Ratings based on 1,147 Verified Reviews

4.4 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Perfect location to explore the Reef

Posted Oct 15, 2017
New, nice hotel with spacious apartments located in the very center of Cairns to explore the Great Barrier Reef - wharf is only 5min walking distance away. Hotel was clean and staff was friendly - would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and Comfortable

Posted Oct 13, 2017
The hotel was a pleasant place to stay. I stayed in one of the apartment style rooms, which are quite generous in size. The bed was very comfortable, however the couch in the living area was in poor shape, which left you looking for other options to view the TV. Overall the experience was a good one.
Comment from Hotel Management
Oct 16, 2017 by Adriette, Hotel Management
Thank you for sharing valuable feedback. I am glad you enjoyed your stay and we will certainly inspect the couch in the room you stayed to ensure it is replaced. We hope to see you again soon, Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in prime location

Posted Oct 13, 2017
Perfect location right next to fantastic restaurants and walking distance to trinity wharf. Can’t wait to stay here again
Comment from Hotel Management
Oct 16, 2017 by Adriette, Hotel Management
Thank you for your great feedback. We look forward to welcome you back. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from washington

Close to fleet terminal

Posted Oct 8, 2017
Great location close to fleet terminal. Ideal if booking a snorkeling tour in cairns. Nice lobby and staff was friendly and helpful. Standard room was very basic with minimal furnishings. Luggage racks for guests to use would have been nice. Sink too shallow to fit water pot under, so couldn't fill pot completely. Room was clean, but basic. Just a bed and 2 nightstands, and small desk with 1 chair. In room safe had issues and had to call staff to resolve. Staff was quick to respond and resolve. Overall, pleasant stay in great location, close to everything.
Comment from Hotel Management
Oct 9, 2017 by Adriette, Hotel Management
Dear Roadlesstravel, Thank you for your valuable feedback. We will certainly review your comments, and action the items accordingly. I hope to welcome you back soon, Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Tasmania

top position close to everything

Posted Aug 23, 2017
Pros: the pool and car parking
Cons: more maintanance in bathrooms
Location: shops, markets, resturants, just about everything
great room, friendly staff, good views, would highly recommend
Comment from Hotel Management
Aug 28, 2017 by Adriette, Hotel Management
Dear John, Thank you for sharing your experience and providing valuable feedback. I will certainly investigate the bathroom issues with the maintenance manager. We look forward to welcome you back again, Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great location.

Posted Aug 17, 2017
Great view and location. Convenient to all. Excellent restaurants just adjacent to hotel.
Comment from Hotel Management
Aug 22, 2017 by Adriette, Hotel Management
Dear Reg, Thank you for your great feedback. We look forward to welcome you back during your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Western Australia

Great Location - Excellent rooms

Posted Aug 9, 2017
Pros: The location and the upkeep of the rooms
Cons: Just need to keep an eye on the available parking as it appears that some "rogues" tend to use some of the hotel spaces.
Location: Restaurants and Reef cruise boats are within 200m
This hotel is in a great location with excellent rooms. We had a nice view of the water and were within 100m of a strip of good restaurants. You felt part of the action, but any noise/music etc always finished at a reasonable hour. Overall we were very impressed.
Comment from Hotel Management
Aug 14, 2017 by Adriette, Hotel Management
Dear Anne, Thank you for the great feedback. I am glad you enjoyed your stay. Thank you also for the note of the car parking, we will certainly keep an eye out. Look forward to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 8, 2017
Great sized rooms well located to pier and shops. All amenities in easy walking distance. Fantastic view from pool but at this time of year it could be heated !
Comment from Hotel Management
Aug 14, 2017 by Adriette, Hotel Management
Hi There, Thank you for taking the time to share your experience. I am glad you enjoyed your stay, and we look forward to welcome you back. Kind Regards, Adriette
4 out of 5
Recommended
for Everyone
by A verified traveler from Noosa Heads, Qld

Great location and facilities

Posted Aug 3, 2017
Pros: Location. Proximity to facilities and restaurants.
Cons: Guest parking facilities were good, though with private parking spread through the guest facilities, it added to the confusion.
Location: Ready access to the reef tours, restaurants, and supermarkets.
Enjoyed the stay and especially the proximity to facilities and restaurants.
Comment from Hotel Management
Aug 7, 2017 by Adriette, Hotel Management
Thank you Wayne, hope to see you back soon. Kind regards,
3 out of 5
by A verified traveler from Malabar

Great location, right at the board walk

Posted Jul 27, 2017
Room was disappointing for what we paid. It appeared to be a bedroom which could also be part of a suite with only tea & coffee facilities. Expected more for our money
Comment from Hotel Management
Jul 31, 2017 by Adriette, Hotel Management
Dear Denielle, Thank you for your feedback and I am sorry that the room did not meet your expectations. The standard rooms are basic hotel rooms with only tea and coffee making facilities. The one bedroom apartments are much larger with kitchen and lounge facilities. I hope you would give us another chance to better serve you in one of the apartments. Kind Regards,