Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Hunter Valley

Good spot for a relaxing break .

Posted Sep 19, 2016
Pros: Location & surrounds .
Cons: It's pretty good as it is .
Location: public transport aplenty & lots of restaurants , beach nearby .
Enjoyable stay , close to everything , no hassles , I'd go back again .
2 out of 5
by A verified traveler from Victoria

Dark

Posted Aug 11, 2016
Pros: Location
Cons: Ask for a room not on the ground floor, maybe more light upstairs.
Location: Central location. Lots od restaurants and cafes within walking distance. Opposite lovely beach.
Good location. We had ground floor studio. Very dark. Had to have lights on all the time. Lots of shady trees preventing natural light in. Very shady around pool, hard to get any sun whilst lying on the loungers
Comment from Hotel Management
Aug 17, 2016 by Joanne, Hotel Management
We are sorry to hear that your stay did not meet your expectations. Yes The Reef Retreat property does have a large number of tall Melaleuca trees which are a central feature of the property and provide a very shady environment. Unfortunately the weather during most of your stay was very overcast and the days were darker than usual.
5 out of 5
by A verified traveler from Melbourne Australia

Very comfortable hotel with good facilities

Posted Aug 7, 2016
Pros: Close to everything and good facilities
Location: Close to beach and Resturants
We enjoyed our stay very comfortable room and good facilities, close to the beach and Resturants a good place for families to stay.
Comment from Hotel Management
by Joanne, Hotel Management
We are pleased to her that you enjoyed your stay with us
5 out of 5
by A verified traveler

Well located Relaxing place to stay

Posted Aug 2, 2016
Great place to stay and fully recommend to others Peaceful and well located
Comment from Hotel Management
by Joannne, Hotel Management
Thanks for your review - we are pleased that you enjoyed the stay, our location and facilities.
4 out of 5
by A verified traveler from Sydney

Good place to stay

Posted Jul 31, 2016
Close to all Palm Cove has to offer. Great walking, clean beach, fab restaurants. My husband and I had a very enjoyable stay.
Comment from Hotel Management
by Joanne, Hotel Management
Thanks for your review - we are pleased that you enjoyed the stay, our location, facilities and Palm Cove in general.
5 out of 5
by A verified traveler from Toronto, Canada

Great hotel in a wonderful community.

Posted Jul 23, 2016
Pros: Wonderful accommodations in a spectacular community.
Cons: None
Location: The Reef Retreat is a one minute walk from a beautiful beach and the main street of Palm Cove with a plethora of excellent restaurants and shops.
The Reef Retreat has everything going for it. The rooms are spacious, clean and comfortable. There is a laundry and a small library. The staff are extremely helpful. The grounds are beautiful.
Comment from Hotel Management
Aug 3, 2016 by Joanne, Hotel Management
Thanks for your review - we are pleased that you enjoyed the stay, our location and facilities. Also that you enjoyed Palm Cove as a destination,
4 out of 5
by A verified traveler

Nice hotel close to beach.

Posted Jul 7, 2016
We enjoyed our stay at the reef retreat . Staff were friendly and the place is so close to the beach. Recommend!
Comment from Hotel Management
by Joanne, Hotel Management
Thanks for your review - we are pleased that you enjoyed the stay, our location and facilities.
4 out of 5
by Robyn from East Doncaster

Relax and Escape.

Posted Jun 15, 2016 on Hotels
Very comfortable, relaxing and in a great location. Friendly staff. Great pool. Easy walk to many fabulous restaurants. Beautiful beach and lots to see close by. Can't wait to return.
Comment from Hotel Management
Jun 27, 2016 by Joanne, Hotel Management
Thanks for choosing to stay with us. We look forward to welcoming you back again.
3 out of 5
by Ian from Sydney

Rearrange the Furniture

Posted May 25, 2016 on Hotels
The room was a good size but the arrangement of the furniture was wrong. The TV cannot be comfortably watched on the couch as the couch is side on to the TV. It would be worthwhile to invest in 2 TV's per room. One in the bedroom and another in the corner of the lounge where it can be seen comfortably from the couch and the kitchen. When it is pouring with rain like it was when I visited, the room comfort is importasnt
Comment from Hotel Management
Jun 7, 2016 by Joanne, Hotel Management
Thank you for your feedback regarding the configuration of the room, we will give consideration to making some adjustments. It is regrettable that you experienced rain during your stay.
5 out of 5
by A verified traveler from Newcastle, N.S.W.

Beautiful apartment style accommodation.

Posted May 14, 2016
Pros: Tropical feel, surrounded by palm trees.
Location: Accommodation is close to the beach, cafes, & restaurants. Easy drive into Cairns, or Port Douglas (along the beautiful a Captain Cook Highway).
My husband & I stayed here recently. The accommodation is very quiet & the staff friendly & helpful.
Comment from Hotel Management
May 20, 2016 by Jim, Hotel Management
Sincere thanks for taking the time to leave a review. We are pleased that you enjoyed your stay and our amenities. Also that our staff made you feel welcome.