Ratings based on 183 Verified Reviews

3.9 out of 5
80% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from champaign il

Posted Oct 17, 2016
We were told our rooms would be joined by a door and that didnt happen. Then we were told that our rooms would be next to each other and that didnt happen either. I was very dissapointed that there was a pool but no hot tub. Our sheets on one of our beds was dirty. We were given a baby bed to use and a queen size sheet for the beds mattress which is way too big and is unsafe. The breakfast was pretty good.
Comment from Hotel Management
Oct 19, 2016 by Guest Relations Manager, Hotel Management
I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice room, mostly pleasant staff

Posted Jul 27, 2016
Pros: great room, comfortable beds, felt clean
My teenaged sons and I booked this room (2 queens, 1 sleeper sofa) for 2 nights. We wanted to see Cahokia Mounds, and visit St. Louis. This seemed like an affordable place in between the two visits. Check in was easy and the desk clerk was friendly. He recommended a place to eat (unfortunately it was closed that evening), and was very welcoming. Room: The room was quite nice for such a reasonable price. It felt very clean, and freshly updated. The beds were comfortable, the AC worked well, and the bathroom seemed spacious. We didn't have a chance to use the indoor pool, but noticed other people enjoying it. Breakfast was nice. There were yogurt and fruit options, in addition to cereals, a waffle maker, and remnants of what might have been eggs (though we got there too late for them). The only troubles with breakfast was that the juice was heavily watered down and the young woman handling breakfast set-up and clean-up had a nasty attitude and seemed to hate being there. If you plan on staying in Cahokia this is a good hotel choice. Keep in mind that all except one of the Cahokia restaurants are fast food.
Comment from Hotel Management
Aug 28, 2016 by Guest Relations Manager , Hotel Management
Mom, Thank you for sharing your experience and for pointing out the areas we impressed you and also were we can improve. We take every review seriously and work to improve upon every guests experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cool place

Posted Jul 21, 2016
I was able to check in early and the place is exquisite...I would gladly reccomend this hotel
Comment from Hotel Management
Aug 31, 2016 by Guest Relations Manager , Hotel Management
Thank you for taking the time to share your 5 star stay! We are happy to hear our staff were so accommodating at check in and you felt our Hotel was Exquisite! We hope we get to serve you again the next time your in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Marietta, GA

Absolutely great!

Posted Jul 20, 2016
Pros: Clean, quiet facility and very pleasant staff working there. Breakfast selection.
Cons: No complaints at all
Location: Grocery store and WalMart nearby. Although I didn't stop anywhere to eat there are many fast food places to eat and even a few diners.
I stayed in this hotel for 4 nights while at a seminar in St. Louis. The room was very clean as was the entire facility. The bed was comfortable and I loved their pillows. Great selection for breakfast. Driving into downtown St. Louis was a breeze, taking all of 10 minutes and no traffic, even for typical heavy traffic rush hours. I enjoyed my stay and would definitely stay here again. I give it a big 10!!
Comment from Hotel Management
Aug 28, 2016 by Guest Relations Manager , Hotel Management
Sandy, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are so thrilled to hear how excellent and convenient your stay with us was! thank you for taking the time to share, We hope to have you back with us again soon!
5 out of 5
Recommended
for Families
by A verified traveler from Iowa

Close to downtown St. Louis!

Posted May 15, 2016
Pros: Location to downtown
Cons: No improvements needed!
Location: Minutes from downtown and the arch! From downtown, we were able to catch the trolly and tour the area very affordable!
The staff were very friendly and helpful! Very courteous! The location is minutes from downtown St. Louis! The breakfast, pool, fitness center all were great!
Comment from Hotel Management
May 18, 2016 by Guest Relations Manager, Hotel Management
Hello Huey, Thanks so much for taking the time to share with us your comment following your visit at our hotel. Thank you for your kind remarks for staff. It is heartwarming to learn that our you had a great time during your visit. We will do our best to make your next stay another fine experience. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, right next to Walmart

Posted Apr 26, 2016
Pros: I liked the free breakfast, the young man that was in charge of the breakfast buffet was very kind to me and my guests, kudos to him!
Cons: Probably, absolutely making sure that the room is empty or at least cleaned before you issue a room to another guest.
Location: We stayed at the Cahokia, IL location. Love the Walmart right next door, and food places were very convenient!
When we first arrived the desk clerk gave us a room that was already occupied. We entered the room and the tv was on, the beds were completely not made up like there were already occupants in it. So we were issued another room that was fine!
Comment from Hotel Management
May 18, 2016 by Guest Relations Manager, Hotel Management
Dear guest, Thanks so much for calling our attention on the aspect that needs utmost attention. I sincerely apologise for the inconvenience you experienced following your visit, i will escalate our feedback and trust that this is addressed accordingly. We hope to have the opportunity to serve you better in the future. Thank you for your business.
3 out of 5
by A verified traveler

Posted Apr 11, 2016
the staff was nice but the hotel was full of kids. You couldn't get near the pool or the breakfast room.
Comment from Hotel Management
May 20, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I regret that you were not able to enjoy the pool due to the large number guests (kids) and breakfast was a challenging time for your as well. Your feedback is noted, this will be submitted to our management for reference, I assure you that they will carefully look into this matter and address accordingly. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

No

Posted Mar 8, 2016
It was good experience overall. I would stay there again.
Comment from Hotel Management
Mar 9, 2016 by Comfort Inn, Hotel Management
Thank you for your positive feedback on your recent stay at our hotel. We hope that you will give us the opportunity to have you as our guest again in the near future! Sincerely, Merrie Quann General Manager
1 out of 5
by A verified traveler

Dirty hotel

Posted Feb 24, 2016
This location was dirty and felt unsafe. The pool looked like jello and the first room I was given was not cleaned at all.
Comment from Hotel Management
Feb 27, 2016 by Comfort Inn, Hotel Management
Dear Guest, We apologize for your issues you had on your recent stay at our hotel. We hope that you will consider giving us another opportunity to have you as our guest again. We will be sure to make your stay much more pleasant and comfortable. Sincerely, Merrie Quann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2015
The room was nice but a little dusty. The Staff was very courteous and helpful. Overall my stay was very pleasant
Comment from Hotel Management
Nov 14, 2015 by Comfort Inn, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Roderick L. Fields General Manager Comfort Inn and Suites 618-332-2000