Ratings based on 582 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for rating our hotel so highly! It means a lot to hear from guests who are satisfied with all of our services and amenities. We look forward to serving you again!
5 out of 5
by A verified traveler

IS VERY ROOMY BUT NOT SAFE

Posted Nov 7, 2016 on Hotels
Everything was amazing. I really love the big rooms. Everyone was kind n friendly except the last night i stayed it was just my granddaughter n i n i smoke the man behind the desk said they lock front door at 11pm. I ask when i smoke how am i suppose to get back in. He told me to use back door n i ask him about our saftey he said he dont garrantie our saftey at all. I have never felt so unsafe after that.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate your insightful review. Feedback from guests are used as reference as we continue to strive so we can provide above par, good value hotel services. We hope to have the opportunity to serve you again soon. Kind regards.
4 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Your beds are good for doing the dirty. Not too squeaky. Keep up the good work.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest, Thanks so much for taking the time to complete our survey. We hope to hear from you on your next visit as we love to hear from our guests on how we could further improve our services and serve our guests better. Kind regards.
5 out of 5
by A verified traveler

Cahokia stay

Posted Oct 30, 2016 on Hotels
Check-in staff always great here, have stayed at this hotel many times. They let me do early check-ins.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for this lovely review you have of our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon. Thank you so much for your business and have great day ahead.
3 out of 5
by A verified traveler

Middle of Nowhere

Posted Oct 28, 2016 on Hotels
Not in a great neighborhood but the place was nice and of to itself. Ghetto area. Didn't like that it was so far away from city will book closer next time. The pool was always filled with screaming kids that wouldn't leave so we could swim. The food in the morning was okay but the biscuits and gravy was not good at all. Room comfort was pretty good.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest, We are so grateful for your business and we do hope that you’ll continue to choose to stay with us on your future travels here in the area. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.
4 out of 5
by A verified traveler

visiting family.

Posted Oct 21, 2016 on Hotels
Great for a short stay. I was visiting a sick relative. Nice location. Close to expressways.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, I am glad that you were comfortable during your visit here at our hotel. Our team work very hard to ensure we provide comfortable accommodation to all of our guests. We hope to see you again soon. Kind regards.
3 out of 5
by A verified traveler from Brownsville

Posted Oct 20, 2016 on Hotels
Everything was great, breakfast delicious with the exception when I got to my room I had no towels and when calling the receptionist she said they had ran out of towels since they were busy over the weekend, and instead of taking the towels to my room I had to go downstairs to lobby and pick them up myself.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, We thank you for taking the time to share with us your thoughts on your experience here at our hotel. I am so sorry about the towels. I will share your review with people in charge on this for corrective measure. Your overall assessment will be called to the attention of our team for reference and corrective measure. We hope to see you again soon. Kind regards.
3 out of 5
by A verified traveler from champaign il

Posted Oct 17, 2016
We were told our rooms would be joined by a door and that didnt happen. Then we were told that our rooms would be next to each other and that didnt happen either. I was very dissapointed that there was a pool but no hot tub. Our sheets on one of our beds was dirty. We were given a baby bed to use and a queen size sheet for the beds mattress which is way too big and is unsafe. The breakfast was pretty good.
Comment from Hotel Management
Oct 19, 2016 by Guest Relations Manager, Hotel Management
I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by A verified traveler

Posted Oct 9, 2016 on Hotels
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
by A verified traveler

Posted Oct 9, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you for rating your recent experience at our hotel.