Ratings based on 72 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best Hotel in Heliopolis

Posted Oct 19, 2016
Pros: Service
Service is excellent Location close to everywhere in Heliopolis Clean and organized well food & restaurants
Comment from Hotel Management
Oct 26, 2016 by Nehad, Hotel Management
Thank you so much for your comment we are very happy that you enjoyed your stay at our Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel I love it too much

Posted Sep 16, 2016
this is my third time in this hotel, it's a nice hotel, rooms re clean with all what u need, all the stuff re kind and helpful thank u ...
Comment from Hotel Management
Sep 18, 2016 by Nehad, Hotel Management
Thank you so much for your comment , and we are very happy that you enjoyed you stay at our Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2016
Stayed at the Fairmont this August for family visit. As usual, everything was wonderful, service, professionalism of staff and comfort. Thank you.
Comment from Hotel Management
Aug 21, 2016 by Nehad, Hotel Management
Thank you so much for your comment and very happy that you enjoyed your stay at our Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2016
Not.bad.. They lack the real sense of hospitality. Room was very small. The service staff were in your face
Comment from Hotel Management
Aug 6, 2016 by nehad, Hotel Management
Very sorry for the bad experience you went through, we will work hard to fix all the issue
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2016
The food and business centre were over priced. Some Staff members need to get trained to be more professional.
Comment from Hotel Management
Aug 6, 2016 by nehad, Hotel Management
Thank you for your Comment , we will take all your commend in our consideration and work hard to solve it
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2016
i would like to thank all the hard work the staffing did on my wedding . i had the best time there with my friends and family . the staff were so nice and helpful . i have a lot to say more but overall that's was an outstanding experience i had
Comment from Hotel Management
Aug 6, 2016 by nehad, Hotel Management
Thank you so much for your Lovely comment and we are very happy that you enjoyed your stay at our Hotel
4 out of 5
by A verified traveler from Sydney

Beautiful Hotel but far away

Posted Jun 5, 2016
Pros: The security made us feel very safe at all times. Beautiful Hotel.
Cons: The restaurant prices were 3 times more than at home.
Location: The airport was the only thing close by. All shops and activities too far away.
Everything was very professional but would not stay again due to the food and drink prices, eg. Cappuccino $13.00 AUD and too far away from any outside food outlet.
Comment from Hotel Management
Jun 13, 2016 by FHT, Hotel Management
Thank you for your feedback. Regarding your concern, kindly note that we are aligned with all other 5 stars hotels in town.
4 out of 5
Recommended
for Everyone
by A verified traveler from saudi arabia

Posted May 8, 2016
Cons: they do not have double qween beds
Location: very near to airport, withen reasonable distance from other cairo attractions.
very good experience enjoyed very much with helpful staff and very good security. nice food,and recreation
Comment from Hotel Management
May 23, 2016 by FHT, Hotel Management
Thank you for your comment. Looking forward to welcome you soon again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2016
For egypt, it is one of the bests. At the Heliopolis area, it is the best one.
Comment from Hotel Management
May 23, 2016 by FHT, Hotel Management
Thank you for your comment. Looking forward to welcome you soon again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Dubai, UAE

Nice hotel in Cairo if you're around for business

Posted Apr 21, 2016
Pros: Food, Lobby, Facilities, Location
Cons: Room Safe could be bigger (to fit a laptop bag)
Nice hotel, convenient location near the airport. Excellent selection of restaurants and the food is quite tasty. Rooms a much smaller than its sister adjacent hotel, the Towers, and less modern. However, it's still some $30-40 cheaper on average per night I'd spend the extra and stay at the Towers if available. However this is still quite good given the price.
Comment from Hotel Management
May 23, 2016 by FHT, Hotel Management
Thank you for your comment. Looking forward to welcome you soon again.