Ratings based on 345 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Boston MA

Nice location for access to the City

Posted Aug 28, 2017
Pros: Staff quite helpful.
Nice visit with good service and a location that allowed you easy access to City without all the noise of being right downtown.
Comment from Hotel Management
Sep 4, 2017 by Manager, Hotel Management
Thank you for your feedback. Lovely to hear you enjoyed your stay. Our staff are always happy to assist with a friendly and helpful manner.We think our location is a bonus too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greenock South Asutralia

Cairns winter escape...

Posted Jul 15, 2017
Pros: Nice and close to all facilities, shopping, casino, esplanade etc
We were more than pleasantly surprised with our room as some photos on website don't justify what you get. Ours on the 2nd floor overlooked the palm lined pool. Only disturbance was the proximity to the airport in the early morning but you do get used to it
Comment from Hotel Management
Jul 17, 2017 by Andrea, Hotel Management
Thank you Ian for your lovely comments. With the planes, they usually come in from the sea and it is hard to avoid the impact no matter where you stay in Cairns with the airport being so close to the city. So glad you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Unique hotel, just a short walk from the Esplanade

Posted Jul 8, 2017
Pros: Small size, convenient location, staff
Location: It is a brief--so minute-walk to the wharf from where most of the Great Barrier Reef boats leave. Restaurant on site and others easily walkable
Staff were extremely accommodating--they fixed a room choice mix up upon arrival with an upgrade and were very helpful after my plane was canceled and I was stranded in Cairns (worse places to be stranded!). Hotel is small and very individualistic--a great change from the "clinical" chain hotels. Conveniently suited for everything and with a great restaurant on site. Had a great stay and would return.
Comment from Hotel Management
Aug 23, 2017 by Melanie Raimondo, Executive Assistant Manager, Hotel Management
Thank you for your kind words. Your feedback is much appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Lovely, helpful staff

Posted May 31, 2017 on Wotif
Pros: Quiet, great restaurant, nice pool, very attentive staff.
Location: Easy walk to city, Esplanade, bus at gate.
We have stayed here on 2 occasions while a family member was in Cairns Hospital. The staff are extremely accommodating and friendly and moved us to a quieter room on request (not noisy accommodation but I am a very light sleeper and the back block is extremely quiet). The pool is lovely for cooling off, and the restaurant is excellent. The staff are Bay Village's best asset.
Comment from Hotel Management
Jul 8, 2017 by Andrea GM, Hotel Management
Hi Suzanne, Thank you for your lovely comments, so glad you enjoy staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to beach and centre

Posted May 2, 2017
Very nice staff, we arrived early and were allowed to entend our stay easily
Comment from Hotel Management
May 30, 2017 by Sonja, Hotel Management
Thanks for staying with us, we appreciate your feedback.
5 out of 5
by peter

Posted Apr 13, 2017 on Hotels
Pleasant place, good location Marian, casino, cbd all close Good Balinese restaurant part of hotel Pizza places and grocery a reasonable walk
5 out of 5
Recommended
for Everyone
by A verified traveler from townsville

Very pleasant stay, good location.

Posted Apr 10, 2017 on Wotif
Will stay there again and recommend to friends. Friendly staff. Nice outlook and gardens.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Apr 2, 2017 on Wotif
The staff were very catering to our needs. Hotel is nice with a truly tropical feel. Very good value
5 out of 5
Recommended
for Everyone
by A verified traveler from Dunedin, NZ

Very comfortable, quiet. Great value for money.

Posted Mar 25, 2017
Stayed 4 nights, very quiet and comfortable, nice pool, ate at the restaurant twice, excellent food. Very pleasant check-in staff.
5 out of 5
by Donald

Nice and relaxing

Posted Jan 24, 2017 on Hotels
Reasonably close to all amenities. Hospital and esplanade. Walking distance to the city