez
Stayed 1 night in Jun 2018
Response from Mauricio on Jun 24, 2018
Dear Sr, Thank you very much for your nice words :D . Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, centrally placed.
Excellent, helpful and knowledgable staff. Nothing more to add.
Stayed 3 nights in Apr 2018
Response from Mauricio on Apr 30, 2018
Dear guest, Thank you very much for your kind words. We are glad you did have such a good experience with us. Best regards.

8/10 Good

Mitos, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand palace in a great location
Palacio Garvey turned out to be the perfect place to start our 2-week Lent stay in Spain. The location is super perfect. The Michelin-rated restaurant's dinner was very good, tho' the set-lunch menu was a big disappointment.
Stayed 4 nights in Mar 2018
Response from Mauricio on Apr 3, 2018
Dear guest, Thank you very much for your comment. We are glad you had enjoyed almost everything in our Hotel. Best regards.

8/10 Good

Pam, Manchester, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel in historic centre
This hotel is very convenient for walking to all the sights. It is in a grand old building, a little faded in parts, but full of really interesting artwork and artefacts. The staff were very attentive. We had a "junior suite" which was very spacious.
Stayed 5 nights in Feb 2018
Response from Mauricio on Mar 7, 2018
Dear Madam, Thank you very much for your kind review. We are glad you'd had a good experience with us. Best regards.

10/10 Excellent

pat, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to centre but quiet
A pleasant stay friendly helpful staff. Breakfast good but same every morning. Restauarant good but not open until late -OK in summer but in Ferbruary ? Although room warm hotel cold ad unusually cold weather
Stayed 6 nights in Feb 2018
Response from Mauricio on Feb 24, 2018
Dear Guest, Thank you very much for writing us your comment about our hotel. We are glad you`d had a nice stay with us. We will work on the Restaurant and on the Room`s heating to improve our service. Best regards :D

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Mauricio on Jan 15, 2018
Estimado cliente, Gracias por su valoración tan positiva ;). Reciba un cordial saludo.

10/10 Excellent

Jaime, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, modern design very cooperative staff
Very good experience, no complaints at all, close to restaurants major sites to see in Ronda.
Stayed 1 night in Oct 2017
Response from Mauricio on Dec 11, 2017
Dear Sr, Thank you very much for your kind words. It helps us to do it better in the future.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great week end break
We had a wonderful stay in Jerez,would recommend it to anyone ,sites ,food local hospitality first class.Wish they had more road signs , a devil to get in and out of.
Dear Sir. Thank you for your kind comments. They help us to work more and better to offer a better service in the future. We have complained several times to the town hall about the traffic signs. We will continue doing that again and again ;)

10/10 Excellent

Lynne , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel in town centre
The hotel was in a great location although on a narrow street with parking tucked away around the back of the hotel (€11 per night extra). All staff were very helpful especially the receptionist who went to a lot of extra effort to sort out a mix-up with our booking. Beautiful room at a reasonable price.
Stayed 2 nights in Sep 2017

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear Sr, Thank you for your kind review. Happy to see you did have a good time staying with us. Best regards

10/10 Excellent

Kevin, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
The hotel is in a great location for sightseeing. Staff were helpful and rooms very comfortable - huge bed and excellent (and quiet) a/c. Breakfast is served to you (not a buffet, thankfully) with great croissants, freshly-toasted bread and various Andalusian bites. Plenty of restaurants within a 2 minute walk. Hotel also has parking (€12 a night) .
Stayed 1 night in Sep 2017
Response from Mauricio on Sep 16, 2017
Dear Sr, Thank you for your kind words. Happy to see you did have a good time staying with us. Best regards

10/10 Excellent

Sally, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the old town
We only stayed one night but wished we could stay longer. It was one of the nicest hotels we stayed in on our trip to Spain. The staff were very friendly and the location was within walking distance to the sites. The only negative was the breakfast was not a buffet and was very simple.
Stayed 1 night in Aug 2017
Response from Mauricio on Sep 16, 2017
Dear Sr, Thank you for your kind words. Happy to see you did have a good time staying with us. Regarding the breakfast, there was a note on your table that allows you to ask for anything you want if you consider it poor or simple. Maybe next time ;). Best regards

8/10 Good

peter, south London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a fantastic old building in a great
Had a great stay in the junior suite , enormous room big enough for a couple with 2 kids Good breakfast , very friendly staff
Stayed 1 night in Aug 2017
Response from Mauricio on Sep 16, 2017
Dear Sr, Thank you for your kind words. Happy to see you did have a good time staying with us. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Dear guest, Thank you very much for your comments. We hope to see you in another time.

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended if you don't need wifi
I stayed only one night, the staff was very helpful and kind. Hotel and rooms excellent. Only weakness, the wifi doesn't work in the rooms.
Thank you very much for your opinion. We are working to solve the problem with the WI-Fi. Best regards

8/10 Good

Joan, Siena Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll happily return!
Very good location, parking available, pleasant and efficient staff. The elevator reaches only one of the two upper storeys; the staff noticed our three suitcases and immediately changed our pre-assigned room. We were given a wonderfully large room with oversized furniture, perfect given the space. Folding interior wooden blinds on the three grand windows (2 were french doors). No table suitable for computer use (or make-up); plenty of flat surfaces, sockets. The bathroom was the size of a normal bedroom, attractively divided by a partition wall with double sinks. Extremely friendly and helpful staff throughout our three night stay. Breakfast was not ideal. Other food was good. The décor is unusual and clever; each room is different.
Response from Reception Management on May 12, 2017
Thank you very much for your kind words. It helps us to improve our service. Best regards

8/10 Good

Nikita

Liked: Cleanliness, staff & service, room comfort
Thank your for your good review. Hope to see you in another time :)

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel close to sights
Great location, good breakfast. Squeaky floor in room. Nice roll top jet bath but no separate shower.
Thank your for your good review. Hope to see you in another time :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel
The hotel is an old palace and full of charm. The front desk staff was efficient and very nice. Our room and bathroom were very large for Europe. We only stayed one night to tour Jerez on our way to Seville. There is a large underground parking garage just around the corner and across the street from the hotel. There are many bars/restaurants just around the corner from the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

h and e, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish and romantic hotel
We stayed in a suite which exceeded expectations. A huge room, balcony, massive bathroom, very stylish and quiet. We didn't really need to leave the hotel.

6/10 Okay

Greg

Liked: Cleanliness, room comfort
Good hotel, quiet and near town. Mediocre food.
Good hotel but stressful to start as our booking had been cancelled

10/10 Excellent

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, nice staff

10/10 Excellent

Bob, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Heart of Jerez
Beautiful hotel in the heart of Jerez historic district within easy walk of everything. Exceptional Staff; friendly, multi-lingual, very helpful and professional. Elegant Hotel ... spacious, marble everywhere. Large room; a bit modern décor. IF DRIVING - know that this is in the old section of town where streets were built centuries ago to accommodate horses, not cars. Parking available behind the hotel, but without Staff assistance I would never have found it, Takes about 20 minutes to get to Jerez Airport from here.

10/10 Excellent

B A CRIMES, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, shame about technology !
Booked late as arrival in Jerez was delayed. Fantastic hotel with a warm welcome on arrival and a hotel with big personality and character. Room was spacious, despite stairs to second floor, my son and I really enjoyed the comfort and space after long day travelling. Breakfast was included, excellent value and really good old fashioned genuine service that meant a lot. Thank you. Sad to say, on departure it was noticeable that the receptionist cared more about her phone than guests walking past, these things still matter and are noticed ! This is such a shame for a wonderful and traditional hotel in Jerez.

8/10 Good

Peter, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in center of town
This hotel was a converted palace from a wine family. The restoration was excellent, large room, good bathroom.Eclectic blend of styles, our room had a LOT of red leather, but was very nice. Location was excellent to explore Jerez on foot, with parking behind the hotel at Euro 18 per night. Breakfast was good, and dinner one night in the hotel was also good. Overall, hotel staff were excellent with good english skills.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally lovely room.

4/10 Poor

Toni, Dartmouth, Nova Scotia

Liked: Cleanliness, property conditions & facilities
Would not stay here again.
The room was nice though we were supposed to have a king sized bed and only had a double. There is no stand up shower, only a tub with a hand held shower head. It's very close to shopping and food. Our cab driver could not get to the hotel so he asked a local driver how to get there and we had to get out with our luggage and walk about 5 mins. ****we turned on the air conditioning before we went to bed and the smell of street garbage was overwhelming we could not leave it on. Our room smelled horrid after that but thankfully did not get too hot****

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort