Exterior

Reviews of Cairo Pyramids Hotel

5 out of 5
Cairo Pyramids Hotel
Alexandria Road, Giza

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 279 reviews" "
Rating 8 - Good. 102 out of 279 reviews" "
Rating 6 - Okay. 61 out of 279 reviews" "
Rating 4 - Poor. 24 out of 279 reviews" "
Rating 2 - Terrible. 26 out of 279 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The internet was poor and the staff was somewhat ambivalent about the on going problem.
Stayed 1 night in Nov 2023
Response from Shereen Anis on Nov 27, 2023
Dear Janice, We would like to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share your comments. We highly appreciate your concern and we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect. So please accept our sincere apology for the inconvenient caused during your stay and note that all your comments discussed with the concerned departments for action. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable. Yours Sincerely, Hotel Management Team

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Breakfast, large suite but the suite needs updating.
Stayed 1 night in Oct 2023
Response from Shereen Anis on Nov 4, 2023
Dear Patricia,Let me seize this opportunity to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share with us your wonderful feedback. Rest assured that your comments concerning the suite updating shared with our management team for improvement. I do hope to have the opportunity once again to serve you in the very near future at our hotel. Yours Sincerely, Hotel Management Team

8/10 Good

Kenneth, Lower Hutt

Liked: Staff & service
The hotel is a bit out of the way from everything except Giza and the Pyramids
Stayed 5 nights in Jul 2023
Response from Shereen Anis on Aug 6, 2023
Dear Kenneth, Let me seize this opportunity to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share with us your feedback. I do hope to have the opportunity once again to serve you in the very near future at our hotel. Yours Sincerely, Hotel Management Team

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value. good location
Stayed 1 night in Nov 2022

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly acceptable value for money
Perfectly good value for money. You have to sort of put aside the "5 star" label and just consider what you get for the price charged, which was very acceptable. Room was pretty comfy although a bit tired. The garden layout was attractive, the pool good. I'd question including apic with a view of the pyramids because you don't actually get that in this hotel. The area is midst a load of work aroudn the new museum, so chaos. Might be much better when all thats completed. but it is very close to the sites (not that walking around is easy or recommended!). Staff were helpful and friendly if not terribly proactive. Breakfast was OK with a good range of choice. My only niggle with the hotel is they charge 5* prices for drinks and food but bottom line its not really a 5* experience. but for the money, i'd go back. By the way book dinner overlooking the lights and music show by the Sphinx - at sunset. very cool.
Stayed 3 nights in May 2022

6/10 Okay

John

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Loved all the small little gardens. Could have used more signsto direct you to the buildings where your room us at.
Stayed 14 nights in Sep 2021
Response from inas sultan on Oct 5, 2021
Dear John We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rare find
This far best hotel I've stayed at in Egypt. Not far from Giza Pyramids. What was most surprising, is that when I requested a taxi to the pyramids, the reception didn't call some over priced service that's soul mission is to over charge me just because I'm a tourist! That is a rare quality here, and tells me that the staff are actually looking out for their customers! There is also a restaurant in the back (has a pizza oven you can watch) that serves great food, wish I could find food like that everywhere I go. You won't regret your stay here. Also, taxi's are right outside, so easy means for transportation to anywhere.
Stayed 3 nights in Nov 2019

10/10 Excellent

Mrnewfitted, Long Beach, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was food on site and you didn’t have to find a place to eat. Also the pool was very big.
Stayed 4 nights in Oct 2019
Response from Inas Sultan on Oct 29, 2019
Dear Mewfitted We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room description clearly indicated the room would have a balcony, mini bar, and etc. The first room assigned didn’t even have any bath robe, slippers, or working WiFi. The 2nd room’s WiFi was better but it didn’t have a balcony. It had a small lanai with two chairs. Also, the facility is supposed to have Multiple restaurants, but it was barricade and couldn’t access to some restaurants and their bigger pool. Steingenburger hotel appears to have bought Cairo PyramidS Hotel and the booking made with classic rooms was placed in a bad side of the hotel without accessing the whole hotel amenities.
Stayed 2 nights in Aug 2019
Response from Inas Sultan on Aug 24, 2019
Dear Guest we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services. Kindly note that we are in process to plan the renovation of the hotel to to meet expectations to our valuable guest such as yourself We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Negative first, because I would have given a 5star rating if this didn’t happen. Before going to Egypt we read all about the Locals swindling tourists and decided to play it safe and speak to the sky taxi/tour service on offer by the hotel. This was a mistake. The man at the desk spoke all about how he wanted to offer us the best service lie lie lie. He offered a driver who could take us to the pyramids for $13 US. We thought that was a good deal and expected to simply pay entrance fees and a fee to ride a camel if we so desired. We were told that our driver would stay with us all day, but he ended up taking us to some terrible backstreets to meet with some man we weren’t told about, who offered us a horse and carriage ride to the pyramids. We told the driver we didn’t want this, but the man became angry, making it seem like we didn’t have a choice. Being jet lagged and in a very dodgy looking area we really didn’t feel we had a choice. He offered a price of 900 Pounds each and no possibility to barter and we were sent on our way. Our driver was very unhelpful. To make matters worse, the carriage driver stopped us after the pyramids tour asking us for money and refusing to take us back to our driver without a tip. If you want to see the pyramids take an Uber and pay the entrance fee and then choose for yourself whether you want a carriage or camel. That is our advice. Remainder of the staff were friendly and helpful. Hotel was dated but clean. Overall good value for money.
Stayed 5 nights in Jul 2019
Response from Inas Sultan on Jul 29, 2019
Dear Our Beloved Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Sorry if you fill short in some service aspects specially the limousine service , the subject is under investigation, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Inas Sultan on Jul 29, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Inas Sultan on Jun 26, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Excellent

Verified traveler

Stayed 13 nights in Jun 2019
Response from Inas Sultan on Jun 26, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Good

VIktor, Aliso Viejo, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really helpful and attentive to the needs of the guests. It is good to be so close to the pyramids.
Stayed 3 nights in May 2019
Response from Inas Sultan on May 7, 2019
Dear Vlktor We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
This property looks nothing like the website, it is completely outdated. The staff are very slow at getting things done: requested iron three times, requested laundry twice. The best part about this hotel is the breakfast, that was the only thing satisfying about this place. Very disappointed.
Stayed 3 nights in May 2019
Response from Inas Sultan on May 6, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition and maintenance , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Inas Sultan on May 2, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, Sorry if we fill short in some service aspects , we promise to take the necessary action to improve. We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Too hot to sleep and too noisy to sleep. No one he
The air conditioning in the main made a very loud rattle when on. It worked to provide some cooling. The air conditioning in the bedroom did NOT work. I could NOT SLEEP IN THE BEDROOM. IT WAS TOO HOT! I reported these problems but no one came to fix. Bathroom had mold growing on outside of tub and vents were very dusty. I had to sleep on cot in main room where the air conditioner there was very noisy. I reported this and I was told the room was old. So I paid for a hotel in which to sleep and could not sleep on the bed. I paid for three miserable nights. And when I asked to change my room no one could help!!
Stayed 3 nights in Apr 2019
Response from Inas Sultan on May 2, 2019
Dear William We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition and maintenance ( A/C) , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful setting - you can see the Pyramids if you stand at specific spots - like by the pools! The garden areas are well cared for and very pretty. Having the other 'sister' hotel is great - a newer pool and facility, is a nice balance to the older Cairo Pyramids. The concierge was not much help - and while he offered to setup a day trip (and he did)- he was always pushing for 'more-more-more' add-ons, bumping up the cost. He did not listen to what we wanted - when we finally got a 'taxi' to where we wanted to go (the Pyramids) - we were derailed with side stops that we didn't ask for - - meaning, he had 'connections' with those people to get kick-backs on what we might spend. One stop was a dirty back alley where they put on very heavy pressure to take a 'tour' on a horse and buggy to the pyramids area - it was an uncomfortable - and frankly - dangerous - situation. We refused, but it was brutal. So - we went to a different hotel after that to use their concierge! (who was great).
Stayed 7 nights in Apr 2019
Response from Inas Sultan on May 6, 2019
Dear Guest Let me thank you very much for mapping up the our Hotel to be your venue of accommodation during your stay in Cairo. Let me first thank you very much for bringing your unsatisfactory experience over to my attention, such feedback is always beneficial from our valued guests to improve our services. Please accept our sincere apologies for what all you encountered during your stay with us. We have taken our necessary action for avoiding such occurrences in the future.. Hoping that there is no negative impact is left from your last experience and looking forward welcoming you back soon. With all my Personal Regards, Inas Sultan Quality Control Manager

8/10 Good

John

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor service.
Service at the restaurant, especially during breakfast is non-existent. Large number of occupants and 1 waiter. Obviously he feels he is doing you a favor if he is servicing anything or bringing tea to your table.
Stayed 2 nights in Apr 2019
Response from Inas Sultan on Apr 30, 2019
Dear John We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the Breakfast services and unfriendly attitude , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

8/10 Good

Tim, Southampton, GB

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were absolutely fantastic, so friendly and engaging, they all made our stay really enjoyable. Location of the hotel is great, right next to pryamids and close to the sphinx. Pool is great, still a little chilly in april, but not so much that you cant enjoy it. Food and drink is a good standard, great value for money, no need to all inc as its very flexible, which really added to our week. My only criticisms would be to have basic amenities shop with priced goods, rather than that being a bartering session. It would also be nice to have tea and coffee making facilities in the room, but not essential as the room service is open 24hours and is reasonably priced. Overall we had a great holiday, thank you so much. To the staff , thank you for being so nice, and we hope to see you again.
Stayed 5 nights in Apr 2019
Response from Inas Sultan on Apr 16, 2019
Dear Tim We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the Convenience and locality of the hotel.
Stayed 2 nights in Mar 2019
Response from Inas Sultan on Apr 16, 2019
Dear Guest We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaner and more beautiful than expected. No complaints at all!
Stayed 2 nights in Apr 2019
Response from Inas Sultan on Apr 8, 2019
Dear our beloved Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Bedside lights didn’t work. This was reported on the 2nd day but no one came to fix. A service charge of 12 percent on drinks ordered at the bar. Shower didn’t work. No do not disturb signs and maid entered room without knocking. Room shabby. Wine £27 per bottle. Dining room was freezing as air con on so high. Printer didn’t work so had to have written receipt on check out. Stale croissants at breakfast. The only reason I can think of that this hotel is five star is that it does have a good gym.
Stayed 7 nights in Mar 2019
Response from Inas Sultan on Apr 30, 2019
Dear Our Beloved Guest Let me thank you very much for mapping up the Cairo Pyramids Hotel to be your venue of accommodation during your stay in Cairo. Let me first thank you very much for bringing your unsatisfactory experience over to my attention, such feedback is always beneficial from our valued guests to improve our services. Please accept our sincere apologies for the several incidents you encountered during your stay with us . We have will take our necessary action for avoiding such occurrences in the future.. Hoping that there is no negative impact is left from your last experience and looking forward welcoming you back soon. With all my Personal Regards, Inas Sultan Quality control Manager

6/10 Okay

Corina, Miami

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not what was expected looking at the pictures
In the same location they have the new and the old hotel. The photos you see in the web site are only of the new part but... when you get there if you book it from hotels.com the room you get is the old dusty ones also called bungalows. Very disapointing
Stayed 2 nights in Mar 2019
Response from Inas Sultan on May 3, 2019
Dear Corina Thank you for excusing us for the inconveniences that you have had encountered during your stay due to business situation. Therefore, I would like to thank you for giving us another chance to extend you our true excellence in hospitality hopping that the above can meet your satisfaction. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Best Regards Inas Sultan Quality Manager

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019
Response from Inas Sultan on Apr 1, 2019
Dear Guest Thank you for your good rating Hope you enjoyed your stay with us We look forward to host you again Thanks

8/10 Good

Charleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful bungalows
Great location for the pyramids but you are isolated. No areas to walk, shop or sightsee around Hotel. View of New Museum was great. We stayed in the Bungalows first, charming then the new part, very classy. Stay is wonderful, great food
Stayed 3 nights in Mar 2019
Response from Inas Sultan on Mar 27, 2019
Dear Charleen We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
All rooms are on the ground floor in bungalows and have their own patio area. The rooms are spacious and functional. There are no tea/coffee making in the rooms. There was no hotel information in the rooms and when we asked about the restaurants we were only told their opening times. The rooftop is CLOSED and has been for 3 years. This was one reason we chose this hotel. There are 2 polls, but no one told us where the second was. We did find it by accident on our last day. The staff although outwardly friendly, like to engage in other conversations with ither people while they delay answering your questions. I don't think we'll be using this hotel again.
Stayed 5 nights in Mar 2019
Response from Inas Sultan on Mar 31, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. Regarding the rooftop issue , it has been removed from our profile since it was closed and i checked the hotel profile today again but i was not their. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I liked the newer hotel rooms! Very nicely appointed and comfortable! The buffet was wonderful!
Stayed 1 night in Feb 2019
Response from Inas Sultan on Mar 13, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Good

Ruth

Liked: Cleanliness, staff & service, room comfort
A little dated but comfortable.
We had a very comfortable family stay at the Cairo Pyramids hotel. We stayed in one of the bungalow rooms which was ideal since our grandchildren ages 5 and 8 were with us. They were able to play outside on the lawn right outside our room safely. They even met other children and had fun in the pool. Though the rooms are somewhat dated, we didn’t spend that much time indoors so it didn’t bother us. The bed was very comfortable and the bathroom large enough. Again, it could use updating but was okay for our needs. The hotel has a lovely lobby and dining area where an excellent breakfast and dinner buffet is served. WiFi is spooky at best like most places in the area. Buy a SIM card at the airport and you’ll be fine.
Stayed 5 nights in Mar 2019
Response from Inas Sultan on Mar 13, 2019
Dear Ruth We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Good

Verified traveler

Good service and food . Clean. Well located to pyramids
Stayed 1 night in Feb 2019
Response from Inas Sultan on Apr 30, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Inas Sultan on Feb 3, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

8/10 Good

Alina, London, GB

Liked: Cleanliness, room comfort
The hotel is still under constriction in the pool area, however the view over pyramids is stunning and possible to take a nice photos from there. I was traveling solo and 1st the reception worker has offered me the family room in the old part of the hotel where was 3 painters painting with fresh paint. He was trying to help me to bring my suitcase up to the room and have got himself dirty with paint. Then it was obvious I need another room and he brought me to the new building on the top floor with view over pool and museum which is also under construction. However I have tipped him for the effort, but it seems not enough for him. However everyone in Egypt is aiming for tips on every step. The room was amazing all brand new. I paid for the quality room with view initially and could of avoided the situation in the old block :( The food for the breakfast is good. The Italian restaurant is good as well, eatable. Overall experience is good.
Stayed 2 nights in Jan 2019
Response from Inas Sultan on Jan 12, 2019
Dear Alina We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. Sorry if we fell short is some aspects specially some construction issues but we promise to avoid if we had such issues not to bother our valuable guest such your good-self. We are delighted to read that the accommodations in the new renovated rooms and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
They seemed surprised when we turned up and told us the hotel was full although we hardly saw any people there at any time. Check in took a while so we left them to it whilst we went out. When we returned we were placed in rooms as far from the main hotel as you could get a good long walk away from Breakfast etc. There were multiple steps between the room and reception so make sure someone takes you bag and shows you the way if you are not in the main hotel building. We booked 6 months ago for rooms with Nile views. We were placed in a room with no views unless you go to the balcony and hang over the edge looking between trees to the left or right - so very disappointed when we can see amazing views from the main hotel and other rooms facing the main Nile river. We were told "it's an island" so every room has a Nile view yet you can't see through trees. You couldn't use the furniture on the balcony because it was so covered with pigeon poo. The guy serving in the restaurant by the pool was very friendly. Breakfast was average.
Stayed 4 nights in Dec 2018
Response from Inas Sultan on Jan 1, 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2018
Response from Inas Sultan on Dec 9, 2018
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Excellent

Anthony, London, U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located close to the heart of the pyramids. I was made to feel welcome and enjoyed everything from the bungalows to the scenry
Stayed 2 nights in Nov 2018
Response from Inas Sultan on Feb 24, 2019
Dear Anthony We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. Please let us thank you for posting your precious comment on Expedia site followed by a positive comment. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Sincerely Inas Sultan Quality Control Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018
Response from Inas Sultan on Nov 26, 2018
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Good

maryanne

A lovely oasis In the bustle of Giza. Lovely pool and very good breakfast. Good reastaurant for simple meals.
Stayed 2 nights in Nov 2018
Response from Inas Sultan on Nov 26, 2018
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Good

Giselle, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a great view of the Pyramids from our room. The staff were very friendly and quick to respond to any issues. There is a lot of construction currently going on in the hotel, so there is a lot of noise due to renovations, but this does not go on late at night or early in the morning. The new GEM is currently being built right across the street. I felt very safe here, there is a lot of security prior to entering the premises ( a K9 checking all cars prior to entering premesis, metal detectors at entrance, and security guards). Anything they can do to make sure you are happy is done.
Stayed 5 nights in Oct 2018
Response from Inas Sultan on Nov 12, 2018
Dear Giselle We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

6/10 Okay

Archie, India

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Facilities are good. But not satisfied with the reception and behavior of the staffs.
Stayed 1 night in Oct 2018
Response from Inas Sultan on Nov 3, 2018
Dear Guest Thank you for taking the time to share your feedback. Sorry for the inconveniences that you have encountered regarding your stay with us. We promise to take the necessary corrective action to avoid such reoccurrence. We hope to welcome you back to our hotel very soon! Sincerely, Inas Sultan Quality control Manager

10/10 Excellent

Richard, Litchfield Park, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of pyramids from our room balcony. The staff was very friendly and helpful. A lot of renovation taking place on some floors so there was some noise and odors.
Stayed 1 night in Oct 2018
Response from Inas Sultan on Oct 30, 2018
Dear Richard We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

8/10 Good

Joseph, Boyertown, Pa.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from inas Sultan on Oct 29, 2018
Dear Joseph We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Excellent

obob, Topeka, Ks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could see pyramids from the pool and across from new National Museum. About a 50 minute drive through crazy Cairo traffic to hotel from airport.
Stayed 5 nights in Oct 2018
Response from Inas Sultan on Oct 25, 2018
Dear Obob We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

8/10 Good

Emma, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly, great location for the pyramids. Service in the restuarant isn't great and it is a shame the facilities (gym and pool) are not open earlier for the morning people.
Stayed 7 nights in Oct 2018
Response from inas sultan on Oct 23, 2018
Dear Emma We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Good

Joseph, Boyertown, Pa.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Inas Sultan on Oct 21, 2018
Dear Joseph We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

6/10 Okay

Verified traveler

Not 5 star
Hotel was located close to the pyramids but was not five star as advertised.
Stayed 2 nights in Aug 2018
Response from Inas Sultan on Sep 5, 2018
Dear Guest Thank you for your feed back Sorry if we fill short to meet your expectations We promise to take the necessary action to improve best regards Inas Sultan Quality Control Manager

6/10 Okay

Jacques, New York

Pleasant stay for tour spots. Cab was always available.
Stayed 5 nights in Aug 2018
Response from Inas Sultan on Aug 25, 2018
Dear Jacques We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Inas sultan on Aug 25, 2018
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 Excellent

Patricia, Los Angeles.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean and professional. Close to the pyramids.
Stayed 2 nights in Jul 2018
Response from Inas Sultan on Jul 22, 2018
Dear our beloved guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 Good

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Inas Sultan on Jun 21, 2018
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
I encountered one of the worst hotel experiences and I have traveled the majority of East Africa on a low budget. The hotel was completely misrepresented as something that it wasn’t. Not only did it not live up to 5 star standard the hygiene and cleanliness of each of the 3 rooms we were shown was totally unacceptable as they were all extremely filthy. We were then offered another room for an additional $60. On top of this, the swimming pool on the website was closed due to maintenance. Reception refused to let us speak to the manager and the reservations team. They proceeded to act ignorant in how to help. Due to this we had to leave the hotel and find alternative accommodation.
Stayed 3 nights in May 2018
Response from inas sultan on Oct 11, 2018
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you very much for taking the time to share your comments about the recent stay in our hotel. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. However we would like to extend our sincere apologies for the inconveniences that you and had encountered during your stay in our hotel regarding the Hotel services. On the other hand, all your valuable comments "negative or positive" had been forwarded and discussed with all concerned to improve , review and also for immediate corrective and preventive actions for our future guests not to be subject to similar inconveniences. So on behalf of all the Cairo Pyramids hotel team we are all thankful and grateful for bringing these shortcomings to our attention. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager