Ratings based on 731 Verified Reviews

3.6 out of 5
61% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Convenient and walking to the city and wharf

Posted Oct 6, 2017
The room was clean and simple. The location is perfect. Quick check in.
2 out of 5
by A verified traveler from australia

no good inside the room, staff are already OLD

Posted Oct 3, 2017
no good,old looks inside the room old style as well
3 out of 5
by A verified traveler from Traralgon

Could be better!

Posted Sep 30, 2017
The staff need to work on their customer service. Kept us waiting at check in. We have been travelling for 10 hours and a quick check in would have been great. The guy on night shift was a bit odd when we checked out at 5am, not friendly at all. The bathrooms are really outdated and there was a lot of mould inside the shower. The bed was comfy. I will be looking for a nicer hotel next time I stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, walking distrance

Posted Aug 27, 2017
Walking distance to the main part of the esplanade where the lagoon is. Shops & grocery & restaurants close by. Staff are friendly & hotel is clean, spacious & comfortable
Comment from Hotel Management
Sep 15, 2017 by Lenore, Hotel Management
Our staff will very much appreciate your comments and we look forward to welcoming you again in the future
3 out of 5
by A verified traveler from Melb

Good location.

Posted Jul 21, 2017
Had to ask for wine glasses which were dirty. Staff were lovely however. A tired hotel in need of facelift.
Comment from Hotel Management
Aug 8, 2017 by Lenore - Front Office Manager, Hotel Management
Thank you for your comments. The staff will enjoy the positive feedback (especially when we are teaching them how to clean a wine glass with a smile). Thanks for bringing this to our attention
5 out of 5
Recommended
for Everyone
by A verified traveler from Darwin

Very central

Posted Jul 19, 2017 on Wotif
Lovely clean modern hotel situated in the centre of Cairns close to shops, restaurants and the beautiful Cairns Esplanade. Staff were great and offered advice. Nothing was a problem. Will be back for sure.
Comment from Hotel Management
Aug 8, 2017 by Lenore - Front Office Manager, Hotel Management
The staff do really try and go the extra mile and thank you for acknowledging this. Hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beds are comfy needs a revamp

Posted Jul 18, 2017 on Wotif
Pros: The beds are brilliant and the bedding perfect. Staff were mostly friendly and helpful but looked rushed.
Cons: This is a good hotel it just needs some attention to detail where it has become warn.
Location: Cairns is brilliant. Hotel is close to shops, the waterfront and my favorite cafe, Pantry 15, is next door.
Beds are great. After staying at a much higher quality hotel for the week I slept better in these beds Decor is a bit shabby and the bathrooms in particular need some attention - Random screws in the wall, unpatched holes where things had been moved, chipped paint and grey puff filler used to patch holes in the bath. I could have stayed at the Best Western for cheaper and the quality would have been the same. Air con was also very loud.
Comment from Hotel Management
Sep 15, 2017 by Lenore, Hotel Management
So glad to hear you enjoyed our fabulous Rydges Dream bed and that the staff look after you. We also appreciate your other comments and will continue to work on these. Hope to see you again.
2 out of 5
by A verified traveler

very overpriced as it is dated and falling apart,

Posted Jul 18, 2017 on Wotif
Pros: location
Cons: too much to mention, full refit
restaurant closed Monday and Tuesday, overpriced microwave room service. charged someone else expenses to my room. would not stay again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Average hotel with good service

Posted Jul 16, 2017 on Wotif
Location: Location good
I found the Hotel reception staff very nice and friendly. Also the staff in the breakfast area were very lovely and helpful. The room was ok but felt a little damp. Also the toilet sistern dripped and bubbled away all night. It was an ok experience
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017 on Orbitz
Very friendly staff. Close to shopping and restaurants