Ratings based on 33 Verified Reviews

4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from vancouver bc

Posted Oct 31, 2017
It is listed as a four star, but has paper cups for coffee in the room. It is clean but dated
Comment from Hotel Management
Nov 5, 2017 by Guest relation Service , Hotel Management
Dear Jim, Thank you for leaving your impression about our hotel. we are sorry if our paper cups disappointed you for a 4 star hotel, but know that you will find in all the novotels and Accor hotels like mecure or Ibis Hotels. On the other hand we could have on simple request from you to provide you with real cups. as you have seen our hotel is renovated since last May and outside in court finishes. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Great Stay

Posted Oct 30, 2017
Location: Easy to find
Was not expecting much from the look of the outside - but inside was fab, really smart! Breakfast was very very good too.
Comment from Hotel Management
Nov 5, 2017 by Guest Relation Manager , Hotel Management
Dear Kerry, Thank you very much for your comment and this precious note of 5/5 ! We hope to see you again soon ! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern Ireland

Comfortable hotel and friendly staff

Posted Oct 7, 2017
Pros: Food was excellent, beds very comfortable
Cons: The exterior of the hotel looks very run down, I was a bit apprehensive when I arrived thinking I had made an error in choosing this hotel.
Location: Good restaurants nearby, tram and bus links, area was quiet.
A comfortable modern hotel, does not look like much from the outside, but pleasing on the inside. Food was excellent, rooms were very comfortable and clean. A few good restaurants nearby.
Comment from Hotel Management
Oct 24, 2017 by Novotel14, Hotel Management
Dear guest, Thank you very much for your comment. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

close to ferry

Posted Sep 5, 2017
Clean hotel close to ferry terminal with friendly staff
Comment from Hotel Management
Sep 25, 2017 by NOVOTEL CAEN, Hotel Management
Cher client, Nous vous remercions pour votre commentaire. Cordialement,
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel, used for proximity to the port.

Posted Sep 4, 2017
Pros: The family room and the price.
Cons: Service in the restaurant.
Location: 15 minutes to the port.
We had a family room, a double and 2 made up beds for the children aged 10 and 12. The room was clean and an excellent standard. The food in the restaurant was also lovely however the service was poor. They were very busy though! It's a shame as I would have given this hotel 5 out of 5 had it not been for our dinner experience. There is a pool but my daughter would not go in as it was freezing,
Comment from Hotel Management
Sep 23, 2017 by NOVOTEL CAEN, Hotel Management
Dear Guest , Thank you for your comments and hope to see you soon ! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient hotel

Posted Sep 3, 2017
We stayed at the hotel for one night and were again very pleased with the quality for the price we paid. Helpful staff, clean room, good breakfast. We would use again. Good value
Comment from Hotel Management
Oct 24, 2017 by Novotel14, Hotel Management
Dear guest, Thank you very much for your comment. Best regards,
5 out of 5
by Jane

Great stop over for the ferry

Posted Aug 28, 2017 on Hotels
Fantastic hotel near to the Brittany Ferries port had everything a family needs. Lovely modern room with huge TV, tea and coffee plus bottled water, and wonderful drench shower. The breakfast was amazing and so worth the extra you pay for it. Swimming pool a huge bonus after a long hot drive from the south. Restaurant/bar is good although a little pricey.
Comment from Hotel Management
Sep 23, 2017 by novotel1, Hotel Management
Dear jane , Thank you for your comments and hope to see you soon ! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey UK.

Nicer on the inside than on the outside....

Posted Aug 26, 2017
Cons: Outside needs painting!
Location: 1/2 hour from the Normandy beaches. Not much else to do nearby, most local restaurants we looked at were closed (might have been the time of year).
Stayed for a 3 night stopover to take a quick look at Normandy beaches, first sight of the hotel was not so good as it could do with a lick of paint... Inside it was very nice though.
Comment from Hotel Management
Sep 23, 2017 by NOVOTEL CAEN, Hotel Management
Dear Oggi, Thank you for your comments and hope to see you soon ! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Perfect for an early morning ferry

Posted Aug 20, 2017
This hotel has recently been updated in both the communal and private areas. It's always been clean and comfortable and this new update brings a welcome change of colour and adds atmosphere to the hotel. Great staff and a great position in Caen means you can dip into the centre for a bite to eat whilst also being well positioned for a 15 min run to the ferry port ( if you catch that early departure traffic is very light)
Comment from Hotel Management
Sep 23, 2017 by NOVOTEL CAEN, Hotel Management
Dear Guest , Thank you for your comments and hope to see you soon ! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Overnight stop.

Posted Aug 3, 2017
Arrived at 10pm after a ferry journey to a very friendly welcone and gifts for our two children. Furnished with all the information required immediately. The room was neat and clean and the beds were comfortable. The shower was excellent. Absolutely superb breakfast the next day. Excellent stopover, perfect before another day's travelling. Tbe staff very extremely friendly and helpful and the hotel is very family orientated.