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Get an overview of this hotelCairns hotel with pool and spa 1 block from Esplanade

Walk to restaurants

A one-block walk from the Esplanade and from the departure terminal for the Barrier Reef, the hotel is also less than five minutes' walk from Cairns' shopping, entertainment, and restaurant district.

Lagoon-style pool

Five restaurants and cafés provide a range of dining choices. The hotel also has a conference center, a large, lagoon-style swimming pool and a garden.

Balconies with views

Guestrooms have private, furnished balconies with city and mountain or harbor views, and LED TVs. Desks provide wired Internet access (surcharge) and reading lamps.

Hotel Amenities

Hotel Amenities

The Pullman Cairns International has 321 guestrooms and suites in a 16-storey tower block, the tallest building in Cairns. Dining options includes a restaurant serving a full seafood buffet and a local a la carte menu, 24-hour in-room service, and a full food and drink menu at the poolside bar. The ten function rooms of its conference center include a 500 square meter (5,382 square foot) ballroom and 2 boardrooms. There is an unstaffed business center with computer terminals offering complimentary WiFi Internet access. A large, lagoon-style swimming pool is complemented by an adjacent spa tub. The Vie Spa is a full service spa that offers body and facial treatments and massages. A fitness center provides a range of exercise equipment and 2 saunas. The hotel also has a coin-operated laundry.

The Pullman Cairns International has ten function rooms located over three floors, including a 500 square meter (5,382 square feet) ballroom and two boardrooms. There is an unstaffed business center with computer terminals offering complimentary WiFi Internet access, while both high-speed and WiFi Internet access covers the conference zone. Business services are available through reception. Click the link below for more details.

Business center: The Pullman Cairns International has an unstaffed business center off the lobby, which can be accessed 24 hours with guestroom keys. There are 2 fixed computer terminals, a laptop, and a printer.

Internet access: Complimentary WiFi Internet access is available, covering the conference rooms, lobby, Lobby Bar, and Coco's Restaurant. The conference rooms also have high-speed Internet access.

Conference/function rooms: The Pullman Cairns International has ten function rooms located over three floors. The largest is the Grand Ballroom, which is 500 square meters (5,382 square feet) and can cater to 600 people in cocktail and theater styles. It can be divided into 2 rooms of equal size. The other 8 rooms range from 58 to 106 square meters (624 to 1,141 square feet)in size, some of which can be combined to create larger zones. The 2 72-square meter (775 square foot) boardrooms are decorated in colonial style, with carved chairs and sideboards and chandeliers. There is also a 330 square meter (3,552 square foot) pre-function foyer on the ground floor, as well as 2 large pool decks. A range of audiovisual equipment is available, and includes flip charts, data projectors, PA system, microphones, and slide projectors.

  • Babysitting or childcare (surcharge) 
  • Total number of rooms - 321 
  • Number of floors - 16 
  • Bar/lounge 
  • Business center 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Computer station 
  • Tours/ticket assistance 
  • Free WiFi 
  • Wired (high-speed) Internet access - surcharge 
  • Luggage storage 
  • Ski storage 
  • 24-hour front desk 
  • Health club 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Valet parking (surcharge) 
  • Garden 
  • Poolside bar 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Year Built 1988 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Spa tub 
  • Outdoor pool 
  • Breakfast available (surcharge) 
  • Television in common areas 
  • Wedding services 
  • Designated smoking areas 

Internet

Available in all rooms: Wireless internet access ( AUD 29.95 per 24-hour period ), Wired internet access ( AUD 29.95 per 24-hour period )

Available in some public areas: Free WiFi , Wired high-speed internet ( AUD 26.50 per 24-hour period )

Parking

Valet parking (surcharge)

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Hypo-allergenic bedding available 
  • Balcony 
  • Air conditioning 
  • Free newspaper 
  • Blackout drapes/curtains 
  • In-room climate control (air conditioning) 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Shower/tub combination 
  • In-room childcare (surcharge) 
  • Satellite TV service 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Wired high-speed Internet access (surcharge) 
  • Partially open bathroom 
  • Room service (24 hours) 
  • Cribs/infant beds (surcharge) 
  • Connecting/adjoining rooms available 
  • LED TV 
  • Rollaway/extra beds (surcharge) 
  • WiFi (surcharge) 

Where to Eat

Coco's Restaurant - À la carte and buffet dining venue. Open every day for breakfast, lunch and dinner. Serving modern cuisine with fresh quality produce from within the region, prepared by our award-winning Chefs. Brunch offered on Sunday. Located off the lobby. Décor of wicker chairs and wooden tables.

Lobby Bar - Located in the hotel’s grand and elegant lobby. Range of High Teas will delight for that special celebration, or simply relax in the Lobby Bar and enjoy Tapas and a cocktail.

Nearby Things to Do

Cairns has a wide variety of sporting and water activities. The Esplanade (one block) has jogging and biking tracks, tennis courts (1 km), and the Cairns Esplanade Swimming Lagoon (300 metres), a 4,800-square-metre saltwater pool with sandy beaches and a dedicated children's area. Cairns CBD has several health clubs that offer classes in aerobics, Pilates, and yoga. Water sports such as jet skiing, motor boating, and parasailing can be arranged through the hotel or at the various operators at the Pier Shopping Centre or Reef Fleet Terminal a short walk from the hotel. Helicopter sightseeing is available at the aviation terminal (8 km). Waterskiing and wakeboarding on fixed cables can be enjoyed at Smithfield, an 18-kilometre drive north of Cairns. This is also the location of the Cairns Golf Club, which has a driving range. Rafting can be enjoyed on the Barron River, a twenty-minute drive away.

Pullman Cairns International has a large, lagoon-style swimming pool. The pool is surrounded by large decks and tropical gardens. A fitness centre provides weights machines, cycles, a treadmill, stair machine, and rowing machine, as well as two unisex saunas.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Personal motorized watercraft on site 
  • Scuba diving nearby 
  • Rafting nearby 
  • Water skiing nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Skydiving nearby 
  • Parasailing nearby 

Spa Services

Vie Spa at the Pullman Cairns International is a haven of serenity. Winner of the 2011 Pevonia “Spa Design of the Year Award”, Vie Spa features 10 stunning treatment rooms, including a couples room, group therapy room, unique indoor/outdoor rooms , and a Vichy shower. Qualified Vie Spa therapists offer massage, skin therapy, facials, beauty and relaxation treatments.

  • Hot stone massage 
  • Deep tissue massage 
  • Prenatal massage 
  • Detoxification wrap 
  • Number of treatment rooms 10 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 14 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.00 per stay.
  • Cribs (infant beds) are available for AUD 35.00 per stay.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parking height restrictions apply

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: AUD 37 for adults and AUD 18.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): AUD 29.95 per 24-hour period (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: AUD 26.50 per 24-hour period (rates may vary)
  • Valet parking fee: AUD 20 per day
  • Early check-in fee: AUD 20.00 per hour
  • Late check-out fee: AUD 20.00 per hour
  • Crib (infant bed) fee: AUD 35.00 per stay
  • Rollaway bed fee: AUD 55.00 per stay
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Pullman Cairns International
  • Pullman Hotel Cairns International
  • Sebel Hotel Cairns
  • The Sebel Cairns Hotel Cairns
  • The Sebel Hotel Cairns
  • Pullman Cairns International Hotel
  • Pullman International Hotel
  • Pullman International

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.



Pullman Cairns International ratings based on 475 Verified Reviews

Learn more.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
Learn more.

fabulous location

5 out of 5
by from SA
Posted Feb 17, 2017
Great location, walking distance to shopping and restaurants. Esplanade dining and wharf.
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Nice hotel and close to everything

5 out of 5
by
Posted Feb 16, 2017
Pros: Lovely old feeling and staff were terrific.
Cons: Nothing
Location: Location was perfect one can walk everywhere. Close to everything
My husband and i had a very nice three night stay. The staff where efficient and very polite. Room was clean and couldn't fault the restaurant/food. Lovely foyer area to either wait in or just relax.
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not recommended

3 out of 5
by
Posted Jan 25, 2017
Pros: close to the harber
Cons: too crowded. the foyer was always full of people
Location: good. close to casino, walking distance to CBD
overall, this hotel should be rated as a 5 star hotel. the staff are not friendly. not respond to your request. the swimming pool area ran out of clean towels. each room were given 2 clean towels. they don't clean your room unless you request. i have booked a room included breakfast, at the canteen, i was told the breakfast was not included. ..... so many bad experiences....
Comment from Hotel Management
Jan 30, 2017 by Leissa
Thank your for review, we appreciate your feedback and will take your comments into consideration
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Great hotel,good location

5 out of 5
by
Posted Jan 21, 2017
Enjjoyed the stay,close to everything,would stay again
Comment from Hotel Management
Jan 30, 2017 by Leissa
Thank you for your review, we are delighted you enjoyed your stay and look forward to welcoming you back again soon!
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Not quite 5 star and a thief in house!

2 out of 5
by from england
Posted Jan 20, 2017
Pros: Room location and pool
Cons: SECURITY!!
Location: Perfect location for trips to reef etc
Nice room but getting a little dated for a supposed five star. Lovely pool clean spacious rooms and good bathroom. Only hotel on a five week holiday which tries to charge for Internet . However half hour before we left found wallet was missing from room safe. Quite a lot of money in it as well as credit cards , driving licence etc. reported it at front desk five minutes before we had to leave. We were told this was the second loss reported that day and that they would get in touch if anything was found. No word to date. What really upset me was that the room safe would lock but could not get key out . We were on trip to Great Barrier Reef when we found out five minutes before we went on our trip that key would not come out. Stupid to risk it but in a supposed five star we thought we would be ok. We never looked when we got back until next morning. Have tried to find way to contact manger but without success. Reaction was deplorable and a reflection on the hotel itself. A £1000 night leaves a bad taste never mind the wasted day in sorting the cards and driving licence
Comment from Hotel Management
Jan 30, 2017 by Leissa
Hi Iain Thank you for taking the time to review our hotel. I am disappointed your stay did not meet expectation and deeply concerned regarding your claims of a stolen wallet. According to our records you reported your wallet as being lost somewhere in the hotel and enquired if anything had been handed in, to which it had not. Our front desk agent advised you that if anything was handed over then we would notify you immediately and your email contact was taken down during this conversation. According to this team member there was no mention of the wallet being stolen from your room, nor an issue with the safe not locking correctly. Had we been notified of these details then the hotel would have followed the correct procedure for a reported theft, and the police would have been notified immediately. We take all allegations of theft extremely seriously and our team are all fully briefed on what to do if a guest reports such an incident. Should you wish to discuss this matter further please do not hesitate to contact me directly at the hotel. Thank you once again for your feedback and we wish you all the best for your future travels. Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager
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3 out of 5
by
Posted Jan 15, 2017
Aircon is rooms are really noisy, hotel is tired and needing an upgrade. We moved rooms twice!
Comment from Hotel Management
Jan 18, 2017 by Leissa
Thank you for your review, we appreciate your feedback!
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Convenient Location

5 out of 5
by from Toronto, Canada
Posted Jan 10, 2017
Pros: The hotel staff were very friendly! The hotel was also nicely decorated for Christmas! The juicer in the buffet breakfast was amazing!
Cons: Wifi in the room was pretty good (just a bit weak from the bathroom). We had to be a member of the hotel chain to get free wifi in the room.
Location: Lots of restaurants and shops nearby along the water.
The Pullman Cairns hotel was very conveniently located by the water where there were touristy restaurants and shops! We would recommend this hotel!
Comment from Hotel Management
Jan 12, 2017 by Leissa
Hi David Thank you for your review, I am delighted your stay was enjoyable and we look forward to welcoming you back again soon!
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Five Star Pricing Not Justified

3 out of 5
by
Posted Jan 5, 2017
Pros: Location, rooms.
Cons: Gym, buffet/restaurants.
Location: Close to everything, ideal location.
We stayed at the Pullman for 5 nights over the 2016 Christmas holidays. With room prices above $500/night we had expected a superior hotel, but overall were not impressed enough to recommend the Pullman. The positives: Great location, nice rooms with excellent views. Housekeeping did a great job. The negatives: The main buffet area just stank, no other way to put it - rendering our included breakfast meaningless since we ended up going out for 3 out of the 5 days as a result. The smell worked its way through the lobby. As an FYI, the 3 restaurants on the main level are really just one large area, no walls separating the buffet from any restaurant. Another negative was the gym, which consists of equipment at least 20 years old. This should be an easy fix for the hotel, and with charges of $500/night we would expect them to maintain new equipment in pristine condition. We realize prices were elevated over the holidays, but were disappointed by the lack of little extras at this price point.
Comment from Hotel Management
Jan 9, 2017 by Leissa
Thank you for your review, I am disappointed that your stay did not meet expectation, and we appreciate your feedback on areas you feel needed improvement.
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Very nice hotel with great lobby and ambiance.

5 out of 5
by
Posted Jan 3, 2017
Pros: Location, Coco cafe, LobbyQ
Cons: Quality of tea and coffee provided can be improved to a better quality
Like the hotel and the architecture. Centrally located and the staff was very polite and helpful.
Comment from Hotel Management
Jan 9, 2017 by Leissa
Thank you for your review, we appreciate your feedback!
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広いお部屋で便利なロケーション!

4 out of 5
by from 日本
Posted Jan 1, 2017
ワーフやレストランもすぐそば。便利な場所にあり、素敵なロビーのホテルでした。お部屋も広く明るく快適に過ごせました。ただ3日目、お部屋に戻った時にシーツはきれいになっていたのに使用済のグラスやカップがそのままだったのが残念でした。ホテルファシリティは古いかなという印象ですが、リーズナブルな料金で快適に過ごせたのでまた泊まりたいです。
Comment from Hotel Management
Jan 9, 2017 by Leissa
Thank you for your review, I am pleased that your stay with us was an enjoyable one!
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