Ratings based on 117 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Fantastic hotel, excellent personnel

Posted Nov 5, 2016 on Hotels
The personnel was amazing - thank you so much.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you so much for your nice comment and we are very happy that you enjoyed the stay at our Hotel
4 out of 5
by A verified traveler

Poor customer service, managment skills, and food

Posted Oct 23, 2016 on Hotels
I would like to congratulate you for losing one of the clients that used to reserve at least 50 days a year along with his colleagues in the company at Fairmont. We were so disappointment for your management behavior and response against our pick up services arranged for my colleague and myself from the airport last Sunday 16th October 2016. Although we were one of the first to arrive in the airport, yet we were the last to leave after all of the passengers that were with us in the plan. Not only that, but half the plan that landed after us were able to pass before us! We complained the moment we arrived to the hotel about the same, yet no action were taken but apologizing for charging us 100 USD! Not only we got extremely bad service that is worse than the normal procedures any passenger can do, but also we were forced to be charged 100 USD. It’s also worth mentioning that there was no baggage assist done since we only had our laptops and small hand carry bags! The least that the manager could have done is to wave this non sense fees imposed on us against such rubbish service!!! It is also worth mentioning that the food at the Egyptian Night restaurant was way below expectation. Not up to the standard to any four star hotel even. Thank you again for your time, and good luck!
5 out of 5
by A verified traveler

Great Place to Relax

Posted Sep 17, 2016 on Hotels
Great service 24/7 and the food was excellent
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Thank you so much for your great comment
5 out of 5
by A verified traveler

Great hotel

Posted Sep 16, 2016 on Hotels
Many restaurants to entertain your taste buds, staff is very friendly and will go above and beyond to meet/exceed your expectations.
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Thank you so much for your Nice comment and we are very happy that you enjoyed your stay at our Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2016
Great hotel , one of the best in Cairo if not the best .
Comment from Hotel Management
Aug 28, 2016 by Nekad, Hotel Management
Thank you so much for your great comment and hope to see you soon in the near future
4 out of 5
by Khaled

Posted Aug 2, 2016 on Hotels
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Thank you so much
4 out of 5
Recommended
for Everyone
by A verified traveler

Can easily improve

Posted Jul 14, 2016
Big rooms. Not impressed with staff nor cleaness but overall ok Small changes would make huge difference
Comment from Hotel Management
Aug 6, 2016 by nehad, Hotel Management
Thank you for your comment , we will work hard to fix all the issue
3 out of 5
Recommended
for Everyone
by A verified traveler from Dubai, USE

Nice hotel near the airport

Posted Jul 12, 2016
The hotel announced price didn't reflect the actual price after adding the Internet $15 dollar a day and taxes so you end up paying 12% more. The breakfast is not international taste you can't find any Asian or Indian breakfast some tourists it doesn't cater for their needs. The room view I was offered was called garden view but actually it wasn't. It was a street view where the neighbors were overlooking directly to my room. No privacy. Too many people working in this hotel it can be run with less people more efficiently. I had a nap interrupted by room cleaner, someone checking if the cleaning is ok and another person checking the mini bar... a security sitting in each floor... Aside from this if you are in business and choose to be efficient and don't want to waste your time in Cairo famously known traffic it's the place to be.
Comment from Hotel Management
Aug 6, 2016 by nehad, Hotel Management
Thank you for your comment , and we will take all your comment in our consideration in order to offer better service
5 out of 5
Recommended
for Everyone
by A verified traveler

Big fan of this hotel, one of the best in Cairo

Posted Jun 18, 2016
The rooms and bathrooms are so spacious. The staff are extra attentive and pleasant. The food is good. The beds are extremely comfortable.
Comment from Hotel Management
Jun 20, 2016 by FHT, Hotel Management
Thank you for your comment. Looking forward to welcome you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler

would stay there again

Posted Apr 1, 2016
Nice room, very .close to airport. We ubered to restaurants, cafe and movie theater easily. Staff helpful and professional.
Comment from Hotel Management
May 4, 2016 by Sara, Hotel Management
Thank you for your comment. Looking forward to welcome you soon.