Ratings based on 439 Verified Reviews

4.4 out of 5
93% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Average rooms

Posted May 1, 2017
We stayed in room 502. It is a small one bedroom apartment. Very basic. Weirdly has a spa bath in the kitchen. Best thing about this hotel is that it is in the best location. Directly above the cairns night markets and super close to all cafes and restaurants. I didn't like that the bedroom had no windows or view. Very small apartment.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Location terrific, room lay out a bit weird.

Posted Apr 18, 2017
Pros: Location and cleanliness
Cons: Bit hard to improve without major renovation.
Location: In the heart of most activities...location fantastic
Nothing to complain about except strange room layout.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice rooms, excellent location, very helpful staff

Posted Apr 10, 2017
Pros: View, kitchen, balcony, location
Location: By Night Market, restaurants and marina. Perfect location.
Nice rooms, good location and front desk staff were very good. All around a good choice in Cairns
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
lovely hotel with very accommodating staff. like an apartment, complete with clothes washer. very comfortable and quiet
5 out of 5
Recommended
for Everyone
by A verified traveler

Location location location

Posted Feb 21, 2017 on Wotif
Pros: Everybody was great
Cons: No complaints here
Location: Everything is just down stairs.
Everything was perfect. Staff, facilities, room and location. Highly recommended
2 out of 5
by A verified traveler from Sydney,Australia

You don't always get what you thought you paid for

Posted Feb 3, 2017 on Wotif
Pros: Location
Cons: Room standard should be identified and priced accordingly like other hotels do- as " superior" vs "standard" so you know what you're paying for.
Location: Close to harbour tourist area shops and restaurants
The ocean spa rooms in this hotel range from fantastic to unpleasant. But you pay the same and have no say in your allocation of room. True all rooms have a balcony facing the sea -but those on the north side ( numbers -01,-08,-07,-06 on upper floors ) appear to have panoramic ocean views and be quieter. But those on south side - especially rooms - 03 and -04 are not only right beside the massive noisy unsightly air conditioning tower on roof of the building next door which pumps away nonstop 24 hours a day (can still be heard in the room with all the doors and windows closed and makes going out on the balcony quite uninviting) but the balcony itself has only an ocean glimpse and the rest of your view is just the usual depressing vista of roofs,machinery and car parks of any commercial centre urban cityscape . Needless to say we were given probably the worst room in the hotel- room 404- the fact that we had booked 6 weeks in advance was apparently irrelevant. We were very upset. Sharing our tropical holiday with an droning air con tower and a view of car parks was not what we had planned! Receptionist did her best to upgrade us to a slightly more pleasant room 502 The room itself was ok - a bit tired but clean Cracked sink in bathroom Well equipped kitchenette Comfortable bed. Swimming pool was not an inviting colour Location is excellent but will most definitely opt for somewhere else nearby that offers clear room choice next time.
5 out of 5
by Debra

In the best area of cairns

Posted Jan 18, 2017 on Hotels
A great place to stay... big rooms..big spa...right ontop of restaurants and cairns lagoon would definitely stay again.
5 out of 5
by A verified traveler

Convenient and clean apartments

Posted Nov 30, 2016 on Hotels
Comfortable and conveniently located. Even though the building has not been updated for some years, it is clean and the service is good. Great views from balconies, comfy and clean beds. Would stay there again for sure.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

But out dated of decoration and room

Posted Nov 27, 2016
Terrible found that the toilet bowl has cracks. Great location for easy to walk, shopping and dining. Amazing view and let us relax and staff was polite and enthusiasm. However, should redeocrate the room and facilities..
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 3, 2016 on Hotels