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Pullman Reef Hotel Casino

Photo gallery for Pullman Reef Hotel Casino

Outdoor pool
Outdoor pool
Outdoor pool
View from room

Overview of Pullman Reef Hotel Casino

UNESCO Sustainable Travel Pledge

Pullman Reef Hotel Casino

5.0 star property

4.7/5 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
35-41 Wharf Street, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Esplanade2 min walk
  • Popular LocationReef Hotel Casino3 min walk
  • Popular LocationReef Fleet Terminal4 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)8 min drive

Room options

About this area


Pullman Reef Hotel Casino is located in Cairns Central Business District, a neighborhood in Cairns, and is in the entertainment district and on the waterfront. Reef Fleet Terminal and ZOO To You HQ Wildlife Discovery Centre are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cairns Central Shopping Centre and Cairns Night Markets. Traveling with kids? Consider Great Barrier Reef and Cairns Zoom and Wildlife Dome. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.

What's nearby

  • Cairns Esplanade - 2 min walk
  • Reef Hotel Casino - 3 min walk
  • Cairns Zoom and Wildlife Dome - 3 min walk
  • Reef Fleet Terminal - 4 min walk
  • Reef Teach - 7 min walk

Getting around

  • Cairns Station - 16 min walk
  • Cairns Intl. Airport (CNS) - 8 min drive


  • Vivaldis Restaurant - 3 min walk
  • Boatshed - 4 min walk
  • Coast Roast Cafe - 4 min walk
  • Ganbaranba - 4 min walk
  • Dolce & Caffe - 5 min walk

About this property

Pullman Reef Hotel Casino

5-star luxury hotel located in Cairns Central Business District
At Pullman Reef Hotel Casino, you can look forward to a casino, a roundtrip airport shuttle, and a rooftop terrace. For those looking to try their luck, this hotel boasts a casino VIP room, 38 casino gaming tables, and 455 slot machines. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature fusion cuisine and more. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Express check-out, wedding services, and a 24-hour front desk
  • A TV in the lobby, a gift shop, and an elevator
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 127 rooms feature comforts such as jetted bathtubs and pillow menus, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with jetted tubs and designer toiletries
  • 42-inch LCD TVs with premium channels
  • Balconies, electric kettles, and ceiling fans

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


Chinese (Mandarin), Dutch, English, Filipino, French, German, Japanese, Korean, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 12.00 per night)
  • Valet parking on site (AUD 20.00 per night; includes in/out privileges)
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends: AUD 39 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Tamarind
  • Flinders Bar and Grill

Things to do

  • Evening entertainment
  • Fitness center
  • Outdoor pool
  • Ropes course
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)


  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4080 square feet of space)
  • Meeting rooms


  • Garden
  • Rooftop terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk


  • 38 casino gaming tables
  • 455 casino slot machines
  • Casino (26566 square feet of space)
  • Casino VIP room
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)


  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels


  • 42-inch LCD TV
  • Digital channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

Outdoor space

  • Balcony


  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 2 PM - midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18


Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 74.0 per night
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: AUD 39 per person (approximately)
  • Self parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 74.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.3

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Pullman Casino Hotel
Pullman Casino Reef Hotel
Pullman Hotel Casino
Pullman Reef
Pullman Reef Casino
Pullman Reef Casino Cairns
Pullman Reef Casino Hotel
Pullman Reef Hotel
Pullman Reef Hotel Casino
Pullman Reef Hotel Casino Cairns
Accor Reef Hotel
Cairns Sofitel
Pullman Reef Hotel Cairns
Sofitel Cairns
Pullman Reef Casino Cairns
Pullman Reef Hotel Casino Hotel
Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino Hotel Cairns

Frequently asked questions

Does Pullman Reef Hotel Casino have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Pullman Reef Hotel Casino?

As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Pullman Reef Hotel Casino on Dec 4, 2022 start from $166.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pullman Reef Hotel Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Pullman Reef Hotel Casino?

Self parking is available for AUD 12.00 per night. Valet parking is available for AUD 20.00 per night.

What time is check-in at Pullman Reef Hotel Casino?

Check-in is from 2 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Pullman Reef Hotel Casino?

Check-out is at 11 AM.

Does Pullman Reef Hotel Casino provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pullman Reef Hotel Casino located?

This family-friendly Cairns hotel is located on the waterfront, steps from Great Barrier Reef, Cairns Esplanade, and Cairns Zoom and Wildlife Dome. Reef Hotel Casino and Reef Fleet Terminal are also within 5 minutes. Cairns Station is 16 minutes by foot.

Overall score and ratings



Rating 5 - Excellent. 731 out of 1000 reviews" "
" "5 - Excellent 73%
Rating 4 - Good. 225 out of 1000 reviews" "
" "4 - Good 23%
Rating 3 - Okay. 28 out of 1000 reviews" "
" "3 - Okay 3%
Rating 2 - Poor. 11 out of 1000 reviews" "
" "2 - Poor 1%
Rating 1 - Terrible. 5 out of 1000 reviews" "
" "1 - Terrible 1%




Staff & service




Property conditions & facilities



5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent. The overall look and feel of the hotel is very good as well.
Stayed 3 nights in Nov 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in service. Beautiful room with a great view and very comfortable bed. Very handy walking distance to key Cairns city attractions and the marina. Loved the live music in the evenings. We’d stay here again
Stayed 3 nights in Nov 2022

3/5 Okay

Disliked: Property conditions & facilities
I found the servIng staff ok even though an order was missed and I thank the duty manager for the complimentary breakfast I found the hotel had lost the usual flare and did not live up to 5 star rating I had been coming to the hotel for sometime and noticed the gradual change down
Stayed 6 nights in Sep 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! Very helpful and highly organised. Nothing was too much trouble ! Really enjoyed the pool, sauna and spa.
Stayed 4 nights in Aug 2022

5/5 Excellent

Ian, Preston
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality accommodation and convenient location. Fantastic service and attention to detail. recommended
Stayed 2 nights in Aug 2022

4/5 Good

Maria, Surfers Paradise
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and near all amenities.
Stayed 4 nights in Aug 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

5/5 Excellent

Stayed 2 nights in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a great room with an upgrade and views over the water. Excellent location close to the marina with loads of really restaurants close by.
Stayed 4 nights in Jul 2022