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Reviews of Four Points by Sheraton Caguas Real Hotel & Casino

3.5 out of 5
Four Points by Sheraton Caguas Real Hotel & Casino
500 Alhambra En Granada Boulevard, Caguas

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Melisa on Apr 12, 2024
Thanks for staying with us and sharing your feedback.

10/10 Excellent

Rowland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was friendly and attentive. Great location!
Stayed 4 nights in Mar 2024
Response from Melisa on Mar 14, 2024
Thank you for choosing to stay with us and for taking the time to share your experience.

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly. We had an issue with our refrigerator and they replaced it right away.
Stayed 3 nights in Feb 2024
Response from Melanie on Mar 10, 2024
Thanks for staying with us and sharing your experience.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Melanie on Mar 10, 2024
Thanks for staying with us and sharing your experience.

10/10 Excellent

adalberto

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 5 nights in Mar 2024
Response from Melanie on Mar 7, 2024
Thanks for staying with us!

10/10 Excellent

Zelinette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t hesitate, a great hotel Good service and very clean
Stayed 1 night in Feb 2024
Response from Melanie on Mar 3, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and the casino was a nice touch. Nothing nearby to really walk to so make sure you have reliable transportation.
Stayed 3 nights in Feb 2024
Response from Melanie on Feb 26, 2024
Thanks for staying with us and share your experience.

8/10 Good

Yanira

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Melanie on Feb 26, 2024
Thanks for staying with us!

10/10 Excellent

Donovon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from Melanie on Feb 26, 2024
Thanks for staying with us!

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean and quiet. A bit expensive. Friendly staff
Stayed 3 nights in Jan 2024
Response from Melanie on Feb 4, 2024
Thanks for staying with us and sharing your experience.

10/10 Excellent

Ariel

Liked: Staff & service, property conditions & facilities
Keep up the good work.0
Response from Melanie on Jan 29, 2024
Thanks for staying with us and share your feedback.

2/10 Terrible

Rigoberto

Disliked: Amenities
I got there and 2 dogs chased me back into my car. Went to the Sheraton in Caquas. Never again.
Stayed 1 night in Jan 2024
Response from Melanie on Jan 28, 2024
Thanks for staying with us and share your experience. We apologize for not meeting your expectations.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melisa on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alfredo, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Nilsa

Stayed 1 night in Jan 2024
Response from Melanie on Jan 29, 2024
Thanks for staying with us!

10/10 Excellent

Idaliz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melisa on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Melisa on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hiram

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Melanie on Feb 4, 2024
Thanks for staying with us!

8/10 Good

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was standard nothing fancy BUT it was super clean and comfortable. The staff were pleasant and always ready to assist whenever i called with questions. The food was pretty good too at the restaurant. Overall i would stay again.
Response from Melanie on Dec 31, 2023
Thanks for staying with us and sharing your experience.

8/10 Good

Vibha

Stayed 1 night in Dec 2023
Response from Melanie on Jan 23, 2024
Thanks for staying with us.

10/10 Excellent

Ilia

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Dec 2023
Response from Melanie on Dec 24, 2023
Thanks for staying with us and sharing your experience.

10/10 Excellent

gloria, Croydon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Melisa on Dec 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Response from Melanie on Feb 11, 2024
Thanks for staying with us and sharing your experience.

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Melisa on Dec 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Melanie on Dec 20, 2023
Thanks for you feedback and staying with us.

10/10 Excellent

Maria, Coral Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very clean and quiet.
Stayed 8 nights in Dec 2023
Response from Melanie on Dec 17, 2023
Thanks for staying with us and sharing your experience!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. Staff were very helpful.
Stayed 2 nights in Dec 2023
Response from Melisa on Dec 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sheily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melisa on Dec 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Melisa on Dec 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Por el momento todo limpio y en orden. :-)
Stayed 1 night in Dec 2023
Response from Melisa on Dec 11, 2023
Gracias por quedarse con nosotros. ¡Agradecemos su comentario!

10/10 Excellent

Belen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Melisa on Nov 29, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Lucas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, all the people working in the hotel that I had contact with were super nice. Recommended A
Stayed 2 nights in Nov 2023
Response from Melanie on Nov 23, 2023
Thanks for staying with us and sharing your experience.

10/10 Excellent

Ursula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melanie on Nov 5, 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 2 nights in Nov 2023
Response from Melanie on Nov 5, 2023
Thanks for staying with us. We appreciated your feedback.

10/10 Excellent

Ursula

Stayed 1 night in Oct 2023
Response from Melanie on Nov 1, 2023
Thanks for staying with us and sharing your experinence.

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melanie on Oct 31, 2023
Thanks for staying with us.

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient for ocassion.
Stayed 2 nights in Oct 2023
Response from Melanie on Oct 26, 2023
Thanks for staying with us and sharing your experience.

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here last weekend for my nephews wedding and we were all impressed with the kindness of the staff, the rooms were clean and modern and comfortable… will definitely stay here again
Response from Melanie on Oct 19, 2023
Thanks for staying with us and share your experience with us.

10/10 Excellent

efrain, old bridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 4 nights in Oct 2023
Response from Melanie on Oct 15, 2023
Thanks for staying with us.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Melanie on Oct 15, 2023
Thanks for staying with us.

10/10 Excellent

Magdiel, Lake Worth

Stayed 3 nights in Oct 2023
Response from Melanie on Nov 5, 2023
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Geraldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
was good weekend
Stayed 2 nights in Sep 2023
Response from Melisa on Oct 5, 2023
Thanks for staying with us and sharing your experience.

10/10 Excellent

David Enrique Velez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melisa on Oct 2, 2023
Thanks for staying with us and sharing your experience.

6/10 Okay

Daisy, Palm Bay

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Melanie on Sep 20, 2023
Thanks for staying with us.

10/10 Excellent

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2023
Response from Melisa on Sep 11, 2023
Thanks for staying with us. We appreciated.

10/10 Excellent

Adanivia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Melanie on Sep 1, 2023
Thanks for staying with us.

10/10 Excellent

Angelica

Stayed 1 night in Aug 2023
Response from Melanie on Sep 10, 2023
Thanks for staying with us. We appreciated.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Caguas
The service was exceptional, the room was more than what I expected and went beyond all my expectations. You will love the restaurant, and pool area with its own bar.
Stayed 1 night in Aug 2023
Response from Rebeca on Aug 15, 2023
Thank you for your positive feedback Oscar!

10/10 Excellent

Anabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Melanie on Aug 2, 2023
Thanks for staying with us.

10/10 Excellent

Julio, Cayey

Stayed 1 night in Jul 2023
Response from Melanie on Aug 27, 2023
Thanks for staying with us and sharing your experience.