Ratings based on 1,401 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Very comfortable and nice

Posted Jun 24, 2017
Rooms are large with separate toilet. We were in a mountain view but could see the water from the balcony. Breakfast was excellent a choice of buffet or menu. Restaurants on sight were very good. We had room service 2 nights and it was the best. The free items from the mini bar was a great extra. All staff were very professional and happy. I highly recommend this motel. Its right near the reef terminal too.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel close to some great dining choices

Posted May 23, 2017
Pros: Relaxing, enjoyed the bar, entertainment good. Nice courtyard by the pool.
Location: Some great dining choices at the marina nearby, and also along the esplanade within walking distance.
Lots of free amenities, comfortable bed and very nice breakfast. Staff were friendly and helpful.
Comment from Hotel Management
May 30, 2017 by WayneR, Hotel Management
Dear Wayne, We are very happy that you enjoyed your experience at the hotel. We look forward to welcoming you back on your next stay. Sincerely, Wayne Reynolds Hotel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay WI

Great hotel, close to the main attractions in Cai.

Posted May 17, 2017
The hotel greatly exceeded my expectations. Very clean, refined and in fantastic location.
Comment from Hotel Management
May 21, 2017 by WayneR, Hotel Management
Dear DK, We are delighted that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the future. Sincerely, Wayne Reynolds Hotel General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and Friendly

Posted May 15, 2017
Pros: Having entertainment without having to leave to the hotel.
Cons: My room was not cleaned until after 3.00pm. I went out for the day and came back to an untidy room. I suggest hiring more staff for housekeeping.
Location: The hotel was close to everything. No need for a car unless you have to travel outside of town.
Pullman Reef Hotel and Casino is the perfect Hotel for a lone female travelling for work or leisure. The staff were friendly and the service efficient. The room was comfortable, clean and spacious. The bed was very comfortable and provided a great nights sleep.
Comment from Hotel Management
May 21, 2017 by WayneR, Hotel Management
Dear Anonymous, We do apologise that we didn't meet your expectations on this occasion. We look forward to welcoming you back to the hotel in the future to improve on this stay. Sincerely, Wayne Reynolds Hotel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Superb hotel, location and facilities.

Posted Mar 29, 2017
Did not want to leave which says it all. The room was spectacular. The Tamarind restaurant was an experience of the highest level. Fine dining, excellent presentation and fair prices.
Comment from Hotel Management
Mar 31, 2017 by WayneR, Hotel Management
Dear Martin, It is a pleasure to receive such positive feedback and that you enjoyed your fine dining experience in Tamarind Restaurant. Sincerely, Wayne Reynolds Hotel General Manager
5 out of 5
by Angela

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Mar 31, 2017 by Wayne, Hotel Management
Dear Angela, We are delighted to hear that you have enjoyed your stay with us. We look forward to welcoming you back to the hotel. Sincerely, Wayne Reynolds Hotel General Manager
5 out of 5
by Emma

Will stay in the hotel again when I go back.

Posted Mar 16, 2017 on Hotels
The rooms are very nice and comfortable. Great hotel!
Comment from Hotel Management
Mar 28, 2017 by Wayne, Hotel Management
Dear Emma, We are very please to hear that you enjoyed your stay at Pullman Reef Hotel Casino. We look forward to welcoming you back in the future. Sincerely, Wayne Reynolds - Hotel General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Loomis, CA

A little dated

Posted Mar 14, 2017 on Wotif
Cons: Needs a facelift inside the rooms
Very helpful staff. Room was clean but a little dated. Decent location for getting around and in a part of town with many shops
Comment from Hotel Management
Mar 28, 2017 by WayneR, Hotel Management
Dear Rob, We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel again in the future. Sincerely, Wayne Reynolds - Hotel General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

Great hotel

Posted Mar 13, 2017 on Orbitz
Very convenient to the pier and boardwalk. Great spacious clean quiet room. We highly recommend it.
Comment from Hotel Management
Mar 28, 2017 by WayneR, Hotel Management
Dear Steve and Carol, We are very pleased to hear that you enjoyed the central location and spacious rooms at the hotel. We look forward to welcoming you back again soon. Sincerely, Wayne Reynolds - Hotel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Great hotel with first class staff

Posted Mar 12, 2017
Hotel is excellent. Beautiful room and staff is so polite and helpful.
Comment from Hotel Management
Mar 28, 2017 by WayneR, Hotel Management
Dear helene, We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the future. Sincerely, Wayne Reynolds - Hotel General Manager