Ratings based on 1,077 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Ideal location

Posted Nov 30, 2016
This place is extremely convenient if you plan to do any of the cruises (ex. to the reef), it's literally in the same building so that you can walk instead of having to worry about transportation. There are also plenty of food options available within walking distance. The hotel had signs indicating that ants is a normal part of life in Carns, so we took extra precaution on not leaving any food waste in the trash can. The extra step of having to dump our food trash everyday was the only minor inconvenience we had. Overall, I'd stay here again in a heartbeat.
4 out of 5
by A verified traveler from Hong Kong

Excellent location with spacious room

Posted Nov 11, 2016
Booked a 1-bedroom apartment and the room was very spacious. The view is great facing the Hilton hotel but still can have a view of the sea. Just a few minutes walk to the cruise terminal, which would be a great choice if you would go for a cruise to the famous Great Barrier Reefs. Plenty of restaurants downstairs and there are still a lot of choices at the Esplanade.
Comment from Hotel Management
Nov 14, 2016 by Adriette, Hotel Management
Dear Natalie, Thank you for providing such great feedback and I am glad you enjoyed your stay overall. We look forward to welcome you back Kind Regards,
5 out of 5
by A verified traveler from Toronto

Great marina location

Posted Nov 2, 2016
Good marina location downtown close to many amenities.
Comment from Hotel Management
Nov 4, 2016 by Adriette, Hotel Management
Dear Frank, Thank you for sharing such great feedback. We look forward to welcome you back. Kind Regards,
4 out of 5
by A verified traveler from TOKYO

ケアンズ繁華街に近く、便利!

Posted Oct 25, 2016
Pros: オプショナルツアーが、エスプラネードも近く、ロケーション抜群です。 ぶらぶら散歩するのにも雰囲気が良いのでおすすめです。
Cons: アメニティで歯ブラシがあってほしい。 化粧室に電源がないので、ドライヤーを使う場所に困りました。
Location: レストラン、カフェは迷うくらいあります。スーパーも近くにあり、飲み物とか買うのに便利。
Comment from Hotel Management
Oct 31, 2016 by Adriette, Hotel Management
Dear Neco, Thank you for your feedback. We appreciate you sharing your experience and we look forward to welcome you back.
4 out of 5
by A verified traveler from Tannum Sands, QLD

Convenient location

Posted Sep 2, 2016 on Wotif
Pros: Great pool & one of the few places with a good sauna.
Cons: Previous occupants had been smoking out on the balcony, no ash tray so butts littered deck hadn't been cleaned up.
Cairns Harbour Lights is so conveniently located, 5 minute walk into centre of entertainment area & adjacent to the marinas.
Comment from Hotel Management
Sep 5, 2016 by Adriette, Hotel Management
Dear Ross, Thank you for your feedback and I wish to sincerely apologise for the cigarette butts that were not cleaned. I have already addressed this with our housekeeping team. I hope you would give us another chance to better serve you. Kind Regards
4 out of 5
by A verified traveler

Check your booking before checking in.

Posted Aug 31, 2016 on Hotels
I was a bit disappointed after checking in to be told that there wasn't any parking available as it is limited and they were busy(Fair enough). They did offer suggestions of where to go but had I known I would have asked for parking when I booked the room. I booked a room with a king bed and we were given a room with a queen and on check out they still were going to charge full price until we complained and it was the most uncomfortable bed I have ever slept in. The bathroom could do with a good clean too as I don't think it's been cleaned properly for a while.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Anonymous, I am sorry to hear about your experience and I wish to sincerely apologise. I have addressed your concerns with both the front office and housekeeping teams and I can assure you that it will not happen again. I hope you would give us another chance in the near future to better serve you. Kind Regards, Adriette
2 out of 5
by A verified traveler

Disappointing

Posted Aug 28, 2016 on Wotif
Pros: location
Receptionist on check in was abrupt and not very helpful. Room was very musty and air-conditioning unit was so noisy I had to shut the bedroom door to get to sleep. Big hole in one of the towels. Bathroom flooded when showering. Very tired unit with chips and marks on the furniture.
Comment from Hotel Management
Sep 1, 2016 by Adriette, Hotel Management
Dear Anonymous, I am so disappointed to hear about your experience and I can assure you that I have already addressed your concerns with the relevant team members. We are also starting our refurbishment in November, so I am very excited that it will improve the overall look of the apartment. I hope you would give us another opportunity in the near future to better serve you. Kind Regards
4 out of 5
by A verified traveler

Location Excellent

Posted Aug 28, 2016 on Wotif
Pros: Right on the boardwalk of Cairns. Everything at your fingertips
Cons: More toiletries for a multipal day stay
Location: Perfect can get better
Room wasn't ready so they upgraded us to a better room that was ready. Friendly staff.
Comment from Hotel Management
Sep 1, 2016 by Adriette, Hotel Management
Dear Anonymous, Thank you for taking the time to share your experience. I am glad you enjoyed your stay and I have also advised housekeeping of your recommendation regarding more toiletries. We look forward to welcome you back. Kind Regards
5 out of 5
by A verified traveler from newcastle

Excellent highly recommended

Posted Aug 23, 2016 on Wotif
All positive :) would recommend to family and friends
Comment from Hotel Management
Aug 25, 2016 by Adriette, Hotel Management
Thanks Peter, look forward to welcome you back.
3 out of 5
by A verified traveler from 東京

ホテルというよりコンドミニアム。

Posted Aug 16, 2016
Pros: 食器・調理器具、塩・胡椒まで完備していて、調理が可能。滞在中の朝食は全て自炊出来た。
Cons: ミニマルなサービス。コンドミニアムとして値段設定を下げれば利用価値が上がるのでは。 フリーWi-Fiは良いが、余りにも容量が不足している。
Location: グレートバリアリーフへのマリーナやカジノの隣接、施設1階には有名レストランもある。
ハウスキーピング付きのコンドミニアム。 部屋の広さは申し分無いが、インテリアはニトリレベルで庶民的。ちなみにバスタブは無く、シャワーのみ。 ロケーションは良いが、隣のホテルのバルコニーに面していて、部屋の中が丸見え、終始ブラインドを下げていた。 ホテルでの休暇を希望している方には、向いていない。 逆に、長期滞在向けには、値段も高過ぎ中途半端。
Comment from Hotel Management
Aug 19, 2016 by Adriette, Hotel Management
Dear Kapi, Thank you for your feedback and we appreciate the time you have taken to share your experience. I have taken note of your comments and will certainly review. We hope to welcome you back to the hotel when you return to Cairns next time. Kind Regards,