Ratings based on 2,581 Verified Reviews

4.1 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to main area , lovely pool

Posted May 21, 2017
Had a fantastic time in Cairns we will be coming back next year
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Great location, central to Cairns CBD. Easy commute from Airport. Very friendly staff. Facilities including pool, restaurant and gym were excellent. Only fault was rooms could do with an update. Drapes were dirty, excess mould in bathroom, trip hazard when entering bathroom.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
Pros: Exceptional check in and concierge experience.
Location: Good location for getting out and about. Restaurant menu not great and prices somewhat high.
Exceptional check in and concierge experience. Bar areas and restaurant are quite sad fir atmosphere and overall decor.
4 out of 5
Recommended
for Everyone
by A verified traveler from south west vic

Convenient to cairns attractions

Posted May 6, 2017
Had noisy guests at first asked to move & had no problem for the duration great hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Ballarat, VIC

Posted May 5, 2017
Great place to stay. Perfect location. Food and drinks were a tad pricey but nothing to stress about.
1 out of 5
by A verified traveler from Sydney

Posted May 2, 2017
Pros: Location
Room reeked of stale air and mildew noted throughout bathroom. Hot water took 15 mins to warm, light fittings dangling in bathroom. Asked hotel reception twice to address it over 4 days, nothing fixed.
4 out of 5
Recommended
for Everyone
by A verified traveler from nz

Great location

Posted Apr 28, 2017
Great location, great pool, great staff. My teenagers loved the pool - playing with a beachball and getting a fizzy drink at the pool bar.
3 out of 5
Recommended
for Everyone
by A verified traveler from papa

Good close to shops and lagoon

Posted Apr 27, 2017
Enjoyed my stay at Novotel close to most ameneties
4 out of 5
Recommended
for Everyone
by A verified traveler

Good buffet breakfast

Posted Apr 24, 2017
Nice room, comfortable bed. Pool area nice but a little untidy in the afternoon. Buffet breakfast was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Close to everything.....

Posted Apr 23, 2017
Pros: The Pool was great , The room was good as well. Staff were friendly & very help full.
Cons: Cushions on the sun lounges would have been nice.
Location: It was all nearby, aquarium being built next door, every thing as within a short walk from your room. The best of what Cairns has to offer.
Great position... a pleasant stroll being close to Shopping, Beach, Lagoon, Restaurants, Entertainment, Cafe's ..... Pool was great for families with a sand beach for the kids & swim up bar for the parents. Activities for the kids every day.... No need to drive anywhere.... Just Chillax and soak up them warm rays......