Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Shangri-La The Marina, Cairns

5 out of 5
Shangri-La The Marina, Cairns
Pierpoint Road, Cairns, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1014 reviews" "
Rating 8 - Good. 248 out of 1014 reviews" "
Rating 6 - Okay. 90 out of 1014 reviews" "
Rating 4 - Poor. 39 out of 1014 reviews" "
Rating 2 - Terrible. 17 out of 1014 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in my opinion in the best location of all Hotels in Cairns. So conveniently close to all of the best things to do and places to eat in Cairns. Room was so spacious and well maintained and the staff were excellent. Special mention to Cleaner Joanne and front reception Aldi for going the extra mile and making us feel so welcome and looked after. Will only stay at this hotel any time I come to Cairns no doubt. Thankyou Shangri-La Cairns we loved our stay.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kathleen, The Woodlands

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was incredible, room very clean and updated. Very walkable
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
There wasn’t anything I didn’t like! Convenient to the pier where the Barrier Reef cruises left(maybe 75yards) and tons of eating places within easy walking distance. Highly recommend!
Stayed 4 nights in Mar 2024

10/10 Excellent

Peter, Montreal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Queensland area.
Stayed 1 night in Mar 2024

6/10 Okay

Mike

Traveled with partner
Liked: Staff & service
Property is looking a little rough round the edges through out the hotel. Pool is looking tired and needs renovation as did the room we stayed in.
Stayed 6 nights in Mar 2024

10/10 Excellent

Nicole Brown-

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property itself is a little tired but still really lovely. Super clean and staff who go above and beyond. Def go back!
Stayed 8 nights in Feb 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was the ideal property for access to the marina for boat cruises. Very nice place and priced right for the luxury suite that we had.

8/10 Good

Ernest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Convenient for cruising and excursions.
Stayed 3 nights in Mar 2024

4/10 Poor

Courtney

Stayed 2 nights in Mar 2024

10/10 Excellent

Jodie

Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a year place to stay on the Maria in Cairrns, you can't go wrong here.
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. Excellent staff and amenities. The concierge was very helpful scheduling day trips.
Stayed 4 nights in Jan 2024

10/10 Excellent

joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the pier were all the Great Barrier Reef tours leave
Stayed 6 nights in Feb 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again! Loved this property
Stayed 3 nights in Feb 2024

8/10 Good

Sima

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Excellent area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Feb 2024

10/10 Excellent

Sylvie, Anjou

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel inCairns
Stayed 4 nights in Feb 2024

8/10 Good

Kim Te

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Nancy

Liked: Staff & service
Disliked: Property conditions & facilities
Great location and very quiet. Room furnitures and decor is a bit old and need upgrades
Stayed 4 nights in Jan 2024

10/10 Excellent

Seonag

Stayed 1 night in Jan 2024

4/10 Poor

THOMAS

Traveled with family
Disliked: Amenities
Dirty and old
Stayed 3 nights in Jan 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stuff
Stayed 2 nights in Jan 2024

10/10 Excellent

Simone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 4 nights in Jan 2024

8/10 Good

Nayna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Helpful staff but property can do with a bit of an upgrade and tidy up the bathrooms and room door handles which was a bit hard to open. Lifts should have air freshener!
Stayed 4 nights in Jan 2024

6/10 Okay

Brittany

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and convenient location. Would be good to have options for a small breakfast, don’t need a full buffet, just a croissant.
Stayed 1 night in Jan 2024

10/10 Excellent

Valentina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Jan 2024

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the Shangri-La is right next to the pier where the Great Barrier Reef tours depart. Our room was large with a great view of the harbor and Esplanade. The staff was very helpful and the breakfast was very good. Complete amenities.
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea, Reservoir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

John Derek

Stayed 5 nights in Dec 2023

10/10 Excellent

Jing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, with a few minutes walking to the marina, many restaurants, and shops. The room is spacious, clean, and quiet. The pool is large and beautiful filled with warm water. They provide very affordable valet laundry service.
Stayed 3 nights in Dec 2023

10/10 Excellent

KAIYI

Stayed 4 nights in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Jennifer

Stayed 7 nights in Dec 2023

4/10 Poor

Cara

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Mary, Corte Madera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Sudha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice centrally located hotel for tourists. Next to reef terminal and restaurants
Stayed 4 nights in Dec 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing few days at the Shangri-La
Fantastic hotel, great location. Rooms are really well laid out with hard flooring, balcony - very spacious feeling for the size. Air conditioning worked really well. Have been to Cairns 3 times and this was the 1st stay at the Shangri La but we are already planning our next trip and would stay here again. Pool was great and the pool bar had a great menu with friendly staff and very well priced. Lots of great restaurants nearby as well and the Backyard restaurant as part of the hotel was a great spot.
Stayed 3 nights in Dec 2023

8/10 Good

jarryd

Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

We cancelled our trip to Cairns due to Cyclone Jasper, giving this property 8 days notice. Having transferred all our other flight and accomodation bookings to April, we requested the same from the Shangri-La The Marina. This request was rejected! Did they expect us to travel to Cairns during a cyclone and flooding? We will never consider this property group again.
Stayed 1 night in Dec 2023

4/10 Poor

Paul Glen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff response to cyclone jasper
Stayed 2 nights in Dec 2023

4/10 Poor

Karen

Stayed 5 nights in Dec 2023

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfectly situated with good underground parking. The pool area and drinks/snacks bar was satisfactory. Unfortunately there was no evening restaurant, but plenty clise by.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jarrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Having stayed at other Shangri-la properties, I was expecting the same high level of facilities, but on this occasion, it fell short. The property is dated and could do with a revamp. One of the pool lounges did not have sufficient padding on the lounge and when sitting on it, you sat straight on the framework. This was brought to attention of staff, but was left there for days and not removed. On checkout, I was over charged on the invoice and had to bring the overcharged items (doubled up on parking $120 and 1 day charged for an extra breakfast $30). This was rectified but this type of error should not happen for a hotel of supposedly high rating.
Stayed 7 nights in Dec 2023