Ratings based on 1,054 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from 東京

ホテルというよりコンドミニアム。

Posted Aug 16, 2016
Pros: 食器・調理器具、塩・胡椒まで完備していて、調理が可能。滞在中の朝食は全て自炊出来た。
Cons: ミニマルなサービス。コンドミニアムとして値段設定を下げれば利用価値が上がるのでは。 フリーWi-Fiは良いが、余りにも容量が不足している。
Location: グレートバリアリーフへのマリーナやカジノの隣接、施設1階には有名レストランもある。
ハウスキーピング付きのコンドミニアム。 部屋の広さは申し分無いが、インテリアはニトリレベルで庶民的。ちなみにバスタブは無く、シャワーのみ。 ロケーションは良いが、隣のホテルのバルコニーに面していて、部屋の中が丸見え、終始ブラインドを下げていた。 ホテルでの休暇を希望している方には、向いていない。 逆に、長期滞在向けには、値段も高過ぎ中途半端。
Comment from Hotel Management
Aug 19, 2016 by Adriette, Hotel Management
Dear Kapi, Thank you for your feedback and we appreciate the time you have taken to share your experience. I have taken note of your comments and will certainly review. We hope to welcome you back to the hotel when you return to Cairns next time. Kind Regards,
4 out of 5
by A verified traveler

Posted Aug 11, 2016
Pros: Great position
Cons: The after hours noise coming from the nearby casino was not acceptable
Clean hotel in a great position Good size room Great shower!
Comment from Hotel Management
Aug 15, 2016 by Adriette, Hotel Management
Dear Anonymous, Thank you for your feedback. I am glad you enjoyed your stay, and yes it can be a bit noisy sometimes from the other nearby hotels. Kind Regards,
4 out of 5
by A verified traveler from sydney, Australia

Good apartment close to the Board Walk

Posted Aug 5, 2016
Pros: Closeness to the Board Walk
Cons: Cleanliness and refurbishing inside the apartment
Location: Close to good restaurants and within easy walking distance to other eateries in the City centre.
The room was clean enough, but the little details such as the inside of the bed side table lamp not dusted for quite a long time, and a hair on the couch made me feel the apartment was not up to scratch. Also the furniture was rather dated and the whole apartment lacked a touch of luxury/tasteful decoration. It was functional rather than luxurious. My suggestion about cleaning: maybe four people cleaning one room at a time and then dedicate each person to clean certain area. I have seen this being done in one of the apartments I stayed in Canberra. It really worked well. They have cleaned each room very quickly and efficiently.
Comment from Hotel Management
Aug 15, 2016 by Adriette, Hotel Management
Dear yt001 Thank you for taking the time to provide feedback and I do apologise for the housekeeping service. I will certainly follow up and ensure it does not happen again. I hope you would give us another chance to better serve you in the near future. Kind Regards,
2 out of 5
by A verified traveler

Posted Jul 31, 2016
Requested room with water view got view of another building only water if looked off to the side of building. Furniture was old and room very unappealing. The whole experience was not pleasant for money paid.
Comment from Hotel Management
Aug 15, 2016 by Adriette, Hotel Management
Dear Anonymous, Thank you for your feedback and I do apologise for your experience. We are starting our soft refurbishment soon, so I am confident that it will make a big difference in the apartments. I hope you would give us another chance to better serve you in the near future Kind Regards
4 out of 5
by A verified traveler from Perth WA

Central, good views, rooms great

Posted Jul 14, 2016
Pros: Staff were wonderful from front counter to cleaners - very friendly and thorough.
Cons: Room was a bit tired - carpet had had it but was told that this was being replaced very shortly with an update. Other than that GREAT.
Location: Exceptional on the wharf with proximity to boats for trips to the reef, restaurants from reasonable to up market, centre of Cairns city.
Very good, in the heart of town with views, on the wharf, suitable for families. Staff very good and friendly. Rooms comfortable and private. Proximity to nearly everything, boats for the Great Barrier Reef, restaurants, not far from train, movies etc. we had 3 adults and two kids 6 and 8 and got around very easily and they were never bored. Would recommend.
Comment from Hotel Management
Jul 18, 2016 by Adriette, Hotel Management
Dear Kaza, Thank you for taking the time to share your experience. I am glad to read that you enjoyed your stay, and yes we are certainly replacing the carpet during the next 8 weeks, so cannot wait for the improvement. We look forward to welcome you back next time. Kind Regards
3 out of 5
by A verified traveler from HK

不過不失的酒店

Posted Jun 14, 2016
Pros: 在市中心, 近碼頭
Cons: 不要將兩張單人床合成一張雙人床 房內加多點燈
Location: 賭場, NIGHT MARKET,
酒店亦在海邊, 地點十分近碼頭,可以直接出海去大堡礁 酒店旁有名的餐廳, 晚餐十分方便 可是酒店沒有自家的餐廳,沒有BUFFET早餐 房間內燈光太暗, 雙人床是兩張單人床合成的, 因為床肉邊都比較硬, 所以中間合併部份比較硬, 訓得比較不舒服 書台亦比較細, 放東西比較不便
Comment from Hotel Management
Jun 16, 2016 by Adriette, Hotel Management
Dear Benny, Thank you for your feedback. We will certainly look into the quality of beds, thank you for letting us know. We look forward to welcome you back when you are next in Cairns. Kind Regards,
4 out of 5
by A verified traveler from Brisbane QLD

Wonderful location

Posted Jun 12, 2016
Pros: Walking distance to all shops, restaurants and bars. Room is huge! The views were great no matter where your room is located.
Cons: Car park space is very limited 28 places for 80 rooms and is 1st in best dressed every day. Street parking is also very limited and is only up to 2 h
Location: Genuine harbourfront hotel. Extensive dining options within a short stroll. Lovely park and free wading pool close by.All the water tours are here too
We spent 6 nights here. Reception staff are totally awesome and will do their best to help you. I would rate the foyer 5 stars but only 4 for the room due to the issues mentioned below. Also, the cleaners are not big on replenishing hand soaps or toilet paper and 2 of our 3 towels had small wear holes in them. The oven door did not seal properly either. The shower had mold around the glass partition and corners. The coffee table was well knocked around with chunks missing. The mattress caused one to roll into the middle.
Comment from Hotel Management
Jun 16, 2016 by Adriette, Hotel Management
Hi Debbie, Thank you for your time to share your experience. I am glad you enjoyed your stay and I have taken note of the housekeeping concerns in your response and will follow these up with our housekeeping team. Thank you for choosing Cairns Harbour Lights and I look forward to welcome you back. Kind regards
4 out of 5
by A verified traveler

Great location

Posted Jun 2, 2016
The apartment was spacious, overlooked Marlin pl, which was a quiet location. Close to everything, only complaint was lounge was uncomfortable. Must book parking as limited spaces.
Comment from Hotel Management
Jun 7, 2016 by Adriette, Hotel Management
Dear Nicky, Thank you for taking the time to share your experience. We are commencing our soft refurbishment in August, which will also include the replacement of sofas. Kind regards,
4 out of 5
by A verified traveler

Top Position

Posted May 28, 2016 on Lastminute
Pros: It had everything I required.
Cons: Needs to be cleaned properly in the corners!
Location: Location is ideal for all activities.
Fabulous place to stay in a really good position for all activities, shopping, entertainment, dining.
Comment from Hotel Management
Jun 7, 2016 by Adriette, Hotel Management
Dear Anonymous, Thank you for sharing your experience. I will certainly follow up with housekeeping to ensure a detailed clean is scheduled. Kind Regards
4 out of 5
by A verified traveler from Gold Coast

Modern, Clean Hotel in Great Location

Posted May 27, 2016 on Lastminute
Apartment hotel with great facilities, including in room washing machine & dryer. Hotel amenities well maintained and include; terrace pool, spa, sauna & gym room. Pleasant, polite and accommodating hotel staff. A great venue to base yourself and family whilst exploring Cairns, Great Barrier Reef or Daintree.
Comment from Hotel Management
Jun 7, 2016 by Adriette, Hotel Management
Dear Dean, Thank you for sharing great feedback. We look forward to welcome you back. Kind Regards