Ratings based on 2,325 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
81% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

市街地に近くて便利

Posted May 5, 2016
市街地に近くて便利。フライトが未明着で,朝6時前にホテルに着いたが,快くアーリーチェックインを受け入れてくれた。ホテルのプールはラグーンタイプで,徐々に深くなるところも,子ども,大人両方が楽しめて良い。 一方,ホテルそのものはそれなりに経年しており,室内には蟻も見られる。 総合的には,良いホテルと思い,次の機会がある時も使用したい。
3 out of 5
by A verified traveler

bit tired for a novotel

Posted May 3, 2016
Pros: location
Cons: wifi !
cant believe there was no WIFI available in room either complimentary for Accor members or paid this hotel needs to step up
Comment from Hotel Management
May 6, 2016 by peter, Hotel Management
Dear Anonymous, We have great news we will be rolling out Wi-Fi from Tuesday next week in all our rooms. And we will have a decent speed down as well as up with unlimited data. Kind Regards, Peter
5 out of 5
by A verified traveler

Very good experience

Posted May 2, 2016
Need to ensure wi Fi in room even if it's chargeable But the way. I left my charger - no fault of the hotel though !
Comment from Hotel Management
May 5, 2016 by peter, Hotel Management
Dear Anonymous, we have exciting news we are just about to roll out Wi-Fi through out the whole hotel with unlimited data and a fast download and upload speed for our guests. We look forward to welcoming you back so you can relax in your room instead of going to the lobby to use our Wi-Fi. Kind Regards, Peter
5 out of 5
by A verified traveler from Sydney

Pretty close to and walking distance to cairns

Posted Apr 30, 2016
Pros: My cocktails and room service.
Cons: Maybe a toaster in the rooms and aromatiser to improve the bad odour through the corridors it smells damp and old.
Location: Nice and close I love it.
Spend a few nights. I was pretty happy with the attention from the bar and the nice cocktails made as requested. The meals at the restaurant were quite nice. The pool was nice and clean as well as our room. Just a bit disappointed with the humidity odour across the corridor outside the rooms. Overall a happy stayed.
Comment from Hotel Management
May 5, 2016 by Peter, Hotel Management
Dear Karla, Thank you for your review and your suggestions about the toaster has merit and we are discussing our options on this. I am glad you enjoyed our pool and our cocktails and we look forward to welcoming you back so you can see the changes that we are making. Kind Regards, Peter
4 out of 5
by A verified traveler

nice pool.

Posted Apr 21, 2016
family friendly resort kids stay and breakfast free. The swimming pool is very nice. Kids love it. Perfect location. Close to shops, restaurants, muddy' play ground and reef cruise terminal. The staffs are helpful and nice.
Comment from Hotel Management
Apr 27, 2016 by Peter, Hotel Management
Dear Anonymous, The hotel is so well located to base yourself to explore Cairns and you can walk to the Esplanade and all of the city's attractions. I am pleased to read that the Kids loved it as we do and we look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter
4 out of 5
by A verified traveler from K

Good location and kids friendly

Posted Apr 16, 2016
The hotel located right in the city center,easy to walk anywhere,close to esplanade and restaurants.Kids love the swimming pool.The breakfast is ok,nothing grant,need more variety.Internet access only available in the lobby.The room and the bathroom were clean.Overall stayed was good.Recommended if you are holidaying with kids.
Comment from Hotel Management
Apr 19, 2016 by peter, Hotel Management
Dear James, we are in the process of our roll out of Wi-Fi through out the whole hotel with a fast upload and download speed. I am glad that you enjoyed the resort and our location to all of Cairns attractions. We look forward to welcoming you back. Kind Regards, Peter
3 out of 5
by A verified traveler

Nice average hotel

Posted Apr 16, 2016
The should have a good bar or something to have fun during a rainy day or night.... Good cleanliness but the last two days the cleaner didnt show and I had to call.
Comment from Hotel Management
Apr 20, 2016 by Peter, Hotel Management
Dear Anonymous, Thank you for your comments about your stay with us. We are in discussion with our owners in regards to revamping our Novo Bar which would then become our fun relaxed bar/dining area when the Aqua Bar is shut or on those rainy days. I am also talking to the relevant department head as to how your room got missed and it is pleasing that overall you enjoyed your stay. We look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter
3 out of 5
by A verified traveler

Large family hotel

Posted Apr 15, 2016
Pros: Close to town and esplanade
Pretty standard hotel , busy with a wide range of guests
Comment from Hotel Management
Apr 19, 2016 by Peter, Hotel Management
Dear Anonymous, I am glad that you enjoyed the hotels location and that we are just a short walk to the Esplanade and the dining district. We look forward to welcoming you back. Kind Regards, Peter
3 out of 5
by A verified traveler from Austin

Overpriced

Posted Apr 13, 2016
I booked this room and attempted to check in 45 min later. The staff were kinda rude and condescending and insisted I had not booked, even after showing them the email. Then they figured it out and forced a hold for the entire booking on my credit card even tho it clearly said I had paid via Expedia. The hold still hasn't come off several days later and they promised 24 hours. THE VERY WORST THING IS The internet doesn't work in the rooms. This is 2016, get it together guys. I'm traveling internationally and don't have cell data to rely on. I need wifi to check in w friends and family and social media. I felt like I was living the the Stone Age. On the bright side!!! Yes there is one! The rooms were well outfitted and the bed was great. AC was cold, which really made me happy. The veranda was pretty good although shared with the unoccupied room next to me. The shower was nice and had a good shower head. Despite the condescending front desk and lack of 20th century standards like internet in the rooms, it's a nice hotel that is not far away from the esplanade. The wifi is what reallllly kills this place for me. I don't want to skype in the lobby. It's 2016. Offer your guests wifi!
Comment from Hotel Management
Apr 19, 2016 by Peter, Hotel Management
Dear Joe, we have great news we are in the process of rolling out Wi-Fi through out the whole resort with decent upload and download speeds. I agree with you that this is a service that should be available. I am glad to read that you enjoyed the rest of your stay and I am working on the issues you have brought up in regards to some of the teams attitude. We look forward to welcoming you back so you can see the changes we have made. Kind Regards, Peter
4 out of 5
by A verified traveler

推薦的酒店

Posted Apr 11, 2016
房間整潔,泳池美麗,早餐美味,今次被upgrade了內園房,面對著酒店泳池,房間還附送了香檳,十分驚喜,唯獨每次進出酒店都會經過幾棟蝙蝠樹,氣味十分難聞
Comment from Hotel Management
Apr 19, 2016 by Peter, Hotel Management
Dear Anonymous, Thank you for your comments about your recent stay and it is pleasing to read that you enjoyed the hotel and our grounds. We look forward to welcoming you back when you next visit Cairns Kind Regards, Peter