Ratings based on 1,111 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Everything :-)

Posted Feb 2, 2016
Enjoyed the stay , staff are very friendly I recommend to every one
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel & location !

Posted Jan 28, 2016
Pros: Hotel was modern, clean and tidy. Beds & pillows very comfortable! The staff were extremely helpful & friendly. Free parking
Location: Fantastic location, across the road from the beach and 5 min drive from town centre.
Great experience all round. Fantastic location, across the road from the beach and 5 min drive from town centre.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Cairns holiday at Holiday Inn, Harbourside

Posted Jan 25, 2016
Pros: Comfortable room. Nice view to the Ocean. Good services, polite staff and nice location.
Cons: The breakfast menu seems to be the same all the time. Would be nice if changes are made.
Location: Hotel is located about five blocks away from the city centre. There are lots of shops in the city for tourists. Activities can be booked easily.
The room is neat and tidy. Nice location near the city. Staff are helpful and polite. Good Value for money.
3 out of 5
by A verified traveler

A bed to stay in

Posted Jan 6, 2016
In this day and age the king bed should be just that not 2 single beds pushed together where you have that annoying lump in the middle Appartment from that the pillows where very good with a choice of soft or firm on the bed. The bathroom was quite small with some attention required on the shower head and location of the toilet roll despensers (it's the small things) Room service was fast and and tasty
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2015
Breakfast buffet is the same each day and reception is not very friendly. Restaurant and cleaners are very accommodating and friendly
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Good Hotel located on the Esplanade

Posted Dec 24, 2015
Pros: Confortable Rooms
Cons: Customer Service experience
Location: Harbourside location is good but the hotel is far away from the shopping precinct. One have to walk 30 mins to reach the nearest food shops.
The hotel is located on the esplanade. Hence, you have the option of getting a Seaview from the room. The hotel staffs are okay; not that customer friendly. Facilities are pleasing and rooms are good, clean and comfortable. Value for money wise, the hotel is not bad. However, the hotel is far away from the shopping precinct. You have to walk at least 30 mins to reach nearby food shops or shopping centres. Will recommend friends who have a budget constrain while visiting Cairns.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2015
Pros: large room, furniture seemed quite new, free car parking
Location: A bit far from downtown but hotel offers free parking. Hotel is very close to the sea, nice view.
Just stayed one night but think room and hotel is a good standard and value for money rather good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2015
Excellent hotel great location quality rooms exceptional service
3 out of 5
Recommended
for Everyone
by A verified traveler from townsville

Posted Nov 23, 2015
Room was a bit outdated could use a bit of TLC mould in shower, vent above shower head FULL of something gross!! Sometime water pressure.. View was great, in room dining a MUST food was amazing!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2015 on Wotif
Pros: Good meals delivered to the room..
Cons: The bath room could have been cleaned better and one towel had black hairs on it which was very off putting.
Was a bit hard to find in the dark, when you don't know the area, staff were friendly, rooms service was very convenient , and meals were very good, the only negative was that there was black hair all over the clean towel and the bath room could have been cleaner , over all good experience .