Ratings based on 168 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Convenient and luxurious Hotel

Posted Nov 16, 2016 on Hotels
Great hotel, large public areas and dinning choice.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you so much for your great comment ,we are very happy that you enjoyed your stay at our Hotel
5 out of 5
by A verified traveler

Good Place to Stay!!

Posted Nov 15, 2016 on Hotels
Staying with Fairmont is always a pleasurable and delightful experience. I would like to mention that I am an FPC member and a stay regularly at Fairmont Heliopolis and Towers. One main advantage is the number of different restaurants and food choices at the hotel. I have tried many of them and they are exceptionally good. Both in terms of food and service. Being from India, I have a special liking for the Indian restaurant "Raj". Chef Arvind and team has done a wonderful job in presenting Authentic Indian taste. The menu presents choices from different parts of India, which is great. They have exemplary staff. Always with a smile and ready to help. Ms. Zenab is highly talented and has good knowledge of Indian food. She is always very courteous and does her job with a smile. This time I noticed change in their attire, which is great and well thought of. Overall my experience with Fairmont has always been good. Keep up the good work.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you so much for your Great comment ,and we are very happy that you enjoyed your stay at our Hotel and looking forward to welcoming you back very soon
3 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best Hotel in Heliopolis

Posted Oct 19, 2016
Pros: Service
Service is excellent Location close to everywhere in Heliopolis Clean and organized well food & restaurants
Comment from Hotel Management
Oct 26, 2016 by Nehad, Hotel Management
Thank you so much for your comment we are very happy that you enjoyed your stay at our Hotel
4 out of 5
by A verified traveler

Nice hotel, but room servicing not so good.

Posted Sep 28, 2016 on Hotels
Nice, comfortable, but room was not vacuumed and iron deposited dirt / rust on clothes as it ironed! Not great for a 5 star place!
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you so much for your comment
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel I love it too much

Posted Sep 16, 2016
this is my third time in this hotel, it's a nice hotel, rooms re clean with all what u need, all the stuff re kind and helpful thank u ...
Comment from Hotel Management
Sep 18, 2016 by Nehad, Hotel Management
Thank you so much for your comment , and we are very happy that you enjoyed you stay at our Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2016
Stayed at the Fairmont this August for family visit. As usual, everything was wonderful, service, professionalism of staff and comfort. Thank you.
Comment from Hotel Management
Aug 21, 2016 by Nehad, Hotel Management
Thank you so much for your comment and very happy that you enjoyed your stay at our Hotel
3 out of 5
by A verified traveler

Difficult to get around but good location

Posted Aug 2, 2016 on Hotels
Cab service is quite expensive and drivers don't know many areas.
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Thank you so much for your Comment and very sorry for the bad experience with the cab service and we promise that we will talk the responsible to solve this issue
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2016
Not.bad.. They lack the real sense of hospitality. Room was very small. The service staff were in your face
Comment from Hotel Management
Aug 6, 2016 by nehad, Hotel Management
Very sorry for the bad experience you went through, we will work hard to fix all the issue
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2016
The food and business centre were over priced. Some Staff members need to get trained to be more professional.
Comment from Hotel Management
Aug 6, 2016 by nehad, Hotel Management
Thank you for your Comment , we will take all your commend in our consideration and work hard to solve it