Ratings based on 305 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Plainwell, MI

Nice hotel right next to Nile River

Posted May 8, 2017
Staff was very attentive and prompt with all services. Would definitely stay there again.
Comment from Hotel Management
May 14, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Mr. Joe, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Great stay!

Posted May 7, 2017
Highly recommend staying here. Wonderful staff and kind people!
Comment from Hotel Management
May 8, 2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear Mr/Ms. Adie, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
1 out of 5
by A verified traveler

Terrible the room will be cleaned only with top

Posted Apr 18, 2017
Not good The staff are not friendly also the rooms are not clean
Comment from Hotel Management
Apr 19, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services. We regret that we did not full fill your expectations during your stay and please accept our apology for any inconvenience that occurred. We will notify the problem with our operations staff and they will look into performing better in this area, since we constantly aim to provide excellent service and it is unacceptable to hear that you were unhappy with your experience. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Classy hotel and amazing Nile view

Posted Apr 13, 2017
I stayed at the hotel with my friends, and it was very good experience.The stuff were friendly and nice to chit-chat with. I like the swimming pool area and the bar.
Comment from Hotel Management
Apr 19, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Ms. Lujayn, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services and the Roof Top. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice hotel near cllean and high end area

Posted Mar 27, 2017
Clean new hotel located in high end area friendly staff
Comment from Hotel Management
Mar 28, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Mr. Mehdi, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the hotel cleanliness and staff services. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location and excellent service

Posted Mar 22, 2017
Lovely hotel looking over the Nile in a central location very good service friendly staff and would recommend to my friends going to visit Cairo.
Comment from Hotel Management
Mar 28, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services and location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the nile

Posted Feb 28, 2017
Pros: Room and staff
Location: Location is great.
The building is more than 100 years old, but recently renovated to a 5 star experience. Breakfast was the best part of the day where you see the nile and its great panorama. My room faced Garden City, not much to look at. However I enjoyed beer while sitting on the balcony. For the money it is a great place to stay: clean, very safe and best of all- great staff.
Comment from Hotel Management
Feb 28, 2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the breakfast buffet, hotel cleanliness, staff services and location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Not the best but comfortable

Posted Feb 19, 2017
We booked a Nike view room and we were given a low floor room with a tree blocking the view, the hotel changed the room without fuss after I complained but it is not a good way to start with a room that did not match description. Staff were friendly and helpful. Dining is limited. I could hear noise from outside the room.
Comment from Hotel Management
Feb 23, 2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear Mr. Daniel, Thank you for taking the time to write this kind review, we appreciate your feedback. We are glad to hear that you have enjoyed your stay at our hotel especially the staff services. Kindly accept our apology for any inconvenience that occurred. We will notify the problem with our operations staff and they will look into performing better in this area, since we constantly aim to provide excellent service and it is unacceptable to hear that you were unhappy with your experience. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
3 out of 5
Recommended
for Everyone
by A verified traveler from Al

Good location but less than 5-star level

Posted Feb 18, 2017
Had troubles with safety box and fridge, lack of good maintenance. Amenities were limited. Long check in time. Location is great. Staff is helpful. Price is reasonable. Executive lounge is good.
Comment from Hotel Management
Feb 23, 2017 by Kempinski Nile Hotel Cairo, Hotel Management
Dear Mr. Sultan, Thank you for taking the time to share your valuable feedback. We are glad to hear that you have enjoyed your stay at our hotel especially the staff services, executive lounge and the location, which is considered to be one of the best Nile view in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveler from Antalya, Turkey

Beautiful new hotel - ALL staff spoke English

Posted Feb 11, 2017
Pros: Please see notes above.
The hotel redefines luxury. All the staff spoke English and was always around to answer questions or help in any way. The spa services were world class. The food in the restaurants was always first class. The sushi in the Jazz Bar was a special delight for me. I can't say one negative about the hotel. However, it is located far away from any services. As I was travelling alone, any time I was left on my own by my private Tour Guide I could not leave the hotel. Something as simple as buying a bottle of water from a market was impossible.
Comment from Hotel Management
Feb 14, 2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the staff services, spa facilities and food quality. Moreover, it is our honour that the Jazz Bar met your expectations. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm Regards, Kempinski Nile Hotel Cairo