Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Melbourne

Fantastic Location. Such a beautiful setting.

Posted Sep 26, 2016
Thoroughly loved our stay. Beautiful environment so close to everything. Heaps of eating locations close by
Comment from Hotel Management
Sep 27, 2016 by Guest Services Manager, Hotel Management
Thankyou for your kind review. We believe we have the best location in Palm Cove, so it is nice when guests appreciate this attribute and share their comments. Right opposite the magnificent tropical beach, a full range of restaurants, bars and cafes within the complex and the bus stop on our doorstep… It doesn’t get much better than that! Again, thankyou for sharing your feedback and we look forward to welcoming back to the Grand Mercure Esplanade Palm Cove in the near future.
4 out of 5
by A verified traveler from 東京

キレイなホテルです

Posted Sep 24, 2016
2クイーンベッドのお部屋を予約しましたが、クイーンベッド1つ、シングルベッド1つ、エキストラベッド1つでした。広いお部屋で、他には浴槽付きバスルームと、シャワールームが別にあり、ソファとローテーブル、6人掛けダイニングセット、2口電気コンロ、キッチンセット、オーブンレンジ、ドラム洗濯機と乾燥機などです。ビーチタオルも部屋にありました。洗剤は食洗機用と食器洗い用、洗濯用とありましたが、どれも我が家は足りず持参したものを使用しました。 4泊で清掃は一度も入りませんでしたが、最初からそのつもりだったので特に問題はなく、帰って自由に部屋に居れたので良かったです。 部屋も設備も綺麗で広々としていて居心地が良かったです。 プールは9月中旬で少し水が冷たかったですが、子どもが喜んで入ってました。結構子連れが多く、昼間は何組かいました。 すぐ近くがビーチですが波が高かったのもあり、パームコーブでは海よりプールでした。 パームコーブだけではないですが、アリが本当に多く、ホテルの部屋の壁を小さいアリが行列して歩いてました。 食事は半分以上自炊しましたが、クリフトンビレッジやスミスフィールドのショッピングセンターで食材購入が可能です。パームコーブのスーパーもありますが品揃えが良くないです。ドリンクでしたら、ホテルの駐車場の目の前に酒屋さん?があります。 最後に、パームコーブ内では、子連れの外国人ファミリーも多くいました。レストランなどでも子連れに優しい印象です。また、日本人は我が家の他に1組見かけた程度で、ほとんどいませんでした。
Comment from Hotel Management
Sep 26, 2016 by Guest Services Manager, Hotel Management
Thank you for taking the time to share your feedback from your recent stay with us at Grand Mercure Palm Cove. Whilst we are unable to translate your feedback in this particular instance, I can see you have rated us 4 out of 5 therefore I expect your comments are overall positive. Kind regards,
5 out of 5
by A verified traveler

Great property and great staff!

Posted Jul 13, 2016
Pros: Location, clean rooms and great staff.
Cons: Internet wifi needs to be improved to keep up with the times.
Very nice property with all amenities within walking distance. Ideal location on the esplanade literally steps to the beach. The staff was very friendly and accommodating with local recommendations for day trips or more organized events. Our stay was fantastic. I highly recommend staying here.
Comment from Hotel Management
Aug 16, 2016 by Claire.P, Hotel Management
We really do appreciate your feedback regarding your stay at the Grand Mercure Rockford Palm Cove. It is always a pleasure to receive positive comments. I will share your comments with our team as I am sure this feedback will serve as encouragement to all of our staff as we strive to continuously provide a superior level of quality and service. Thank you again for sharing your experience and we look forward to welcoming you back here to the Grand Mercure Rockford Esplanade Palm Cove in the not too distant future.
5 out of 5
by A verified traveler from cairns

beautiful surroundings. Great view .

Posted Jun 5, 2016 on Lastminute
Pros: The pool and close proximity to beach
Cons: Breakfast to room
Location: Opposite beach . Great shops , lovely walks.
Loved the position. Needed to chill out & was able to. Close to coffee shops & restaurants.Bed was great. Would go back.
Comment from Hotel Management
Aug 17, 2016 by Guest Relations Manager, Hotel Management
Thanks Sandra for taking the time to give us your feedback. We pride ourselves on our fantastic location...we think it's the best in Palm Cove but could be a little bias! We do look forward to welcoming you back in the near future to chill out once again.
5 out of 5
by Peter

Posted May 30, 2016 on Hotels
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Thank you.
5 out of 5
by Andrew from Mount Evelyn

Beautiful hotel and beautiful people

Posted Apr 15, 2016 on Hotels
A gorgeous place to stay with amazing Tropicsl views in and out Lovely people that work here and nice clean tidy rooms surrounding a stunning pool and decked area Easily best value property in Palm cove,will be back again
Comment from Hotel Management
by Claire, Hotel Management
Hello Andrew, So sorry for the delayed response to your holiday review. It somehow slipped through the net! Firstly, thank you for taking the time to share your experiences from your recent stay at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worthwhile when we receive positive feedback like yours. Again, we appreciate you sharing your comments and look forward to welcoming you back as our guest on your next Palm Cove holiday.
5 out of 5
by A verified traveler from Sydney

Fantastic holiday

Posted Jan 19, 2016 on Lastminute
Great apartment, great pool, excellent location and service, beautiful setting - albeit in need of a bit of TLC
Comment from Hotel Management
May 27, 2016 by Claire.P, Hotel Management
Hello Jude, I am so sorry but have only just discovered your review from early this year that obviously slipped through the net. I realise it is very late but would like to thank you for taking the time to post a review of your holiday at the time. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer and we kook forward to welcoming you back as our guest on your next Palm Cove holiday.
5 out of 5
by Daisuke from 日本

のんびりステイ

Posted Jan 10, 2016 on Hotels
家族4人、小6、年長で一週間滞在しました。 フルキッチン、洗濯機、乾燥機ありで、とても快適に過ごせました。 ベッドはキングサイズ2台で十分です。 プールも大きく、木々に囲まれゆっくりと出来ます。 近くにスーパーやきれいなビーチ、渓谷もあるので、レンタカーがあるととても快適です。 また利用したいと思います。
Comment from Hotel Management
by Claire, Hotel Management
Sorry for the delay in responding to your review posted early this year. It obviously slipped through the net, so I do apologize. We would still like the thank you for taking the time to share your comments and look forward to welcoming you back as our guest on your next Palm Cove holiday.
4 out of 5
by A verified traveler

Great Location and very comfortable room.

Posted Jan 5, 2016 on Wotif
Pros: The location and the room.
Cons: Pool maintenance - cut toe on missing tiles on bottom of pool which is still extremely sore. Kitchen supply of sponge & tea towel would be good
Had a four night stay over New Years - was relaxing
Comment from Hotel Management
Jan 8, 2016 by Claire P, Hotel Management
Thanks for choosing the Grand Mercure Rockford Esplanade Palm Cove for your New Year holiday. We appreciate your feedback regarding your stay however it sounds unfortunate about cutting your toe. Some of the tiles were displaced over the holiday break and are being repaired as we speak! With reference to the kitchen supplies, all our apartments are fully self contained and include full cleaning equipment as standard inclusion. I do hope you mentioned this to our reception staff on your arrival so we were able to stock your cleaning supplies straight away? It is great you had a relaxing time! Thank you again for sharing your experience and we look forward to welcoming you back here to the Grand Mercure Rockford Esplanade Palm Cove in the not too distant future.
3 out of 5
by A verified traveler from sydney

Amazing location but ....

Posted Oct 6, 2015 on Wotif
Pros: location/pool
Cons: as above
Location: visited NuNu restaraunt on local recommendation - very expensive but did not live up to the expectation. Jack and Shannon was superb for salads
we chose this hotel due to location and the pool. It did not disappoint. we had a 2 bedroom apartment which was lovely, however on arrival we were told our kitchen sink didn't drain and a plumber would look at it straight away. By check out time the sink was still not draining(5 days later). The elevator broke down and not fixed until the next day, so with 3 kids and cases up and down the poorly lit fire escape. Our room key decided not to work one night and so we were stuck as no reception 24hrs to assist us even make it through into the complex (thankfully a guest assisted us here). I guess for the amount of money we paid, it is lovely, just a few little issues made us wonder if the value for money is there.
Comment from Hotel Management
Dec 3, 2015 by Claire, Hotel Management
We are so sorry we missed responding to your review at the time it was posted. We had a system glitch which has since been rectified. We do thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove.