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"Woke up at 5am to function room being set up and then spoken to very rudely by a member of staff. Not to mention the car park charge being added which was not mentioned at check in. Great facilities and hotel but staff need a lot of work."

"This property was generally just ok. It has an old and minimally maintained feel with squeaky floors in the hallway and a toilet that was in poor working order in our room. The walls felt thin and our neighbors were noisy. The staff were friendly and helpful. The pub was very busy, but the staff kept the beers flowing. The food, both dinner and breakfast were very good."

"We saw the beautiful grand exterior online and believed that's where we were staying. Alas, when we arrived to check in, we were told that we were actually staying in an adjacent building. This was news to us. We were walked out a side door, bags in tow, across a street, and into another building. It all felt very strange, as the very pleasant, but somewhat manic, staff member came out from behind the desk and attempted to wheel our two (very heavy) bags herself (there was no bellman), even to the point of lifting the heavy bags down the stairs and out of the main hotel by their handles as I tried to catch up and warn her that doing that would break the handle. Despite this, we were led to a beautiful room in the other building and enjoyed our stay. The bathroom was first rate, the AC was excellent, and the bed, TV, and overall space were very good. We had breakfast the next stay (not great, to be honest) in the main building, but the staff were very friendly, even as the room itself looked a littled tired and dated."

"We were in Swansea for 1 day so it served its purpose. The staff were friendly and helpful. They have a small bar but the taps were not working. We were able to get an Uber into the city centre (about a 5-8 minute drive). There is plenty of free parking at the hotel. There is a McDonalds next door but that is about all you can walk to, its sort of an industrial area along the motorway. It was fine for our purpose (football match) but if I was staying longer Id likely get something closer to the city with more amenities."

"The professional, welcoming staff make the grand an absolute pleasure to visit."

"Great location, easy parking, nice clean room. Good food."

"Breakfast was excellent and good value"

"The food was excellent. The staff were really helpful to us"

"Superb breakfast, clean, friendly, a cosy, and private. Very comfortable beds. "