Ratings based on 452 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Sydney
Great LocationPosted Aug 1, 2017
Pros: Location, location location, wonderful staff, sea views, close to resturants
Cons: Rooms and beds very clean and comfortable but needs a bit of refurbishment or rooms repainted
Location: Night Markets, Restaurants, Lagoon and Boardwalk, Casino, Regional Art Gallery, Cairns Central shopping center, rental car offices, small retailers.
This hotel is in a great location right on the Esplanade in Cairns. You have a few minutes walk and you are at the lagoon and plenty of places places to eat, a supermarket, casino, regional gallery and the ferry terminal. Need a coffee hit head to CRUZ coffee in Grafton street best coffee and service in town.
for Everyoneby A verified traveler from Houston
Nice hotel with great location.Posted Jun 8, 2017
Hotel staff very helpful. Great location near esplanade and shops. Would stay there again.
Comment from Hotel Management
Jun 19, 2017 by Valter, Hotel Management
Good Afternoon Nancy, Thank you so much for the great comment on our hotel and staff. We really appreciate it and would love to have you back again in the near future. Kind regards, Valter
Fun experience and nice semi hotelPosted May 5, 2017 on Hotels
We never saw anyone from management. Our only contact was by phone or notes but the stay was very pleasant. This is like an automated hotel. You have to find how to get in and out. No room cleaning, towels found at lonely reception, but safe place, great location, quite ample and clean. Would return gladly. And nice price. Just a weird experience. Thanks for it anyway. We had a great time.
Comment from Hotel Management
Jun 19, 2017
Good Afternoon Cecilia, Thank you very much for your comment on your stay with us. Our reception hours are from 8 am to 6 pm daily and cleaning, is usually done on guests who stays over 7 days, or upon request. We are not a 24 hours reception and if you go to our website, all this inside information is listed in there. I am just glad that you have enjoyed the location and our facilities as we are on of the most popular accommodation in town. Kind regards, Valter
for Everyoneby A verified traveler
Average roomsPosted May 1, 2017
We stayed in room 502. It is a small one bedroom apartment. Very basic. Weirdly has a spa bath in the kitchen. Best thing about this hotel is that it is in the best location. Directly above the cairns night markets and super close to all cafes and restaurants. I didn't like that the bedroom had no windows or view. Very small apartment.
The worst experience we have ever had!Posted Apr 19, 2017 on Hotels
This is a terrible experience. The front desk service is very limited (9am - 6pm) which is not clearly remarked on this site. When we get in the room, I sat on the sofa. After a few while, I found some frea bites on mah leg!!!!! Besides, the kettle and saucepan are burnt. At night I tried to use the hair dryer after bath. Unfortunately it is very old fashioned one so I called night operator for help. The operator asked me to call front desk for help the next day morning. It is unacceptable. Thus we booked another hotel and move out on the next day. We talked to the manager about it when we checked out. He talked to us in a very bad attitude. He just kept saying it is a self contained hotel. Anyway it is a hotel, it should be host
for Everyoneby A verified traveler from Brisbane
Location terrific, room lay out a bit weird.Posted Apr 18, 2017
Pros: Location and cleanliness
Cons: Bit hard to improve without major renovation.
Location: In the heart of most activities...location fantastic
Nothing to complain about except strange room layout.
Will definitely go backPosted Apr 18, 2017 on Hotels
Was a fantastic Easter break. Everything in walking distance. Beautiful views from patio.
for Everyoneby A verified traveler from Canada
Nice rooms, excellent location, very helpful staffPosted Apr 10, 2017
Pros: View, kitchen, balcony, location
Location: By Night Market, restaurants and marina. Perfect location.
Nice rooms, good location and front desk staff were very good. All around a good choice in Cairns
BreakFree was very goodPosted Apr 6, 2017 on Hotels
It was a perfect location and the unit was well designed and clean. Check-in was a bit of a pain as the reception had closed when we arrived at 6.00pm. It would have been handy to know.
Management does make a difference in experience.Posted Apr 5, 2017 on Hotels
Upon our late arrival we were given poor directions for entering. (The actual hotel is not on the Esplanade, that is used for marketing purposes.) The place reeked of old stir fry oil. It took a long time to locate the entrance around the seedy drunks and local bars. In the morning- The manager called to tell us we needed to "get out" of our room in 15 minutes although no mention was made in the email communications. When I attempted to communicate how the misunderstandings could have been easily alleviated he got rude and argumentative. Clearly this manager does not like his guests and is in the wrong business. Hospitality? Not. There are other Cairns choices but glad we skipped the Atlantic City flavor of this beach town for Port Douglas. Go where someone likes people.