Ratings based on 66 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel, centrally located

Posted Jun 4, 2017
For what I needed the hotel was solid. Went with the king option, but as two singles stuck together, then Queen would have been more comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super helpful staff

Posted Jun 4, 2017
The staff were knowledgeable about the area, helpful when we arrived 4 hours early before checkin and stored our bags for us, but most importantly I can't thank the manager enough for posting my camera back down to me the same day I accidentally left it 1400km away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cairns

Comfortable, clean hotel. Close to town

Posted Jun 1, 2017
Pros: As above, clean, comfortable, quiet and close to town amenities.
Cons: Nothing other than personal prefernce for downstairs room.
Location: Great location, close to town, restaurants and entertainment.
Staff were friendly and helpful. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Queensland

Convenient to hospitals and had all I needed.

Posted May 30, 2017
Pros: Convenient location, onsite parking, helpful staff.
Cons: Higher table or bench.
Location: Close to hospitals, coffee shops, esplanade and CBD
Very helpful staff and convenient place to stay. Large room with adequate facilities, although a higher table or bench would have been more convenient than the very lowset coffee table. Otherwise very happy with the hotel and facilities,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
Good for business trip. Close to the airport and city, many car parks.
Comment from Hotel Management
May 28, 2017 by Manager, Hotel Management
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we looking forward to having you again as a guest in our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from India

Posted May 2, 2017
Very cool staff.nice rooms.excellent location. Walking distance from many important points and market.near from airport.peaceful ando secure campus .recommended.
Comment from Hotel Management
May 6, 2017 by Manager, Hotel Management
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
2 out of 5
by A verified traveler

Posted Apr 20, 2017
Aircon didnt work in one rooms the positive was we were given the opportunity to move rooms but had already inpacked. the ceiling fan in the other had to be turned of because of the noise it made and the pillows were neck breakers soft but big. Othere than that rooms were clean and the beds firm.
Comment from Hotel Management
Apr 22, 2017 by Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Central and budget-friendly

Posted Mar 21, 2017 on Lastminute
Pros: Friendly staff. Close to the Esplanade.
A basic hotel, but very clean and comfortable. Very affordable. Breakfast available at a reasonable cost. Nice pool.
Comment from Hotel Management
Mar 28, 2017 by Aman, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, General Manager Comfort Inn Cairns City
3 out of 5
by A verified traveler

Airport stay

Posted Mar 15, 2017 on Hotels
Good one night stay for airport.
Comment from Hotel Management
Mar 28, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
by Not Provided

Posted Feb 22, 2017 on Hotels
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Keith Solomon General Manager