6 restaurants, breakfast served
Check availability

Reviews of Four Seasons Hotel Cairo at First Residence

5 out of 5
Four Seasons Hotel Cairo at First Residence
35 Giza Street, Giza

Reviews

9.4

Exceptional

Rating 10 - Excellent. 297 out of 391 reviews" "
Rating 8 - Good. 58 out of 391 reviews" "
Rating 6 - Okay. 20 out of 391 reviews" "
Rating 4 - Poor. 7 out of 391 reviews" "
Rating 2 - Terrible. 9 out of 391 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dated and not new. It is not the usual fours seasons style.
Stayed 1 night in Apr 2024

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Irma, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best!! Everyone was always helpful at all times and very friendly! Great place to stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

ioannis

Business traveler, Traveled with family
Great place to stay , everything was new and clean .
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Amenities
Everyone that worked there seem to add to the great Experience
Stayed 2 nights in Mar 2024

8/10 Good

Khaled, Marina DL Rey

Stayed 1 night in Mar 2024

10/10 Excellent

gunjmaa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

2/10 Terrible

Anisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Unexpected Delight at the Four Seasons, Giza
Our recent stay at the Four Seasons in Giza/Cairo was an unplanned serendipity, transforming a travel hiccup into a memorable experience. Originally stranded due to severe weather that disrupted our journey from Alexandria and caused us to miss our flight, we found ourselves unexpectedly at the doors of the Four Seasons. From the moment we checked in, the competence and attentiveness of the staff were evident. Their warm and professional approach turned our initial disappointment into a feeling of being genuinely cared for. The highlight of this exceptional service was a complimentary upgrade, a gesture that speaks volumes about the hotel's commitment to guest satisfaction. The room itself was a haven of comfort, boasting what might just be the best mattress in the world. This, combined with the tranquil ambiance of the hotel, ensured a restful and rejuvenating stay. It was the perfect reset we needed after the stress of disrupted travel plans. Overall, our experience at the Four Seasons in Giza/Cairo was a delightful surprise that gracefully ushered us into the new year. It's a testament to how unexpected circumstances can lead to wonderful experiences, especially when you're in the hands of a world-class establishment like the Four Seasons. This hotel is more than just a place to stay; it's a place where unfortunate events are transformed into cherished memories.
Stayed 1 night in Dec 2023

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Shareena, FARMINGDALE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few things have changed since years of being guests there, but thankfully attentive ranking staffers like Ms Noha, Mr Kareem, and Mr Mahmoud made huge efforts to remedy by accomodating "request" as well upgraded room.
Stayed 2 nights in Dec 2023

8/10 Good

Hassen

Stayed 6 nights in Dec 2023

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Greg

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Upscale classic hotel in Nile side area of Cairo. The hotel is a bit older and less up to date than more recent hotels. The elevators are quirky and have two different sets of keys to get to your room. Room was spacious and overlooked the tired zoo area of town. They built an apartment building between the hotel and the Nile so no water views from this venue. The best (or worst) is their Nile Boat restaurant has to be accessed by walking across a busy three lane highway-no cross walk or bridge! Very Egyptian. Breakfast is magnificent and best we had throughout the Middle East. So a mixed bag but we will go back.
Stayed 4 nights in Nov 2023

8/10 Good

Ji, Woodbury

Stayed 2 nights in Nov 2023

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wi-Fi did not work consistently and often dropped. Staff was very attentive and pleasant. Hotel was clean. The area around the hotel with the exception of the restaurants on the river was not clean
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had a wonderful visit. Moamen was a great host! Mustafa is Aura took extremely good care of us. You are lucky to have them. The room 820 was beautiful and we loved our beautiful oasis after busy days.
Stayed 4 nights in Sep 2023

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled to Cairo for my 50th birthday, with my teenage son. With this being our first trip to Egypt, and knowing that I wanted to have a comfortable experience while traveling, I decided that the Four Seasons First Residence would be the best option.Prior to arrival, I corresponded with hotel staff, and let them know that we were traveling for my birthday. Arrival and check-in were seamless. We were immediately greeted by an attendant who took our bags to our room. Check in was very easy, and every front desk agent we worked with was wonderful. I don't recall the name of the young lady who assisted us, but she was absolutely wonderful. Please check to see who the front desk attendant was in the evening on 9/9 an. Upon arrival to our room, I was surprised to find a birthday cake, card and other pastries and bedside slippers. Our room was large and very comfortable. WiFi was as fast as my WiFi at home, and most walls already have universal outlets. The hotel is connected to The First Mall, a luxury shopping center that's open until 10pm. La Gourmandise, a hotel restaurant, is also in the mall. They have the most beautiful French pastries, and a full menu. We checked out on the 12th and returned on the 14th, to find MORE birthday amenities, including falafel (after I mentioned that I love it) a cake and embroidered "Happy Birthday" pillow! I couldn't have asked for a more wonderful experience. Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

Luena

Traveled with partner
Liked: Cleanliness, amenities
Amazing service & staff
Stayed 4 nights in Sep 2023

10/10 Excellent

Marie Yolaine, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this beautiful hotel! The staff were exceptional. Youssef in room service in particular was amazing! We had a view of the pyramids from our room. There's a view of the Nile river from the gym. The gym is amazing and so is the outside pool. The cabanas are free for hotel guests which I loved. They didn't skimp us on anything and all of the staff were lovely. We will be returning!
Stayed 3 nights in Aug 2023

4/10 Poor

Khalid, Jeddah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room furniture is old, very bad. I was given a smoking room and my request was non-smoking which had a bad smell had to move rooms which took almost a day and two extra hours to manage the move with the staff. The property shouldn’t be a four seasons at all.
Stayed 4 nights in Aug 2023

10/10 Excellent

Hamdi

Traveled with partner
Liked: Amenities
Most beautiful Hotel in Cairo, combines Elegance and Class. They have the best and most professional employees in Egypt.
Stayed 7 nights in Jul 2023

10/10 Excellent

Chantale

Stayed 2 nights in Jul 2023

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a diamond in the rough. Not located in the best neighborhood but inside the premises it was one of the most gorgeous hotels I have ever stayed! The staff was very nice, the suite was stunning, and the food amazing! The First mall of Giza was breathtaking, the spa unbelievable, the pool was next level. We enjoyed hooka in the bungalows by the pool and enjoyed wonderful drinks at the lounge. It was a fantastic honeymoon trip we will always treasure.
Stayed 5 nights in Jul 2023

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service good stuff friendly and helpful
Stayed 3 nights in Jun 2023

10/10 Excellent

Melih

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food.
Stayed 3 nights in Jun 2023

10/10 Excellent

ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby people great service everyone in this hotel is nice
Stayed 2 nights in Jun 2023

10/10 Excellent

Ahmad I

Stayed 3 nights in Jun 2023

10/10 Excellent

michael

Stayed 5 nights in May 2023

10/10 Excellent

Danae p

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends trip
Room was nice and clean. I sleep good.
Stayed 2 nights in May 2023

10/10 Excellent

Avinash

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Chalouny

Traveled with partner
Liked: Cleanliness
It was beautiful! The staff were friendly and treated us like VIP. We would definitely stay there again.
Stayed 4 nights in May 2023

10/10 Excellent

Navdip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Jaehu

Traveled with partner
Liked: Staff & service, property conditions & facilities
Property itself is nice, however getting around of hotel was unsafe. Busy streets with no rules and safety guidance. Staff are super friendly
Stayed 1 night in May 2023

10/10 Excellent

Octavio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was extremely friendly! I want to recognize Mr. Youssef Khalid at the front desk. He was very kind and professional. He is very well-mannered and he made me feel very welcome to the hotel. I also wish to recognize Miss Elina - Guest Experience Manager. She was very gracious and made my hotel stay very comfortable and pleasant. She is also a very skilled staff member who greets and assists her hotel guests with great enthusiasm and courtesy. I had a very memorable stay at the Four Seasons Giza.
Stayed 3 nights in Mar 2023

10/10 Excellent

Valbona

Stayed 3 nights in Apr 2023

10/10 Excellent

Codine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check in to check k it everything was amazing! The staff was very friendly and professional and all willing to help us with anything we needed. Will definitely be back as I will be taking my mom to see beautiful, historic Cairo
Stayed 2 nights in Apr 2023

10/10 Excellent

Codine

Stayed 4 nights in Apr 2023

8/10 Good

Hamdi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property, needs some care to keep up the class and elegance
Stayed 6 nights in Mar 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

MARIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good area.
Fabulous service and food. Very good service for theatre tickets, boats etc. car was too expensive.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2023

8/10 Good

JACKY SHAO HUI

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner and outlet are old though they work properly
Stayed 2 nights in Feb 2023

10/10 Excellent

Jacinto

Stayed 1 night in Jan 2023

10/10 Excellent

Aida Zereth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, very helpful
Stayed 6 nights in Jan 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Four Seasons at First Residence is the perfect example of old-style elegance with added modern features of enhanced dining and shopping. We were part of a tour group, but arrived a day early to ensure that we could have delays, but still start the tour on time. We arrived very late (~2AM) and found that we had been upgraded to a much higher category room - a very pleasant surprise. The buffet breakfast was wonderful, the staff very friendly and eager to provide the best possible service. Other meals within the hotel complex were equally pleasant and reasonably priced. In general, a top notch place to stay in Cairo.
Stayed 1 night in Jan 2023

10/10 Excellent

Barbara K.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, quiet, clean rooms. Very friendly helpful staff. Understated luxury. Free fitness center facilities, of which I made use. Choice of several restaurants, with excellent dining.
Stayed 1 night in Jan 2023