Ratings based on 589 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Middle of Nowhere
Posted Oct 28, 2016 on HotelsNot in a great neighborhood but the place was nice and of to itself. Ghetto area. Didn't like that it was so far away from city will book closer next time. The pool was always filled with screaming kids that wouldn't leave so we could swim. The food in the morning was okay but the biscuits and gravy was not good at all. Room comfort was pretty good.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest,
We are so grateful for your business and we do hope that you’ll continue to choose to stay with us on your future travels here in the area. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.
by A verified traveler
visiting family.
Posted Oct 21, 2016 on HotelsGreat for a short stay. I was visiting a sick relative. Nice location. Close to expressways.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest,
I am glad that you were comfortable during your visit here at our hotel. Our team work very hard to ensure we provide comfortable accommodation to all of our guests. We hope to see you again soon. Kind regards.
by A verified traveler from Brownsville
Posted Oct 20, 2016 on Hotels
Everything was great, breakfast delicious with the exception when I got to my room I had no towels and when calling the receptionist she said they had ran out of towels since they were busy over the weekend, and instead of taking the towels to my room I had to go downstairs to lobby and pick them up myself.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest,
We thank you for taking the time to share with us your thoughts on your experience here at our hotel. I am so sorry about the towels. I will share your review with people in charge on this for corrective measure. Your overall assessment will be called to the attention of our team for reference and corrective measure. We hope to see you again soon. Kind regards.
by A verified traveler from champaign il
Posted Oct 17, 2016
We were told our rooms would be joined by a door and that didnt happen. Then we were told that our rooms would be next to each other and that didnt happen either. I was very dissapointed that there was a pool but no hot tub. Our sheets on one of our beds was dirty. We were given a baby bed to use and a queen size sheet for the beds mattress which is way too big and is unsafe. The breakfast was pretty good.
Comment from Hotel Management
Oct 19, 2016 by Guest Relations Manager, Hotel Management
I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted Oct 9, 2016 on Hotels
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted Oct 9, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you for rating your recent experience at our hotel.
by A verified traveler
Posted Oct 3, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
We greatly appreciate that you've taken the time to share your rating of our hotel and for rating us so highly.
by A verified traveler
Good location close to The Dome at Americas Center
Posted Oct 3, 2016 on HotelsThe staff was friendly but the toilet in our room broke and the front desk girl said it couldn't be fixed until morning and we would need to use the lobby bathroom!! We ended playing plumber and fixed the issue ourselves. We did end up getting a small discount on our room for our inconvenience.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
by A verified traveler
Close to Dome!
Posted Oct 2, 2016 on HotelsEverything was pretty good except the cleaning of the room. I thought that our beds would be made every day but nothing was done except fresh towels. I was really disappointed in the housekeeping.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Thank you for rating our hotel so highly. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
by A verified traveler
Great bang for the buck
Posted Sep 27, 2016 on HotelsGreat hotel. Great breakfast. Clean. Very happy. Not in the greatest part of town but knew that going in. Worked great for my weekend and plans
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our high standards of housekeeping and breakfast offered. We look forward to impressing you during your next visit.