Ratings based on 1,701 Verified Reviews

4.3 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Nice hotel , near beach and easy access to shops

Posted Dec 8, 2017
Had a great stay near the water, friendly staffs and good food.
2 out of 5
by A verified traveler from Gold Coast

Hilton Cairns disappointment

Posted Dec 4, 2017
Our stay at the Hilton Cairns was very disappointing. You would expect a certain level of hospitality whilst staying at the Hilton group which was not forthcoming. The location of the hotel was superb but not matched by old outdated facilities and ordinary service. Will not recommend nor stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Excellent location in the center of things Cairns

Posted Dec 3, 2017
Amazing views of the waters from room facing the harbour, within walking distance to ferry dock, night markets and wading pool The typical polished stylish Hilton atmosphere with superb service and good ambience Vibrant night life on the promenade below and just fun, fun and more fun
5 out of 5
Recommended
for Everyone
by A verified traveler from Taranaki NZ

Very central,close to most things.

Posted Dec 1, 2017
Pros: See above.
Location: Close to nice restaurants and casino.
Friendly staff, lovely facilities, Close to most things. Good value. Great pool.
Comment from Hotel Management
Dec 6, 2017 by Nikki, Hotel Management
Thank you for your feedback, we are glad you enjoyed your stay, we look forward to seeing you again.
2 out of 5
by A verified traveler

Close to the Marina

Posted Nov 29, 2017
Pros: Close to the Marina
Cons: amenities and facilities
Location: 7 minutes walk to everything
Rooms were a little old- no bins in the toilet, robes, coffee table on the balcony or a mini bar. Staff were super friendly and extremely helpful leaving a wonderful birthday surprise in the room.
Comment from Hotel Management
Dec 5, 2017 by Nikki, Hotel Management
Thank you for your feedback. I have forwarded your issues regarding the rooms to our operations team. We are glad to hear you had a wonderful experience with our staff, we look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great hotel

Posted Nov 19, 2017
when i'm going for holiday i always choose hilton hotel, great service, friendly staff, clean hotel, and its close for everything
Comment from Hotel Management
Dec 4, 2017 by Nikki, Hotel Management
Thank you for your feedback, we are glad you enjoyed your stay, we look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
Loved the open air floors and large open balconies.
Comment from Hotel Management
Dec 4, 2017 by Nikki, Hotel Management
Thank you for your feedback, we are glad you enjoyed your stay, we look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Amazing View

Posted Nov 11, 2017
My room was a coner suite at the end of the corridor which has two big windows and the view was just beautiful. I could see sunrise from the ocean. And the boarder walk is just out of the door so I could enjoyed morning and evening walking along the seaside. It is located perfectly.
Comment from Hotel Management
Nov 15, 2017 by Nikki, Hotel Management
Thank you for your feedback, we are glad you enjoyed your stay and look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel with large swimming pool right

Posted Nov 10, 2017
Pros: The large room with view, pool and location.
Location: Hotel located very close to restaurants, city centre and wharf where all boats leave from the islands.
Lovely hotel room with views over the water and right on The Esplanade, close to restaurants and city centre. Comfortable king bed, spa bath and great shower, room very clean. Large pool that gets sun in the morning. Nice buffet breakfast.
Comment from Hotel Management
Nov 17, 2017 by Nikki, Hotel Management
Thank you for your feed back, we are glad you enjoyed you stay, we look forward to seeing you again.
3 out of 5
by A verified traveler

A bit disappointed

Posted Oct 29, 2017
We had booked a night at the Hilton cairns to complete our holiday with a little luxury. We paid more then we generally would for the luxuary experience however the room was not what we expected and we did feel a little ripped off. The picture showed water views and a spa, we got a room facing the casino with no spa, a fridge that was difficult to keep closed, hairs in the bathroom and the top of the toilet (by the flush button) was not cleaned. The bed and the pool was nice however. The staff were pleasant and helpful. The hotel definitely needs so maintenance and their cleanliness needs to improve to class as a 5 star hotel. Also please don't mislead people with pictures of a room they will not get.
Comment from Hotel Management
Nov 15, 2017 by Nikki, Hotel Management
Thank you for your feedback, I am sorry we didn't live up you your expectation, we hope you will give us another chance in the future to make it right.