Ratings based on 1,164 Verified Reviews

4.4 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to Marina

Posted Jan 14, 2018
Perfect location right on the marina and a quick walk to the main town area. Staff great and room was really clean and comfortable. Only downside was the pool and spa upstairs were cold.
Comment from Hotel Management
Jan 16, 2018 by Adriette, Hotel Management
Thank you for sharing your feedback. I am glad you enjoyed your stay. We hope to welcome you back soon, Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from SYDNEY

Excellent Accomadation better than 4.4 stars

Posted Jan 9, 2018
Pros: LOCATION
Cons: i couldnt find anything
Location: Read everything in my review above
Harbour Lights is one of the best accomadations we have ever stayed at. The location is perfect you have a choice of 5 or 6 top quality restaurants on the pier a 2 min walk to them and you can charge your meals and drinks to your room,which saves a lot of messing around with cards and cash.The hotel is also located 10 mins from the city centre for shopping or the night markets or even a variety of different restaurants.If you are doing any cruises or catching a boat to the reef or any of the islands all the boats leave from the pier where all the restaurants are located.The apartments are spacious and very comfortable and supply everything you need to make your stay comfortable.I highly recommend Harbour Lights and will definatly stay there again.It is also a part of the Accor Group.
Comment from Hotel Management
Jan 12, 2018 by Adriette, Hotel Management
Dear Wayne, Thank you for your great feedback. I will certainly pass it onto the team and we look forward to welcome you back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Within walking distance to everything

Posted Jan 5, 2018
Staff were very friendly and helpful with all queries and made the experience so much better. Definitely recommend the staff and experience at Harbour lights. It has been a while since I was able to relax, harbour lights was definitely a home away from home. The room we stayed in had great amenities and was well kept. The pool was always busy though with family groups.
Comment from Hotel Management
Jan 9, 2018 by Adriette, Hotel Management
Hi Jenny, Thank you for your feedback. I am glad you enjoyed your stay and I hope we can be your home away from home again in the near future. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Posted Oct 27, 2017
We had two separate reservations as we were going to the Great Barrier Reef overnight. The hotel was able to store our luggage which was a big relief. The hotel, being on the water front, was within walking distance of the boats going to the Reef. We loved having a safe for belongings, refrigerator. We never did figure out how to get the coffee pot open but did not ask for help!
Comment from Hotel Management
Oct 30, 2017 by Adriette, Hotel Management
Thank you Donna for the great feedback. We hope to welcome you back soon for your next trip. Kind Regards,
4 out of 5
Recommended
for Couples
by A verified traveler

Good Cairns stop-over

Posted Oct 22, 2017 on Wotif
Pros: Position! Close to everything without feeling cramped in by other buildings.
Cons: Room needed some basic maintenance - curtain hem, replacement light globe in bathroom etc. Small stuff but annoying.
Location: Close to the Esplanade with all its cafes and tour shops. Very close to boat terminal for those going taking reef trips.
Stayed at this hotel on a very short stop-over. Reception staff were friendly and welcoming. Would have been nice if they had offered to call us when our room was ready though. Studio room very small, with little room to move around once two people and their luggage had moved in. Room satisfactorily appointed with comfy KS bed, adequate cupboard space. Only one chair provided -but there was no room for it apart from under the desk anyway! Good range of cafes and restaurants in the building.
Comment from Hotel Management
Oct 30, 2017 by Adriette, Hotel Management
Thank you for sharing your experience. I will certainly address the curtain hem and lighting with the housekeeping and maintenance team, and I hope to welcome you back soon. Kind Regards,
2 out of 5
by A verified traveler from Brisbane, QLD

Not our best experience

Posted Oct 17, 2017 on Wotif
Pros: Position on Esplanade
Cons: Staff doing what they say they will do. More Reception staff - had to wait considerable time for service.
Location: Plenty of attractions and food and drink outlets nearby.
Left our luggage at 10.30am & told they would advise when room available. No call. At check in time (2.00pm), no room was ready, asked to wait. 20 mins later given room but door system does not work. Three fruitless trips to Reception with no success. Finally, a receptionist lets us in. Bathroom door wet and slip, almost falling. Two visits from Maintenance who can’t fix door mechanism. Room is on the 2nd floor with western sun shining directly in so necessary to draw curtains - defiantly not a very good room. Given another room on fifth floor with easterly aspect- much better and all goes OK from there.
Comment from Hotel Management
Oct 30, 2017 by Adriette, Hotel Management
Dear Jack, Thank you for your feedback and I am sorry to hear that your initial experience was not up to our usual standard. I will certainly follow up with the team to ensure that problems are resolved in a timely manner, and promises are kept. I am glad they were able to move you to another room, and you could enjoy your stay from there on. I hope you will give us another chance in the near future to better serve you, Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Perfect location to explore the Reef

Posted Oct 15, 2017
New, nice hotel with spacious apartments located in the very center of Cairns to explore the Great Barrier Reef - wharf is only 5min walking distance away. Hotel was clean and staff was friendly - would stay there again.
Comment from Hotel Management
Oct 18, 2017 by Adriette, Hotel Management
Dear Nick, Thank you for your great feedback. I am glad you enjoyed your stay and we look forward to welcome you back again. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and Comfortable

Posted Oct 13, 2017
The hotel was a pleasant place to stay. I stayed in one of the apartment style rooms, which are quite generous in size. The bed was very comfortable, however the couch in the living area was in poor shape, which left you looking for other options to view the TV. Overall the experience was a good one.
Comment from Hotel Management
Oct 16, 2017 by Adriette, Hotel Management
Thank you for sharing valuable feedback. I am glad you enjoyed your stay and we will certainly inspect the couch in the room you stayed to ensure it is replaced. We hope to see you again soon, Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in prime location

Posted Oct 13, 2017
Perfect location right next to fantastic restaurants and walking distance to trinity wharf. Can’t wait to stay here again
Comment from Hotel Management
Oct 16, 2017 by Adriette, Hotel Management
Thank you for your great feedback. We look forward to welcome you back. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from washington

Close to fleet terminal

Posted Oct 8, 2017
Great location close to fleet terminal. Ideal if booking a snorkeling tour in cairns. Nice lobby and staff was friendly and helpful. Standard room was very basic with minimal furnishings. Luggage racks for guests to use would have been nice. Sink too shallow to fit water pot under, so couldn't fill pot completely. Room was clean, but basic. Just a bed and 2 nightstands, and small desk with 1 chair. In room safe had issues and had to call staff to resolve. Staff was quick to respond and resolve. Overall, pleasant stay in great location, close to everything.
Comment from Hotel Management
Oct 9, 2017 by Adriette, Hotel Management
Dear Roadlesstravel, Thank you for your valuable feedback. We will certainly review your comments, and action the items accordingly. I hope to welcome you back soon, Kind Regards,