Find a different hotel
Posted Jul 25, 2016
Honesty is lacking. When we checked in, we discovered we had been assigned a room with shared bath. We needed en suite. They have one left and charged us a premium rate for the room; the next morning I discovered those rooms go for less. We had to purchase internet, so I bought an hour, looked up phone contact information, discovered our room phone didn't work, so I went to the lobby. I asked to use a phone and to be reimbursed for the internet time I was burning because the phone didn't work. They would not make good on the internet time. Nor, did they fix the phone. I had to place my call and give my credit card number while standing at the front desk.
Meanwhile, for this prime rate we had to clean our own room. OK, we knew that going in, but for it was for a much lower rate. We also had to go to the housekeepers to obtain clean towels. They were courteous about this, but at the prime rate they extorted from us, towels should have been delivered.
Then we killed roaches in our room. Check for bed bugs.