Front of property

Reviews of Intercontinental Cairo Semiramis, an IHG Hotel

5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 449 out of 1003 reviews" "
Rating 8 - Good. 302 out of 1003 reviews" "
Rating 6 - Okay. 134 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Will be back!
Stayed 4 nights in Mar 2024

6/10 Okay

WADDAH, NEW YORK

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked location and cleanliness I did not like not having a free upgrade being Silver member of Expedia poor Expedia Support to their members
Stayed 3 nights in Apr 2024
Response from Samer Gameel on Apr 22, 2024
Dear WADDAH, I would like to thank you for your recent stay at Semiramis InterContinental Cairo. We are delighted to know that our colleagues succeeded to come up to your expectations, although we sincerely regret your disappointment with room upgrade however it is subject to hotel availability, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience. Thank you again for making us your choice hotel on you visit to Cairo, we look forward to better serving you again in the near future.Best regards,Samer GameelEAM I/C of Rooms

6/10 Okay

Rawan Salman

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Samer Gameel on Apr 18, 2024
Dear Rawan, First of all, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us good rating about your experience, It is always a pleasure to receive positive rating. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

hamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Samer Gameel on Apr 18, 2024
Dear Ahmed,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

6/10 Okay

Sumaira Fatima

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Positive- The staff and service was AMAZING. I cannot complain one bit. The breakfast buffet is probably the best I’ve had at a hotel. Great variety and super tasty. Location was central. Negative- rooms are dated, no black out curtains and lots of noise from the street. If they upgraded the rooms (especially the bathroom!) I would definitely come back.
Stayed 5 nights in Apr 2024
Response from Samer Gameel on Apr 14, 2024
Dear Sumaira Fatima, I would like to thank you for your recent stay at Semiramis InterContinental Cairo. We are delighted to know that our colleagues succeeded to come up to your expectations, although we sincerely regret your disappointment with room condition, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience. Thank you again for making us your choice hotel on you visit to Cairo, we look forward to better serving you again in the near future.Best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Takashi

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Samer Gameel on Apr 2, 2024
Dear Takashi,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

2/10 Terrible

Deema

Stayed 3 nights in Mar 2024
Response from Samer Gameel on Apr 16, 2024
Dear Deema,Thank you for your candid review. We apologize that your recent stay did not fully meet expectations. We appreciate that you took a few moments to rate your recent experience. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super stay pity several of the main restaurants were closed
Stayed 3 nights in Mar 2024
Response from Samer Gameel on Mar 26, 2024
Dear Paul, First of all, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us good rating about your experience, It is always a pleasure to receive positive rating. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

8/10 Good

Abdulaziz

Business traveler
Liked: Cleanliness, amenities
Good
Stayed 1 night in Jan 2024
Response from Samer Gameel on Mar 18, 2024
Dear Abdulaziz,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

8/10 Good

Safa

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe Hotel is in great location and is in central cairo near the Cairo museum and also tahirir Square I would recommend a stay here.
Stayed 13 nights in Feb 2024
Response from Samer Gameel on Feb 25, 2024
Dear Safa, First of all, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us as an excellent feedback about your stay, we are delighted to know that you have enjoyed so much the unbeatable location and the overall experience, furthermore that our colleagues succeeded to come up to your expectations, It is always a pleasure to receive positive feedback. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Freddie

Stayed 3 nights in Feb 2024
Response from Samer Gameel on Mar 24, 2024
Dear Freddie,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

6/10 Okay

Jue-chen

Traveled with family
Disliked: Property conditions & facilities
The $304 room did not meet expectations
Stayed 1 night in Feb 2024
Response from Samer Gameel on Feb 25, 2024
Dear Jue-chen,Although we sincerely regret your disappointment with your room for the last stay, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience. Thank you again for making us your choice hotel on you visit to Cairo, we look forward to better serving you again in the near future.Best regards,Samer GamelEAM I/C of Rooms

10/10 Excellent

MOHAMMAD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was a very nice stay, and had a good breakfast
Stayed 1 night in Feb 2024
Response from Samer Gameel on Feb 20, 2024
Dear Mohammad,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises, moreover, we are glad to read that you really enjoyed the delicious breakfast. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

8/10 Good

SanHa

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Samer Gameel on Feb 21, 2024
Dear SanHa,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

6/10 Okay

BASIL

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy around the hotel, dirty place, you can smell smoke in every room, smoke in every corner of the place even though there is none smoking signs everywhere. Don’t expect a none smoking room. But good location, walking everywhere.
Response from Samer Gameel on Feb 15, 2024
Dear Basil,Although we sincerely regret your disappointment with your recent stay, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future Guests' experience. Thank you again for making us your choice hotel on you visit to Cairo, we look forward to better serving you again in the near future.Best regards,Samer GameelEAM I/C of Rooms

4/10 Poor

Daniel

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in desperate need for renovation. The rooms are super old, the sheets in one of the beds was stained, I ordered in room dining dessert and had to call three times to follow up because it took than an hour to deliver and they forgot one of the desserts - but still charged for it. The breakfast is the same everyday, so if you are staying a few nights you have to eat the same boring food. The staff on the restaurant bed to be trained in little things like taking a coffee order, such a simple thing was super difficult to get done. For the price tag, I think it's best to find somewhere else
Stayed 3 nights in Feb 2024
Response from Samer Gameel on Feb 12, 2024
Dear Daniel,We were very disappointed to read about your experience during your stay, whilst an apology will regrettably not alter the outcome of your recent experience, please believe we do extend it with all sincerity.Kindly note the hotel is planning to have a renovation to be in line with our Guest's expectations.Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay, please be assured that your feedback had been shared with the concerned team members to immediately take the corrective actions, we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Abdullah

Stayed 1 night in Jan 2024
Response from Samer Gameel on Jan 29, 2024
Dear Abdullah, First of all, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us good rating about your experience, It is always a pleasure to receive positive rating. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel in an intense city. The many restaurants and outdoor areas make it a nice safe haven to escape the noise outside. The area and the traffic can be noisy, but that goes together with the great location. The view of the city and the Nile is fantastic. Staff is nice and friendly.
Stayed 3 nights in Jan 2024
Response from Samer Gameel on Jan 28, 2024
Dear Cecilia, First of all, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us as an excellent rating about your stay, we are delighted to know that you have enjoyed so much the unbeatable location and the restaurant experience, furthermore that our colleagues succeeded to come up to your expectations, It is always a pleasure to receive positive feedback. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Abdo

Stayed 3 nights in Jan 2024
Response from Samer Gameel on Feb 7, 2024
Dear Abdo,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

8/10 Good

Abdulaziz

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I found hair on the bed
Stayed 4 nights in Jan 2024
Response from Samer Gameel on Jan 14, 2024
Dear Abdulaziz,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Margaret

Stayed 1 night in Jan 2024
Response from Samer Gameel on Jan 28, 2024
Dear Margret,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Haissam, Beirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Dec 2023
Response from Samer Gameel on Jan 14, 2024
Dear Haissam,We greatly appreciate the time you spent reviewing your recent experience in our hotel. Thank you for appreciating the unique premises. We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

6/10 Okay

Diallo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good we like it
Stayed 3 nights in Dec 2023
Response from Samer Gameel on Jan 14, 2024
Dear Ciallo,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you liked the Hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

6/10 Okay

Alsadig

Business traveler, Traveled with family
Disliked: Amenities
Stayed 10 nights in Dec 2023
Response from Samer Gameel on Jan 21, 2024
Dear Alsadig, First of all, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us good rating about your experience, It is always a pleasure to receive positive rating. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

4/10 Poor

Verified traveler

Traveled with family
Great location but poor room quality. Not worth it
Great location in front of the Nile but very old and not maintained rooms. Worst experience for this category of expensive hotels. Bathroom door did not close. Room had no amenities at all. Not even a clock which is embarrassing for such brand. No USB outlets, no iron, no creamer for tea/coffee. Would not recommend for this price. Better to stay in same category hotel in Heliopolis and pay less and Uber to downtown to explore.
Stayed 3 nights in Dec 2023
Response from Samer Gamel on Dec 28, 2023
Dear Valued Guest, we sincerely regret your disappointment with your stay, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience. Thank you again for making us your choice hotel on you visit to Cairo, we look forward to better serving you again in the near future.Best regards,Samer GamelEAM I/C of Rooms

10/10 Excellent

Omer

Stayed 3 nights in Dec 2023
Response from Samer Gameel on Jan 14, 2024
Dear Omer, First of all, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us as an excellent rating about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations, It is always a pleasure to receive positive rating. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The distance from Hotel to shopping was a bit much due the traffic, while I was on foot.
Response from Samer Gameel on Feb 20, 2024
Dear Ruben, I would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us an excellent rating about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations, It is always a pleasure to receive positive rating. We hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service great accommodation made me feel so special celebrating my birthday definitely staying here again
Stayed 6 nights in Nov 2023
Response from Samer Gamel on Nov 28, 2023
Dear Jessica,We greatly appreciate the time you spent reviewing your recent experience in Semiramis InterContinental CairoWe are glad to read that you really enjoyed very much your birthday celebration among us and would like to wish you many happy returns. We are indeed very pleased on the way you describe the luxury experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests.We certainly look forward to serving you again in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

8/10 Good

Denis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is clean and shiny, and the Nile view is great. My only concern is that it is already 5:30 pm and I am still waiting for my room to be ready, after being told "your room will be ready in 45 minutes" three times. I complained to the manager after the second time and was told that the non-smoking preference and bed type are not guaranteed. Are you seriously placing non-smokers in a smoking room at a 5-star hotel?
Stayed 1 night in Nov 2023
Response from Samer Gamel on Nov 23, 2023
Dear Denis,Although we sincerely regret your disappointment with the check in process, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future Guests' experience. Thank you again for making us your choice hotel on you visit to Cairo, we look forward to better serving you again in the near future.Best regards,Samer GamelEAM I/C of Rooms

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Samer Gamel on Nov 21, 2023
Dear Elizabeth, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us an excellent rating about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations, It is always a pleasure to receive positive rating. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one.With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Samer Gamel on Oct 18, 2023
Dear Abdullah, First of all, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us as an excellent rating about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations, It is always a pleasure to receive positive rating. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Flora

Very very nice hotel and clean and has good staff. I am so happy stayed there
Stayed 3 nights in Oct 2023
Response from Samer Gamel on Oct 12, 2023
Dear Flora,Firstly we would like to thank you for the lovely review and for your interest in Semiramis InterContinental Cairo. We are indeed very pleased on the way you describe the luxury experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation and we look forward to welcoming you back again very soon.Warmest regards,Samer GamelExecutive Assistant Manager in charge of Rooms

6/10 Okay

Madelyn

Stayed 2 nights in Oct 2023
Response from Samer Gamel on Oct 12, 2023
Dear Madelyn,We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest, we strive to make each stay with us an unforgettable one, Thank you once again for making us your choice hotel and for taking the time to rate your visit, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant futureBest regards,Samer GamelExecutive Assistant Manager in charge of Rooms

4/10 Poor

ADEL

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel needs renovation.. shower is broken tried to get help , but no response! No one answering the call at front desk . After cleaning the room , they didn’t replace face towels,definitely will not go back there
Stayed 2 nights in Sep 2023
Response from Samer Gameel on Oct 1, 2023
Dear Adel,Although we sincerely regret your disappointment with your recent stay, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience.We were most concerned to read your remarks on the service you experienced, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Best regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

James Dunn Jennings

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular hotel in downtown cairo
Stayed 6 nights in Sep 2023
Response from Samer Gameel on Sep 24, 2023
Dear James Dunn Jenings,We greatly appreciate the time you spent reviewing your recent experience in our hotelThank you for appreciating the unique premises, moreover, we are glad to read that you really enjoyed our unbeatable location.We certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.Warm regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Samer Gameel on Sep 24, 2023
Dear Patricia,Firstly, i would like to thank you for your recent stay at Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us as an excellent rating about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations, It is always a pleasure to receive positive rating. Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one.With best regards,Samer GameelEAM I/C of Rooms

6/10 Okay

Inass

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a good clinic and a great pre med, who treated my broken hand duringy my stay. Both breakfast and parking are very expensive. Generally speaking, the hotel is over rated. I will not stay there again.
Stayed 3 nights in Sep 2023
Response from Samer Gamel on Sep 21, 2023
Dear Inass,Although we sincerely regret your disappointment with your stay, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience. we really wish you a speed recovery Thank you again for making us your choice hotel on you visit to Cairo, we look forward to better serving you again in the near future.Best regards,Samer GamelEAM I/C of Rooms

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cairo Intercontinental
We enjoyed our stay at the intercontinental the room on the 12 floor with a river view was really nice. We had several meals there and they were all of a high standard. The pool and the surrounding area is great and always clean My only complaint is the cost for the car to take us to the airport $50 US dollars for a small Hyundai is very expensive especially when it only cost $20 US dollars from the airport to the hotel it sort of leaves a bad taste in your mouth after an otherwise great experience
Stayed 1 night in Sep 2023
Response from Samer Gameel on Sep 12, 2023
Dear Stephen,We very much appreciate your comments regarding your recent stay at the Semiramis InterContinental Cairo. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Although we sincerely regret your disappointment with the Airport drop off fees, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. we hope that on your future visits to Cairo, Semiramis InterContinental Cairo will be your destination again as we look forward to welcoming you back.Warmest Regards,Samer GameelEAM I/C of Rooms

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service and attention
Stayed 3 nights in Sep 2023
Response from Samer Gameel on Sep 7, 2023
Dear Mr. Rod,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It gives us a great pleasure to know that you had an exceptional service during your stay. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms"

4/10 Poor

Ziad

Traveled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Samer on Aug 10, 2023
Dear Ziad, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

8/10 Good

Minerva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to consider that this is Egypt, so considering this the bad humor and bad mood of the staff is really not so much bad mood but overall Egiptian grumpiness. The hotel is very nice and well kept, Cairo being Cairo is all dusty and it’s remarkable that the hotel is kept sand free. We only had one issue with the keys and a reception staff unable and unwilling to help us. Again it’s a cultural thing. All being said the rest was all ok
Stayed 1 night in Aug 2023
Response from Samer on Aug 3, 2023
Dear Minerva, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a very old one, but it still has a lot of charm.
Stayed 4 nights in Jul 2023
Response from Samer on Jul 26, 2023
Dear Mohamed, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

8/10 Good

Cudverto

Liked: Cleanliness, staff & service, property conditions & facilities
The best of the hotel is the friendly staff and meal shops. Excellent food and all services to get inside the hotel. Great job 👏 👏 👏
Stayed 4 nights in Jul 2023
Response from Samer on Jul 9, 2023
Dear Cudverto,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury hotel with friendly stuff. Using Uber was too inconvenient though, because the official entrance 9s different from the one guests use
Stayed 3 nights in Jul 2023
Response from Samer on Jul 6, 2023
Dear Evan,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

10/10 Excellent

William

Stayed 6 nights in Jun 2023
Response from Samer on Jul 26, 2023
Dear William, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

10/10 Excellent

saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Samer on Jul 3, 2023
Dear Saeed, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

10/10 Excellent

Eiasynou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Samer on Jul 3, 2023
Dear Eiasynou, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

8/10 Good

Rajasundari

Traveled with family
Liked: Cleanliness, staff & service
Excellent place to stay as a family. Amazing breakfast spread. Enjoyed our stay
Stayed 7 nights in Jun 2023
Response from Samer on Jul 3, 2023
Dear Rajasundari, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

10/10 Excellent

yusleiby

Stayed 6 nights in Jun 2023
Response from Samer on Jul 22, 2023
Dear Yusleiby,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms

6/10 Okay

Sergio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a good modern property and very well situated, the rooms are clean, spacious and comfortable. However the service at the restaurants is slow and disinterested. There's a lot of staff on hand, and they are so nice, but they don't seem to know how to do or they have not been trained. The Management, lot's of them, just stand talking to each other. Other than that it is a good property. I'd stay here again.
Stayed 5 nights in Jun 2023
Response from Samer on Jun 21, 2023
Dear Sergio,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Samer GameelExecutive Assistant Manager in charge of Rooms