Not a 5 star hotel unfortunately
Posted Oct 16, 2016
The hotel itself is quite old, but doesn't feel as though they have unkept the rooms very well. Room had no mini bar (which after leaving a $200 deposit, I'm sure they could supply this). Room had no watchable TV or cable channels. Only choices were weather, reading news articles or paying $16 a movie. Room service disappointing. Called to place a dinner order and was told abruptly to call back later. They were obviously busy, understaffed and showed no manners. I didn't order after that. Not very pram friendly. Found myself struggling with the front doors almost every time I came and went. Housekeeping knocked at 8:30 in the morning!! We were awake, but I can imagine how unimpressed you would be if you wanted a sleep in. Was ove charged on check out an excessive a amount of charges, that apparently were a mistake. To top off our stay, there was some kind of techno festival going on outside and we could hear the screaming and bass all night. not the best when you have a newborn baby. We were impressed with the buffet breakfast and all the staff we encountered in that restaurant. That unfortunately was the only highlight of our trip. Would source accommodation elsewhere next time we return.
Comment from Hotel Management
Oct 25, 2016 by Scott, Hotel Management
Thank you for your feedback. I'm extremely disappointed to read that your stay was unsatisfactory and did not meet our usual high standards and I sincerely apologise for this. I have shared your comments with my Executive Team to investigate and ensure this does not happen again.
Scott Wilson | General Manager