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Reviews of NH Avenida Jerez

4 out of 5
NH Avenida Jerez
Av Alcalde Alvaro Domecq 10, Jerez de la Frontera, Cadiz

Reviews

8.0

Very Good

Rating 10 - Excellent. 68 out of 217 reviews" "
Rating 8 - Good. 95 out of 217 reviews" "
Rating 6 - Okay. 41 out of 217 reviews" "
Rating 4 - Poor. 7 out of 217 reviews" "
Rating 2 - Terrible. 6 out of 217 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Yaimara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean but has a weird smell. Other than that is was great location, great service.
Stayed 2 nights in Feb 2024
Response from Nh Avenida de Jerez on Mar 10, 2024
Dear Yaima,Thank you for taking the time to share your recent experience .We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean atmosphere
Stayed 1 night in Nov 2023
Response from Nh Avenida de Jerez on Nov 30, 2023
Dear Preston,Thank you for taking the time to share your recent experience through this Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Excellent

Ola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location!
This summer, my son and I stayed at the NH Avenida Jerez hotel for a week. The hotel has a privileged location very close to the center, whether on foot or by bus. Our room was spacious and had views of the avenue with a cozy terrace. The room was all in perfect condition and the daily room service was top-notch. The reception staff were available 24 hours a day and were very attentive to us. The room had very good wifi which is very important for my son, and for me the comfort of the beds and pillows and the serenity of the room even being on the main avenue in Jerez. The hotel also has its own underground parking and an exceptional restaurant and cocktail terrace. The value for money was unbeatable with its central location, and its proximity to everything Jerez has to offer. Without a doubt we will repeat on our next stay in Jerez and we heartily recommend it.
Stayed 7 nights in Jul 2023
Response from Nh Avenida de Jerez on Nov 30, 2023
Dear Ola, I am delighted that you had a memorable stay with us here at NH Avenida Jerez. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

6/10 Okay

JUAN ANTONIO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ofrecen aparcamientos para los huéspedes y es falso. Tienen un aparcamiento muy pequeño, me informan que con 8 plazas, con plazas tan pequeñas que casi cabe solamente una motocicleta. Además me dicen que los coches aparcados pertenecen principalmente a empleados del hotel, esto no me consta pero podría ser cierto. Esta es la tercera vez que me pasa en hoteles de la cadena NH en diferentes lugares y no habrá una cuarta.
Stayed 1 night in Sep 2023
Response from Nh Avenida de Jerez on Nov 30, 2023
Estimado Juan Antonio,Gracias por dedicar unos minutos de su tiempo a completar esta Encuesta de Satisfacción.En primer lugar, lamentamos profundamente que su experiencia en nuestro hotel no haya sido satisfactoria. Quisiera disculparme por no haber sido capaces de cumplir sus expectativas sobre nuestros estándares durante su reciente estancia. Referente a su problema con el parking informamos que nuestro hotel dispone de plazas de parking solo y exclusivamente para clientes del hotel, pero bajo disponibilidad el dia de la llegada, no obstante existen varias opciones de aparcamiento en la zona.Estamos comprometidos en proporcionar experiencias memorables con un servicio excepcional. Por lo tanto, esperamos darle la bienvenida nuevamente y mejorar su experiencia pronto.Gracias de nuevo por elegir alojarse con nosotros y por su tiempo al compartir sus comentarios.Atentamente,

8/10 Good

elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities
Walking distance of old town and tio pepe etc. Lovely breakfast buffet
Stayed 2 nights in Sep 2023
Response from Nh Avenida de Jerez on Sep 23, 2023
Dear Elizabeth ,Thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Okay

Gregory Jesus

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room given to us was really bad, unconfortable bed, linen and towels very old, will never comeback.
Stayed 1 night in Aug 2023
Response from Nh Avenida de Jerez on Sep 23, 2023
Dear Gregory,Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in a modern hotel
Comfortable, modern hotel with great customer service. Excellent breakfast -- the breakfast manager ran the dining room in a professional, competent, and friendly manner. Comfortable bed. One gripe: why no patio chairs or a small table. Most rooms have beautiful patios but no patio furniture whatsoever.
Stayed 2 nights in May 2023
Response from Nh Avenida de Jerez on May 26, 2023
Dear Customer,Thank you very much for taking a moment of your time to rate your stay with us and share it.We are delighted to know that your stay has been so pleasant and, of course, I guarantee that comments like yours are what make our motivation to improve and offer the best possible service grow every day.We hope to have the opportunity to receive you on numerous occasions.kind regards

2/10 Terrible

James and Jill

Disliked: Property conditions & facilities
Bed awful air con didn’t work and no tea/coffee
Stayed 1 night in May 2023
Response from Nh Avenida de Jerez on May 13, 2023
Dear Jeames,Thank you very much for sharing your opinion about our hotel.We are sorry that your stay with us did not meet your expectations and we appreciate the comments received as they help us improve the quality of our services.We hope to have the opportunity to welcome you back to Jerez and that they can improve the perception of our establishment.kind regards

10/10 Excellent

ALASDAIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Apr 2023
Response from Nh Avenida de Jerez on May 1, 2023
Dear Customer, Thank you very much for your assessment and thank you for the trust placed in Nh Hoteles.We will be delighted to receive you again at NH Avenida Jerez.kind regards

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, staff & service
The eco-friendly room cleaning drinks vouchers is a bit confusing/makes no sense! Shame there's no kettle
Stayed 5 nights in Feb 2023
Response from Nh Avenida de Jerez on Jan 1, 2024
Dear Claire,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast buffet is incredible good. The service provide by the staff in the front desk in amazing. However, I highly recommend to upgrade and improve the halls in the hotel. they look poor and they need maintenance and painting, the same the floor.
Response from Nh Avenida de Jerez on Jan 1, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good as expected!
Stayed 1 night in Jul 2022

10/10 Excellent

ALASDAIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff.
Stayed 1 night in Apr 2022

2/10 Terrible

MAMUN

Stayed 3 nights in Mar 2022

10/10 Excellent

Carmen, Gainesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel close to the city center. The hotel is exceptionally clean and the staff is very friendly and attentive to your needs.
Stayed 12 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I like the size of the room, it’s clean and air conditioner works great
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good about the hotel. Staff very helpful.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This was sadly the most disappointing NH hotel We have ever used. The air conditioning didn’t work and when we explained to the reception staff that the room was exceptionally hot, we were told it wasn’t warm enough for them to turn the air conditioning on! How can you advertise air conditioning and climate control as a feature at the hotel but not have it switched on?! Apparently they only allow it to be used in mid summer. This is madness, especially when you wake at 3am, sweating and have no option but to sleep with the balcony door wide open. Not exactly security conscious, let alone ideal when you’re bitten alive. We also travelled with our dog - he was panting like crazy due to the heat so we had to stand on the balcony with him at 3am to try and cool him down. It’s also disappointing that they charge €25 for a let to stay but they provide absolutely nothing for them. I have no problem at all paying for my dog to be with us but most hotels provide a water bowl and bed etc. There was nothing at all for our pet. We also upgraded our room to a ‘suite’ but that was a waste of money. It wasn’t a suite at all but a slightly larger room (same size as most hotels) with a balcony - although there’s no furniture on the balcony so you can’t actually enjoy it so what’s the point?! The last problem was the bathroom was the size of a postage stamp and the water in the shower goes from scalding hot to freezing constantly.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

8/10 Good

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well placed hotel to visit Jerez comfortable and friendly staff
Stayed 3 nights in Feb 2020

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Sofia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
omfortable but not the best
Common areas felt a bit dated. Could definitely do with some improvements. Lifts were very small and slow. Room was decent size and clean..we had twin beds rather than a double. Breakfast buffet was fine. If you have a car it can be difficult to pass. There are on street spaces but they are on a meter and you can only pay for a max of 2 hours. There is free on- street parking further down the road but difficult to find an empty space. You can walk in to the centre of town within 10-15 minutesminutes.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work, play and then rest
We upgraded to the 'superior' room, but there was nothing superior about it, it was nice enough but its what should have been considered a standard room. However I'm informed by another colleague in a 'standard' room that it really wasnt nice at all. Pros- Beds are comfortable, bathroom clean, friendly staff, and not far from bars, restaurants and shops in the old town. Cons- Bathroom very small, strange smell in the room, little amenities in the room and hotel in general (no iron, short opening hours of restaurant etc), very few tv channels (no english speaking channels)and not a great hot breakfast. Overall if you are planning on being out and about its the good place to come back and rest.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

8/10 Good

GILES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

6/10 Okay

Antoinette

Liked: Cleanliness, property conditions & facilities, room comfort
Adequate for a short stays
The reception staff were very helpful and the breakfast adequate. was noisy with doors slamming due to the design of the doors. The ac was not very efficient and there was no bar in the hotel.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean. The room I had was very small and had very little room to move.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel especially for the money. Modern and very clean
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel good, but poor service related to parking advice - make sure you check where is acceptable to park if not paying to use the hotel car park - was told free parking on street but this is only applicable on week days and not weekends
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great room, Awful Service
Room was nice and modern, very clean and tidy with a comfy bed and a nice bathroom with a bathtub/shower. The room was great overall and the hotel is in a good area close to the centre (10 min walk) however the service was awful. We started by entering the underground carpark and subsequently went to reception where we had an unfriendly receptionist and then found out they were charging 17 Euros per day, absolute rip off considering there is free street parking less than a 5 min walk away. When I told the receptionist that we would not be using the car park we were met with an angry face and told rudely to get the car out of the car park as soon as possible. The receptionist then was very impolite during the rest of our stay. In the morning we needed a swift checkout as we needed to catch a flight however with only one desk this was unavailable. We then tried to drop off the keys quickly however this was met with a sour face. Then after waiting 10 mins we finally checked out, all they asked was which room number and did we use anything from the minibar. Frustrating as that could have been done in 3 seconds and we could have easily gone much earlier. Overall the room was great but the receptionists were rude, unwelcoming and impolite ruining the hotel for us.
Stayed 1 night in Oct 2018

6/10 Okay

Richard

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
NH usually better
Front covered in scaffolding. Garage inadequate and expensive. Staff helpful, breakfast excellent. Rooms tiny, claustrophobic, poorly lit, air conditioning ice cold or nothing!
Stayed 1 night in Oct 2018

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arriving at train station which was acrossthe road
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Stayed 12 nights in May 2018

10/10 Excellent

Natalia , Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel with a great location!!!
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very good located hotel
It was desappointing one detail in concrete, it was a very hot hotel, the temperature was 26C and there was not AC in the reception tell me there was not wat to turn it on until they talk to the manager, but they never do it and where two nights with 24 and 26 C in the room, that is a shame. I
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Not as nice as expected
The staff is very helpful and friendly. The rooms are basic, but comfortable. Located about a 15 minute walk to city centre. It was very hard to regulate the water temperature in the shower, it would change from really hot to cold then back. It is close to a noisy establishment that has very late parties. The balcony doors don't offer enough noise insulation, which made it hard to sleep a few nights. The breakfast buffet had a good variety of items. Not as nice as other NH
Stayed 10 nights in Feb 2018

10/10 Excellent

Graham, Welwyn Garden City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to Centre
Lovely clean and modern hotel. Very limited parking on site, but plenty of local car parks. Very friendly and helpful staff.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
3 star hotel
Nice room but can be improved, hotel loby an corridors need remodeling

4/10 Poor

Patrick, Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient location but below standard !
Well located hotel....check in experience was not great...our king size bed room booked not ready after 3 pm....we were asked to wait for 1 hour or 2 which we decline as we were tired and ended up staying in a twin room...lifts are slow...no coffee & tea making facilities...bedding was OK but pillows not great ...the room condition was below average...lack of maintenance ....tv is old and small....wifi very slow.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A good hotel but luck of facilities
Relatively Good location but it’s not a central, Nice staff, Very quiet and Clean comfortable room. Also it’s a good value for money. Perhaps it’s good for short stay business traveller. Just a little bit of luck of facility for tourists, no swimming pool, no bicycle hire, short of space in lobby area, no bar facility.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff was very friendly, and the location of the hotel is also great (about 10 minutes walk from downtown). Great experience overall.

10/10 Excellent

Reg, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jerez
Great Staff and service 100%

8/10 Good

phil, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good value
Very good value with big rooms and a handy location 15 min walk from city centre.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort