Balcony view

Reviews of Best Western Hotel Residence Italia

3 out of 5
Best Western Hotel Residence Italia
Via Panzini 67, Quartu Sant'Elena, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 127 out of 365 reviews" "
Rating 8 - Good. 189 out of 365 reviews" "
Rating 6 - Okay. 40 out of 365 reviews" "
Rating 4 - Poor. 8 out of 365 reviews" "
Rating 2 - Terrible. 1 out of 365 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shellyanne, Jamaica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
1. The room was l large and clean. The staff was friendly courteous and hepful.
Stayed 1 night in Jan 2024

8/10 Good

Melanie, Stouffville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, location felt safe and was convenient to get to the airport.
Stayed 1 night in Oct 2023

8/10 Good

Graeme

Liked: Cleanliness, staff & service
Staff at the hotel were really helpful. Room was large and comfortable. Parking is available at the hotel and plenty of spaces across the road etc. Beach and nature reserve both a short walk and there are a few nice restaurants within a 10 mins walk but is worth booking in advance. Breakfast is a bit more limited in choice compared to a lot of other hotels and the hotel/rooms feel a little dated. The common areas were being painted during my stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Main reason I gave it 5 stars. Hotel is a bit dated, no USB ports, small shower. Breakfast is basic but fresh. A little out of the way from the town center, but a nice 10 minute walk to the beach. Overall good value for the money.
Stayed 4 nights in Sep 2023

8/10 Good

Denise Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience and facilities with helpful staff. There should be more information and advice available for visitors about local shops, restaurants, bars etc. near the hotel and Poetto beach, as restaurants and bars were difficult to find. There could also be more information on how to get to the main Cagliari city centre, and what you can find there, so that visitors are not restricted to limited options in Poetto.
Stayed 2 nights in Jul 2023

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service
Really friendly staff. The property is a little dated e.g. no usb ports in the room.
Stayed 2 nights in Jul 2023

10/10 Excellent

Carolyn, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely place to stay.
Stayed 3 nights in Jun 2023

8/10 Good

Jhonatan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, convenient parking in the hotel, late check in is a plus!
Stayed 1 night in Jun 2023

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower pressure and comfy bed!
Stayed 5 nights in Aug 2022

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Rene

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Pietro

Traveled with family
Liked: Room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Devanshi

Stayed 1 night in Jun 2022

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Breakfast was great and they were very attentive to making sure everything was full at all times.
Stayed 1 night in Jun 2022

10/10 Excellent

Paolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here .
Great service and friendly Team
Stayed 3 nights in Mar 2022

6/10 Okay

Stefania

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel is very dated. About a ten minute walk from the main street where there are restaurants and bars. There is a pizza place around the corner that was fantastic, but not too much directly by the hotel. Staffing was very sweet and attentive. Room is very dated, but is a good size. It was also very clean and had a nice shower.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much food its amazing nice and fresh service 100% Staff really nice..Big thank you from Ireland
Stayed 1 night in Oct 2019

10/10 Excellent

T.E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room, friendly staff! This is not in main Cagliari but a 20min drive away-which isn’t a problem.
Stayed 5 nights in Sep 2019

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room nearby City Centre and bus stops easy parking
Stayed 3 nights in Aug 2019

6/10 Okay

craig

Liked: Cleanliness, staff & service, room comfort
Not bad
Old hotel with very basic facilities, but OK for short trips and good value for money.
Stayed 2 nights in Jul 2019

8/10 Good

Karolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a bit too basic
Room is ok, air conditioner works well, hotel has spacious parking, however breakfast is fairly simple. No hot meals. Obviouslly not regularbest western level and not what you usually get in Italy.
Stayed 1 night in Jul 2019

8/10 Good

PAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good place to stay!!!
Hotel and room very clean....all staff(housekeeping,breakfast and concierge)very helpful and friendly!!!
Stayed 7 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Perfectly clean and well run hotel - far from town
This is a clean and very well run hotel with a generous breakfast. Please be aware that it is located in a suburb of Cagliari. It is near a beach area and nature reserve but without a car would be rather isolated and in a dull neighbourhood.
Stayed 1 night in Jul 2018

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
We stayed here for 1 night. The hotel was easy to find with off street car parking. The staff were friendly and spoke English and provided and excellent service. The hotel was clean and the rooms were clean, had a small safe, tea making facilities, small balcony, cooker, good wifi. The only negative comment was with the plumbing of the rooms above, the concealed waste pipes travelled through the bathroom and the noise of the water passing through the pipes could be heard throughout the night as other guests used their facilities. The breakfast was good and offered hot food in addition to the continental breakfast. The main beach was approximately a 10 minute walk passing flamingo's on the way.
Stayed 1 night in Aug 2017

8/10 Good

Zoran

Liked: Cleanliness
Disliked: Property conditions & facilities
Bearly 3 star hotel.
Bearly 3 star hotel. Very clean, but nothing else. Hotel is bit far from everything. It is about 2.5 km from beach, from sea but the best points at Poetto beach are more far located. It is 2 bus change from Cagliari citi center. My recomendation is to stay somewhere in centar of cagliari and then it is more easy to catch bus for poetto. There is numerus line to poetto. Especially becous you will not go to poetto every day.
Stayed 7 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff.
Stayed 4 nights in May 2017

8/10 Good

Hayden, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room
We had a great stay here for three nights. The room was clean and very spacious. Nice view out to the ocean from our balcony. We had breakfast every morning, great selection and good coffee, the two ladies working at breakfast while we were there were fantastic, happy and friendly always. Overall great value for money and we will stay again.

10/10 Excellent

Alayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, great breakfast outside city centre
We stayed here because it was closed to our bike rental shop. Great location for that and also great beach access a 15 min walk away. Cagliari is about 20 mins by bus. Very helpful staff and amazing breakfast spread!

10/10 Excellent

Pam, Portsmouth UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Ideally situated for getting out & about, easy walk to the beach, access to buses etc. Hotel exactly jhat I would expect but what made it stand out was the staff. All happy & willing to help with information, booking trips etc.

8/10 Good

Nejla Bilge, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smartest Hotel in the Nicest area of the city.
After a long day at the beach very nice to reach a quite hotel, easy parking and benefit from the leisure area around with plenty of restaurants, market, beach with a nice sunset.

8/10 Good

Maggie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good reasonable middle class hotel
We were happy with the hotel but direct area not the best. We were charged for our safe key after giving a deposit, which was debited instead of credited, which was taken off What we had paid. So we actually didn't get it back at all. This was annoying as it made us short for the taxi. In the room it says tea and coffee are free 24 hours, but we were then charged for them. The staff were polite and friendly but the rules are very misleading. We ended up paying 30.90 euros for what was said to be free. 15.00 for the safe and 15.90 for tea and coffee. this needs to be looked at.

6/10 Okay

Desiree

Liked: Cleanliness, staff & service

4/10 Poor

Jayne, Cambridge

Disliked: Cleanliness, staff & service, room comfort
Not a holiday hotel
1 bad experience after another, and would totally like to forget it. This is a nice business hotel but definitely NOT a holiday hotel

8/10 Good

Phil, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel within walking distance of beach.
Hotel staff very helpful. Within walking distance of beach and lagoon. On bus route to Cagliari.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
It's outside Cagliari 1hour by bus
Overall it was fine,but location not the best.35 min walk to the beach and in the middle of the suburb.

6/10 Okay

jgwmaxwell, London, UK

Disliked: Room comfort
Adequate and affordable
Pretty much does what it says on the tin. Spacious and clean room, however no soundproofing at all and not a luxury choice! Staff were pleasant and helpful.

10/10 Excellent

Philip, London, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, lovely staff.
Excellent, lovely, friendly staff. Only thing missing is a swimming pool but we knew that before we came!!

4/10 Poor

wendy, UK

Disliked: Property conditions & facilities, room comfort
Ok hotel
Staff reasonably friendly, the beach is quite a walk and there is nothing really to do around hotel. Best suited to business people not for a holiday.

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay
Linen and bathroom immaculate. Room carpet looked a bit tired. Breakfast good. Staff very helpful and pleasant to deal with.

8/10 Good

karlis, Riga, LV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Cagliari late arrival flight
We chose this hotel for our overnight stay after late arrival flight in Cagliari (it was cheaper than Cagliari hotels and it takes about 20 minutes by car from Cagliari airport). Staff is friendly, internet and parking is free, room is comfortable

10/10 Excellent

Max, saint-gilles croix de vie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to spend days in Cagliari
Great hotel in Quartu S'Elena with great room, service and free parking; the hotel and staff can't be faulted, the room are very spacious, rooms are set up as self contained studios with day and night areas. The bed is very comfortable, area is quiet during the evening. Hotel staff is very friendly and available to provide assistance if needed. Go with the buffet breakfast option, there's a great choice of pastries, cold meats, cheese and fresh fruit.

8/10 Good

CUCCHITWO

Liked: Cleanliness, staff & service, room comfort
excellant value close to the beach
being from the us and haveing no italain , the staff was great they barley spoke english but all wnet great very helpfull and friendly

8/10 Good

T and J

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
Nice Room, very clean, very friendly staff,good breakfast. You'll need a car though.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Close to Cagliari
Quite a good option if you want to be close to Cagliari but not in the middle of town - easily access Cagliari by local bus. some good small restaurants nearby. Parking is a bonus but WiFi needs improving.

10/10 Excellent

Penelope, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and simple
I have stayed here a few times now. Perfect hotel for a business stop over or a hassle free stay. Very pleasant reception and noise free at night.

8/10 Good

Garry, Lincoln

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay near Cagliari
This is a reasonably priced hotel within 15 m (car) of the centre of Cagliari. Facilities ok and in good condition , appropriate for a 3 star hotel. Neighborhood requires some exploration but worth it. Hotel could do more by having better qulity maps of area than a rather poorly printed copy. Found good restaurants in locality that were equal of those without travel to city centre. Would stay here again.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
good price
Nice hotel. Breakfast was pretty good. Was upgraded to a room with a balcony. The rug had a few stains on it, other than that a good hotel for the money. Nice shower. Good parking at the hotel. Would recommend the hotel.

8/10 Good

Bruno, Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Hotel Italia
An overall acceptable experience given this is a 3 star property. Staff are courteous enough, some make the extra effort. Pity that the experience which was otherwise pleasant was spoilt by the refusal at reception to credit me the BW Reward points, because I had booked via Expedia. After a phone call to Expedia, they called the Hotel, and I threatened to call BW HQ, the Manager agreed to credit my points and a "Goodwill". Given that I am a Diamond level member, giving them approx 50 nights a year, there should have been no "Goodwill effort" required. For the rest, all ok. Location needs a lot of walking, as it's not central to anything. Taxis are expensive, and they charge from wherever they start to come pick you up. Take care, another thing the hotel could help avoid, or at least tell us about. They are good at sticking to the rules, but superficial in their customer relations. Apart from two individuals who actually demonstrate a clear willingness to make a difference.