Ratings based on 361 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Central, convenient but nothing special

Posted Apr 13, 2017
Pros: Location
Cons: The decor is dated
Central, convenient but nothing special and VERY EXPENSIVE for what it is... I was told it was one the best in Cairo, and it is just OK. Certainly not the 5 stars it is supposed to be.
5 out of 5
Recommended
for Everyone
by A verified traveler from cairo egypt

The service was the best I have seen in my travels

Posted Mar 7, 2017
The service was genuine, friendly, very competent; every interaction was as good as I have seen anywhere in terms of the enthusiasm everyone has for their respective jobs. I was thrilled to stay there and will look to other Marriots more often as a result, thank you, Nick Gudewill
Comment from Hotel Management
Mar 8, 2017 by Mosaad Hussein, Hotel Management
Thank you for your valuable feedback
3 out of 5
Recommended
for Everyone
by A verified traveler from istanbul

Location is good but facilities/ staff not

Posted Mar 2, 2017
When i made reservation through expedia there is always misinformation and want to get extra breakfast fee even you have confirmation.. garden restaurant's dishes are not testy just eat salad or sandwich.. rooms are getting alder also
Comment from Hotel Management
Mar 5, 2017 by Mosaad Hussein, Hotel Management
Thank you for your feedback
2 out of 5
by A verified traveler from saudi arabia

i changed the room 4 times because of unsatisfacti

Posted Mar 2, 2017
one morning i wake up feeling suffocation of killing smell that i can't breath. I found out that they are painting the room next to me with strong painting. as i know they should clear rooms if they want to paint or at least inform residence . they changed my room and upgrade to sweet and only gave me 50 percent off for that night
Comment from Hotel Management
Mar 6, 2017 by Mosaad Hussein, Hotel Management
Dear valued guest, We are sorry for the challenges you encountered, we shared your valuable feedback with our hotel management. Best Regar
3 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great location, walking distance

Posted Mar 1, 2017
Great hotel, excellent staff, room is old and room A/C filter was dirty and the bed was covered in black dust from AC filter being dirty, fridge did not work, other than that great hotel and great food and a lot to do, pool was being remodeled so no pool,
Comment from Hotel Management
Mar 6, 2017 by Mosaad Hussein, Hotel Management
Dear valuable guest, Thank you for sharing your valuable with us. we are happy that you enjoyed your stay with us and liked our hotel location. swimming pool will be ready by end of end of June. looking forward to welcoming you back. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from kuwait

In town and convient

Posted Mar 1, 2017
Room was rarely cleaned , not enough hot water to shower and the concierge service , though plenty of staff, was not only useless in giving directions, they just didn't care...I had to resort to google map . However the breakfast was fantastic and a sandwich lunch on the patio was good and service was prompt ..
Comment from Hotel Management
Mar 6, 2017 by Mosaad Hussein, Hotel Management
Dear valued guest, Thank you for sharing your valuable feedback. we shared your comments with our hotel management for actions. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel at the heart of Zamalik.

Posted Feb 19, 2017
I stay here whenever I am in Cairo. It is near excellent restaurants, shops and sites. The hotel itself is immaculate and the staff attentive without being pushy. I recommend this to any of my friends who come to Cairo.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Pros: historic part , old architecture, nice paintings, close to Zamalek.
Cons: cleanliness , should improve
room service , they never clean bathrooms, left old used towels. We had to ask for bath robes ,complimentary water... and asked to clean the bathroom the next day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel amazing staff

Posted Jan 23, 2017
Finally I had an amazing experience in Cairo! Amazing service and lovely atmosphere.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
There's some repairing place they still working !! Resption only 2 person always crowding ! But the hotel is quite ! Clean and big and perfect design
Comment from Hotel Management
Jan 22, 2017 by Mosaad Hussein, Hotel Management
Dear valued guest, Thank you for your valuable feedback, we look forward to welcoming you back again soon. Best Regards Mosaad Hussein Senior E-Commerce Manager