Featured Image
Featured Image

Get an overview of this hotelUpscale hotel on the beach, with 2 outdoor swimming pools

Location

Nestled on the beach, this Palm Cove hotel is within 1 mi (2 km) of Palm Cove Beach and Cairns Tropical Zoo. Clifton Beach and Clifton Village Shopping Centre are also within 3 mi (5 km).

Hotel Features

Spend the day catching some rays at the beach, relaxing by one of The Reef House Palm Cove MGallery by Sofitel's 2 outdoor swimming pools, or pampering yourself at the full-service spa.

Room Amenities

All 67 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and TVs with cable channels. Guests will also find furnished balconies or patios, DVD players, and room service.

Sorry, we seem to have had an issue loading our review content. Try again?
Learn more.
4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
Learn more.

5 out of 5
by
Posted Jan 28, 2017
Great hotel Great staff. Overall experience was great . The reef house had free punch out the back by the pool area every day. Was a great to meet people staying at the hotel
Comment from Hotel Management
Feb 6, 2017 by Wayne H
Dear Guest, Thank you for staying with us and for posting such a great review. It was a pleasure to have you stay with us and also great to know you were able to enjoy our special Brigadier Punch and canapes, served nightly from 5pm until 6pm every night. Take care and thank you again,
Was this review helpful to you?

Good location

3 out of 5
by from sydney
Posted Jan 2, 2017
Great check in process .. room is reasonable . The beach and restaurant is Walking distance.
Comment from Hotel Management
Jan 7, 2017 by Wayne H
Dear SK, thank you very much for staying with us at the Reef House in Palm Cove. We are very pleased to know you decided to stay with us. Our room furnishings are being upgraded in a couple of weeks time. If there is anything else you would like to tell me about please don't hesitate to contact me directly.
Was this review helpful to you?

A little piece of luxurious heaven

5 out of 5
by from Gunbower
Posted Dec 27, 2016
Not far out of Cairns, beautiful beach centrally located to all the attractions we wanted. Breakfast over looking ocean. Comfortable bed. Outstanding staff. Truly perfect.
Comment from Hotel Management
Jan 3, 2017 by Wayne H
Dear Nadine, Thank you so much for staying at the Reef House Palm Cove, your terrific review means a lot. We are very grateful to know you enjoyed your time with us. Take care and we hope to see you again,
Was this review helpful to you?

Relaxing

5 out of 5
by from K
Posted Dec 20, 2016
Great place to relax and unwind whilst still being convenient. There were plants of places to eat, bus stop At the front, beautiful beach across the road.
Comment from Hotel Management
Dec 24, 2016 by Wayne H
Dear Maria, Thank you so much for staying with us and for posting your review. It is great to know you had a relaxing stay with us. Have a great Christmas and thank you again,
Was this review helpful to you?

Great location

4 out of 5
by from Adelaide
Posted Dec 17, 2016
Pros: The location in Palm cove was great with all the restaurants and eateries just a stroll away. The under cover parking was useful
Cons: We had to wait some minutes to find any staff member to check in on arrival.
Location: Close to restaurants and just across the road from the beach. Only 25 min out of Cairns.
Lovely room, very spacious, light and airy. We had a spa on our balcony and kitchenette. The room was quite large and felt clean but not sterile. King size bed was comfortable. The hotel was peaceful.
Comment from Hotel Management
Dec 24, 2016 by Wayne H
Dear Karen l, Thank you for staying with us Karen l, we are delighted you enjoyed your stay with us. I am sorry if a delay at reception caused you some frustration, I'll check to see what the problem may have been at time of arrival and make any changes required. Thank you again and we hope to see you again soon,
Was this review helpful to you?

Very nice hotel, probably best in the Palm Cove.

5 out of 5
by from Sydney
Posted Dec 8, 2016
Excellent staff and service. Hotel facilities need some love and maintaining, otherwise overall very happy with the accommodation.
Comment from Hotel Management
Dec 17, 2016 by Wayne H
Thank you very much for your kind review, we are very pleased to know you have a great stay with us. We hope your review will help give others the confidence to stay with us as well, Thank you again,
Was this review helpful to you?

5 out of 5
by
Posted Dec 8, 2016
Best holiday ever! Amazing place and great hotel to stay at :)
Comment from Hotel Management
Dec 17, 2016 by Wayne H
Thank you so much for your review, it is great to know you had the best holiday with us. Please consider staying with us again, we have many more improvements to come and they are just around the corner. Thank you once again, we are so pleased you decided to stay with us.
Was this review helpful to you?

5 out of 5
by
Posted Sep 13, 2016
the hotel is so beautiful, reception staff are happy & helpful, love the feel of this place
Comment from Hotel Management
Sep 17, 2016 by Wayne H
Thank you so much for your kind review, we are very pleased to know you had a good stay with us. The Reef House is very special to Palm Cove, your very on Colonial Style Beach house.
Was this review helpful to you?

Nice property, nice staff. Great location.

4 out of 5
by from Taupo, NZ
Posted Aug 21, 2016
Pros: Location, staff, facilities.
Cons: Damp smell, air conditioning.
Location: Beaches, restaurants.
Generally good, great location and facilities, "economy' room was on the smaller side with bathroom basin in the bedroom, and an overriding damp smell. Poor room air conditioning.
Comment from Hotel Management
Aug 27, 2016 by Wayne H
Good evening Nick and thank you for staying at the Reef House. We appreciate your feedback and we will take the time to check on the room you stayed in so we can make some quick improvements for other guests staying with us.
Was this review helpful to you?

3 nights weren't enough.

5 out of 5
by from Solihull, UK
Posted May 29, 2016
Pros: Good atmosphere to the place.
Location: Beach on other side of road. Very near to several restaurants. Easy drive to Skyrail station, for the gondolas up into the rainforest.
Lovely room overlooking the beachfront, with large balcony. 2 lovely pools to lounge by. Great holiday atmosphere in the whole hotel. Loved the complimentary punch and canapes at 5pm every day. Very close to many restaurants/bars.
Comment from Hotel Management
Jun 4, 2016 by Wayne H
Dear Trevor, just wanted to say thank you for posting your feedback. It is great to know you enjoyed your stay with us. I am sure we met at Brigadier punch and canapes and it was good to have you join us for a drink and a bite to eat.
Was this review helpful to you?

The Reef House Palm Cove MGallery by Sofitel

Hotel Amenities

Hotel Amenities

The Reef House Palm Cove MGallery by Sofitel features a full-service spa, 2 outdoor swimming pools, a spa tub, and complimentary bicycles. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary.

This Colonial hotel also offers a library, tour/ticket assistance, and a garden. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

The Reef House Palm Cove MGallery by Sofitel is a smoke-free property.

  • Airport transportation (surcharge) 
  • Total number of rooms - 67 
  • Number of floors - 3 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Front desk (limited hours) 
  • Full-service spa 
  • Hair salon 
  • Designated smoking areas 
  • Pool umbrellas 
  • Number of outdoor pools - 2 
  • Tours/ticket assistance 
  • Free WiFi 
  • One meeting room 
  • Luggage storage 
  • Garden 
  • Library 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Picnic area 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Free self parking 
  • Pool sun loungers 
  • Free parking nearby 
  • Beach towels 
  • Smoke-free property 
  • Number of buildings/towers - 3 
  • Spa tub 
  • Television in common areas 
  • Wedding services 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free parking nearby

Room Amenities

  • DVD player 
  • Furnished balcony or patio 
  • Access via exterior corridors 
  • Ceiling fan 
  • Free newspaper 
  • Air conditioning 
  • Phone 
  • Refrigerator 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Designer toiletries 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • Iron/ironing board 
  • Desk 
  • Television 
  • Cable TV service 
  • Free WiFi 
  • Room service (limited hours) 
  • Rollaway/extra beds (surcharge) 
  • Connecting/adjoining rooms available 

Where to Eat

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

The Reef House Palm Cove MGallery by Sofitel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Breakfast

Start your morning with a continental breakfast, available each day from 6:30 AM to 10:30 AM for a surcharge. Room service is available during limited hours.

Nearby Things to Do

2 outdoor swimming pools are on site along with a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Rafting nearby 
  • Windsurfing nearby 
  • Scuba diving nearby 
  • Free bicycles on site 
  • Skydiving nearby 
  • Ecotours nearby 
  • Kayaking on site 

Spa Services

Reef House Day Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Prenatal massage 
  • Sports massage 
  • Detoxification wrap 
  • Number of treatment rooms 4 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time ends at 11 PM

Check-in time starts at 2 PM

Special check-in instructions:

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40 per night.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parking height restrictions apply

Fees

You'll be asked to pay the following charges at the property:
  • Deposit: AUD 100 per stay
The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between AUD 22.00 and AUD 35.00 per person (approximately)
  • Airport shuttle fee: AUD 24 per person (one way)
  • Airport shuttle fee per child: AUD 12.00 (one way)
  • Rollaway bed fee: AUD 40 per night
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Reef House Hotel
  • Reef House Hotel Palm Cove MGallery Collection
  • Reef House Palm Cove MGallery Collection
  • Reef House Palm Cove MGallery Collection Hotel
  • Reef House MGallery Collection Hotel
  • Reef House MGallery Collection
  • Reef House Hotel Palm Cove
  • The Sebel Reef Hotel
  • Sebel Reef Hotel
  • Reef House Palm Cove MGallery Sofitel
  • Reef House MGallery Sofitel

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.