Excellent service, not great for early to bed
Posted Dec 4, 2016 on Hotels
We stayed here on both ends of our trip as a transfer hotel. It is only about 15 minutes from the airport, the free hotel shuttle will meet you with a sign with your name on it for both domestic and international flights. For international arrivals, they meet you before customs and immigration, making it very easy and stress free! We stayed here a year ago and the doorman, Hamid, greeted us as if we were frequent guests! The staff is very friendly and attentive, rooms large and comfortable and there are several dining venues.
We stayed at the tail end of our trip with a 4:30 am flight, so wanted to go to bed early to get some sleep before heading to the airport at 2:00 am. There is music in the courtyard from about 8-11 pm so we asked for a room on the 'outside'. Unfortunately, the call to prayer rang out from about 5:30-6:30 pm. Then, it continued until 10:00 pm! We called the front desk to see if we could get a different room and to ask if they knew when the call to prayer would end, they were unaware but said the special prayer could be due to a death.
Definitely recommend for comfort and service, but recommend asking about courtyard entertainment and knowing the basic call to prayer schedule if you need to sleep early.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Valued Guest,
On the behalf of Concorde El Salam Hotel Cairo team, we would like to thank you for taking the time to let us know about your feedback following to your stay at our hotel.
It is great to know that you were pleased by the Airport service and that you were satisfied with the service provided by the hotel staff. It is always our aim to make our guest’s stays comfortable and your comments are very motivational to continue with our efforts.
On other side, we do apologize for the inconvenience accrued because of the noise, but this was a sudden incident as our city view rooms are usually the quietest.
We are looking forward to welcoming you back whenever you are in Cairo either for transit or for long vacation.
Guest Services Manager