Exterior

Reviews of InterContinental Cairo Citystars, an IHG Hotel

5 out of 5
InterContinental Cairo Citystars, an IHG Hotel
Omar Ibn El Khattab Street, PO Box 1026, Cairo

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 464 reviews" "
Rating 8 - Good. 147 out of 464 reviews" "
Rating 6 - Okay. 47 out of 464 reviews" "
Rating 4 - Poor. 16 out of 464 reviews" "
Rating 2 - Terrible. 12 out of 464 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ismat

Business traveler
Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 4 nights in Feb 2024

10/10 Excellent

RAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 6 nights in Feb 2024

4/10 Poor

Emad, west bloomfield

Stayed 4 nights in Jan 2024

6/10 Okay

Emad, west bloomfield

Stayed 2 nights in Jan 2024

10/10 Excellent

Mohammed

Stayed 3 nights in Jan 2024

8/10 Good

waleed, Jeddah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
الفندق ممتاز والموقع رائع يطل على مول سيتي ستارز والشوارع القريبه مليانه مطاعم متنوعه ويعتبر في منطقه راقيه نوعا ما
Stayed 7 nights in Jan 2024

10/10 Excellent

Parin, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must say a unique hotel, will definitely stay again Excellent staff and very accomodating
Stayed 1 night in Jan 2024

2/10 Terrible

Mohamed

Stayed 1 night in Dec 2023

2/10 Terrible

Mohamed

Stayed 2 nights in Dec 2023

2/10 Terrible

Madhavi

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I was given a room on 3 rd floor with no elevator, I stayed here few days ago expecting the same service, it turns out to be a disaster. I have a disability and be given a room with out an elevator and not being told at time of check in was not good service at all.
Stayed 3 nights in Dec 2023

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable room. The mall is connected to the hotel and makes it so convenient
Stayed 4 nights in Nov 2023
Response from Public Relations Team on Nov 30, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Fahad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re good
Stayed 1 night in Nov 2023

10/10 Excellent

Marcos, Hopatcong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has great customer service. Shopping center adjacent to the hotel was a plus.
Stayed 2 nights in Nov 2023

8/10 Good

Mohammad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Public Relations Team on Nov 9, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Rahul, London

Stayed 3 nights in Oct 2023

6/10 Okay

steven

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Just a mediocre hotel piggybacking off the Intercontinental name. The room was average, we had a few ants that liked to try to be our room mates, but the location attached to Citystars mall does make it better.
Stayed 2 nights in Oct 2023
Response from Public Relations Team on Nov 9, 2023
Dear Mr. Steven,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

10/10 Excellent

Atef A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Public Relations Team on Nov 9, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

mamdouh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Yaser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained, modern and beautiful. Unfortunately for me that I only stayed one night before flying back.
Stayed 1 night in Oct 2023
Response from Public Relations Team on Nov 9, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

jamaleddin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023

10/10 Excellent

Hisham

Stayed 2 nights in Sep 2023

6/10 Okay

Omar

Liked: Staff & service
Middle
Stayed 2 nights in Sep 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

8/10 Good

Fahed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked it
Hotel connect with big mall . it has many restaurants in hotel . we enjoyed oue stat. It is also nwar from the airport
Stayed 1 night in Sep 2023

6/10 Okay

Fahed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

louai A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NON
Stayed 5 nights in Aug 2023

10/10 Excellent

Jasem

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Amal, Tinley Park

Stayed 4 nights in Aug 2023

6/10 Okay

Carlo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is clean and modern. Staff should get training
Stayed 1 night in Aug 2023
Response from Public Relations Team on Aug 14, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

8/10 Good

Mohamed E

Stayed 1 night in Jul 2023

2/10 Terrible

Mohamed Mohamed Haroun

Traveled with family
Disliked: Staff & service
During the past 9 years I have been a guest for this hotel i noticed a serious deterioration in the quality of employees and services provided. However, the memories i had there helped me to ignore this fact and keep visiting but what happened today after checking out exceeded all the worst scenarios and human expectations so i decided to detail what happened and never go there again, After checking out and paying all the expenses of our stay i took my vehicle and While driving out of the external gate i saw someone running and waving with his hands asking me to stop so i stopped. please try to guess why they stopped me!!!! He came and said "we are missing the TV remote control so it might be in your luggage" ! Can u imagine!!, anyone visited that hotel can tell how much could be spent in three nights and they stopped me after paying everything as they cannot find a 10 dollars remote control , i cannot mention all the details because of space limitation. Briefly i had to throughout everything from my luggage in lobby from anger, my daughter got a serious injury in her finger and suffered emotional distress because of the incidence. My advise is try to change your plans. if you had to book your stay there ask someone from front desk to send someone to check the room with you before leaving it as it seems there is something wrong going on there then it might end up seeing yourself facing the same bad experience and asked to check ur luggage for a missed bar of soap!!

4/10 Poor

Mohamed

The hotel rooms have become old and not renovated, and the carpeting is not clean and has become very old
Stayed 3 nights in Jul 2023
Response from Public Relations Team on Jul 19, 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Please note that we are in the process of renovating all our rooms. We hope you stay with us again soon to experience our newly renovated rooms.Sincerely,

2/10 Terrible

Ahmed

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
They took 300$ cash deposit and did not return it back.
Stayed 2 nights in Jul 2023

2/10 Terrible

Azzam

Stayed 3 nights in Jun 2023

10/10 Excellent

Magued

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Magnificent property that offers all that one desires. People are warm, friendly and going the extra mile to make your stay one to remember.
Stayed 3 nights in Jun 2023
Response from Sherif Ali on Jun 22, 2023
Really, it is our pleaser to hear this good comment, can not wait to have you again in our property

4/10 Poor

Tatyana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff tried to touch me inappropriately. Constant whistling, winking. I am a married Russian/American woman traveling with husband and my kid. Disgusting behavior toward tourists that pay your salary. Will not go back.
Response from Sherif Ali on Jun 22, 2023
sorry to hear this from you, I have escalated this matter to our Management to know exactly what happened, so that they will contact you soon.

8/10 Good

Albadr

Stayed 3 nights in Jun 2023

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Great food. Great prices.
Stayed 3 nights in May 2023
Response from Sherif Ali on Jun 22, 2023
Thanks so much for your kind rating , looking forward to have you again , so soon :)

4/10 Poor

JOSEPH, ACHRAFIEH

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old property on a very noisy street.
Stayed 4 nights in May 2023

10/10 Excellent

Mustaq

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Jose Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great and clean hotel
Stayed 5 nights in Apr 2023
Response from Amira Al Ashkar on May 10, 2023
Thank you for reviewing our hotel. I am pleased to know you have enjoyed your stay and we are looking forward to welcoming you again soon.Sincerely,

6/10 Okay

Charity, Gaborone

Business traveler
Disliked: Cleanliness, staff & service
It was disappointing to be told that there is no refund for the entire 3 nights while I had an emergency and had to change the hotels. That is a complete rip- off the guests money and I would never recommend this property to anyone.
Stayed 5 nights in Apr 2023

6/10 Okay

Smita

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was nice and the rooms were good too. The service was very poor. Once we complained they made every effort for us but i just don't feel the staff are properly trained.
Stayed 5 nights in Apr 2023
Response from Amira Al Ashkar on Apr 13, 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Comfortable room. Good service. Food Court entrance to City Stars Mall
Stayed 1 night in Mar 2023

10/10 Excellent

Catherine Johnson, durham

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle (in a Mercedes)
Stayed 12 nights in Feb 2023
Response from Public Relations Team on Mar 7, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4/10 Poor

Muhammad Ibrahim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Way below expectation
Intercontinental have a luxury image worldwide. As soon as you step into Intercontinental Cairo, you will understand that its an old property. The elevators, stairs, way to the swimming pool view one bedroom cabanas is very confusing. There is no elevator for the rooms facing swimming pool, so kindly take care before booking. Cabinets and washroom is broken from most of the sides and is in terrible condition. I tried to make tea and when i poured water into the cup, there were ants swimming which is just bizarre. People are ready to help you even if you tell them thousand times that you don't need because they will keep roaming around you to get money. When I took the invoice and opened it at airport, I saw they have charged me transportation charges of around $20 out of no where while transport to and from hotel was pre-arranged for me by my client. No response yet from the hotel while i have sent emails twice. Totally disappointed.
Stayed 2 nights in Feb 2023
Response from Public Relations Team on Mar 7, 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,

8/10 Good

Lorraine, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great breakfast buffet. All staff friendly and willing to help. Wonderful mall accesible from inside hotel for walking and shopping. Lunch and dinner buffet were also wonderful. Near airport. Loved this hotel (could have softer bed).
Stayed 1 night in Feb 2023
Response from Public Relations Team on Mar 7, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Overpriced and outdated compared to other Intercontinental hotels - also the noise especially at the streetside is too much
Stayed 2 nights in Feb 2023
Response from Public Relations Team on Feb 23, 2023
Thank you for your feedback. We We apologize that your recent stay did not meet expectations. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,