Do not waste your money!
Posted Oct 23, 2016
My wife and I have just stayed there a week. I have stayed at the Fairmont Nile City 4 times previously while in Cairo but we wanted a change so we tried to book a hotel with high rating and a proven name behind it as the Hilton is.
We checked in and went to our room on the 10th floor. Walking down the hallway to our room we could see the place was very dirty. When we open the door to our room it stunk so bad from mold and mildew. We opened the patio doors and went out. We returned in about an hour and the odor was still terrible so I went to the front desk to change rooms.
They told us they were sorry and would put us on the execute floor on 18 but 18 is not executive. Anyway the room was the same but no odor.
The room itself was wiped but not clean as dust was evident everywhere. The door on the closet was broken and not fixed. When looking anywhere in the hotel it was wiped but not clean on any furniture, hallways, corners etc.
The room itself was comfortable but we had expected more like the Fairmont!
The cost for both hotels are about the same but the hotel, food, spa and services are like night and day.
We will not stay in another Hilton Hotel in the future and take a chance on expecting high quality.
This hotel is not worth the money!
Comment from Hotel Management
Oct 27, 2016 by Wolfgang, Hotel Management
Thank you very much for your comments on Expedia, and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. I would appreciate you visit us again for us to try to redeem your trust in our hotel. Please let me know of your next visit to Cairo, so we can provide you with special care and accommodation, and make sure we offer you a far better service than what you have experienced. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards