Ratings based on 293 Verified Reviews

4.2 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Very bad service and room keys sometimes do not op

Posted Feb 5, 2017
Very bad service and room keys sometimes do not open and the bad reception
Comment from Hotel Management
Feb 7, 2017 by TH, Hotel Management
Thank you very much for your comments on Expedia, and sorry for any inconvenience caused or for not meeting your expectations. and thank you for giving us your feedback on your last stay with us, your opinion is very important and we indeed appreciate it. We have reviewed your comments and would like to extend our sincere apologies for your disappointment and for not meeting your expectations. and will always work harder and do whatever possible to maintain and exceed their expectations. Kindly be informed that we already have a renovation plan which will start soon this year. We are looking forward to welcoming and serving you again, and keep fulfilling your wishes. Thank you again. With my kindest regards. Tallal Hendy Guest Experience Manager
1 out of 5
by A verified traveler

Very bad service and room keys sometimes do not op

Posted Feb 5, 2017
Very bad service and room keys sometimes do not open and the bad reception
Comment from Hotel Management
Feb 7, 2017 by TH, Hotel Management
Thank you very much for your comments on Expedia, and sorry for any inconvenience caused or for not meeting your expectations. and thank you for giving us your feedback on your last stay with us, your opinion is very important and we indeed appreciate it. We have reviewed your comments and would like to extend our sincere apologies for your disappointment and for not meeting your expectations. and will always work harder and do whatever possible to maintain and exceed their expectations. Kindly be informed that we already have a renovation plan which will start soon this year. We are looking forward to welcoming and serving you again, and keep fulfilling your wishes. Thank you again. With my kindest regards. Tallal Hendy Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from M

The perfect view!!

Posted Jan 10, 2017
The place was as advertised! A beautiful view of the nile! A soft ginormous bed!!! Hot water!! Good good! My only complaint was the bathroom wasn't squeaky clean!! Hair was left behind in the tub and on the floor! Other than that my stay was PERFECT!!!
Comment from Hotel Management
Jan 10, 2017 by WM, Hotel Management
Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what they deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Wolfgang Maier General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and viewto river

Posted Dec 17, 2016
Nice hotel and close to Niel River , and i like the staffs hotel , and the security team around hotel and in interance
Comment from Hotel Management
Dec 18, 2016 by Tallal, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Near the Nile with great staff!

Posted Oct 31, 2016 on Hotels
I wasn't originally happy with my room but the staff went out of their way to make it right and make me happy. Staff is super friendly and helpful!
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating, and sorry for any inconvenience caused or for not meeting your expectations. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. With my kindest regards Wolfgang Maier General Manager
2 out of 5
by A verified traveler from Canada

Do not waste your money!

Posted Oct 23, 2016
My wife and I have just stayed there a week. I have stayed at the Fairmont Nile City 4 times previously while in Cairo but we wanted a change so we tried to book a hotel with high rating and a proven name behind it as the Hilton is. We checked in and went to our room on the 10th floor. Walking down the hallway to our room we could see the place was very dirty. When we open the door to our room it stunk so bad from mold and mildew. We opened the patio doors and went out. We returned in about an hour and the odor was still terrible so I went to the front desk to change rooms. They told us they were sorry and would put us on the execute floor on 18 but 18 is not executive. Anyway the room was the same but no odor. The room itself was wiped but not clean as dust was evident everywhere. The door on the closet was broken and not fixed. When looking anywhere in the hotel it was wiped but not clean on any furniture, hallways, corners etc. The room itself was comfortable but we had expected more like the Fairmont! The cost for both hotels are about the same but the hotel, food, spa and services are like night and day. We will not stay in another Hilton Hotel in the future and take a chance on expecting high quality. This hotel is not worth the money! Michael
Comment from Hotel Management
Oct 27, 2016 by Wolfgang, Hotel Management
Thank you very much for your comments on Expedia, and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. I would appreciate you visit us again for us to try to redeem your trust in our hotel. Please let me know of your next visit to Cairo, so we can provide you with special care and accommodation, and make sure we offer you a far better service than what you have experienced. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Wolfgang Maier General Manager
4 out of 5
by A verified traveler

Good hotel overlooking Nile river

Posted Sep 27, 2016 on Hotels
Very friendly and helpful staff. Room was clean with a nice partial Nile view. Lobby was nice and specious. I like the Spa, and the night club. Breakfast includes a good selection fits all tastes.
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Thank you indeed for your nice comments on Hotels.com and for your time posting them, we are very happy you have enjoyed your stay with us. We will always work harder and do whatever possible to maintain and exceed their expectations because that is what they deserve. Waiting for you to visit us again, soon we hope. With my kindest regards Wolfgang Maier General Manager
3 out of 5
by A verified traveler from M

Nice hotel but better places are available

Posted Sep 20, 2016
What I did not like about it is that all non smoking rooms I changed to smelled like cigarettes. Room was not cleaned every day even when I called and asked to clean it. Location is not the best on the Nike if you like to go for a walk on the river. It's about 2 miles away from the active part of the river side.
Comment from Hotel Management
Sep 22, 2016 by WM, Hotel Management
Thank you for your comments on Expedia, and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. I would appreciate you visit us again for us to try to redeem your trust in our hotel. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. With my kindest regards. Wolfgang Maier General Manager
2 out of 5
by A verified traveler

Not recommended

Posted Sep 15, 2016 on Hotels
Bad experience My stay stated with check in for more than 45 min in addition to 30 min to get my baggages to my room. Room service is careless, house keeping is bad, floor carpet full of dust and batch of dirty.
Comment from Hotel Management
Sep 17, 2016 by General Manager, Hotel Management
Thank you very much for your comments on Hotels.com, and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. I would appreciate you visit us again for us to try to redeem your trust in our hotel. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. With my kindest regards Wolfgang Maier General Manager
4 out of 5
by A verified traveler

Posted Sep 14, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you very much for your score on Hotels.com, and sorry for any inconvenience caused or for not meeting your expectations. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what they deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Wolfgang Maier General Manager