Ratings based on 205 Verified Reviews

3.6 out of 5
71% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Posted Feb 22, 2018
Staff were very welcoming and provided all I required. Despite proximity to the airport it was very quiet.
Comment from Hotel Management
Feb 22, 2018 by Assistant E-Commerce Manager Shaimaa Mansour , Hotel Management
Dear Valued Guest, Thank you for taking the time to write your review on Expedia following your recent visit to Le Passage Cairo Hotel and Casino. It was pleasure to have you as our guests during your stay at Cairo. We are interested to express our happiness that we succeeded getting your satisfaction that has increased our positive spirit and motivated the whole team to continue offering dedicated service to our valued-guests. Last but not least, we do hope to see you again soon in our hotel. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour
4 out of 5
Recommended
for Everyone
by A verified traveler from johannesburg , south africa

Nice hotel close to the Airport

Posted Feb 19, 2018
It was really a great experience . Staff, food, casino, ATM , room service , airport shuttle everything was best.
Comment from Hotel Management
Feb 19, 2018 by Assistant E-Commerce Manager Shaimaa Mansour , Hotel Management
Dear Valued Guest, Thank you for taking the time to write your review on Expedia following your recent visit to Le Passage Cairo Hotel and Casino. It was pleasure to have you as our guests during your stay at Cairo. We are interested to express our happiness that we succeeded getting your satisfaction that has increased our positive spirit and motivated the whole team to continue offering dedicated service to our valued-guests. Last but not least, we do hope to see you again soon in our hotel. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Feb 8, 2018 on Hotels
Comment from Hotel Management
Feb 10, 2018 by Nada sameh reservation supervisor , Hotel Management
Dear Ms. Hana , thank you so much we hope to see you soon at your 2nd home Le Passage Cairo Hotel & Casino
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Fantastic staff and excellent service

Posted Jan 31, 2018
I have to say that excellent service and treatment from the staff would really make the difference in despite of any negativity , once again, very special thanks goes to Mr. Ahmad Abdel Shafy and Mr. Atef. You made my stay pleasant. I also have to thank the house keeping staff, room services and everyone who made my stay really memorable.
Comment from Hotel Management
Feb 4, 2018 by Assistant E-Commerce Manager Shaimaa Mansour , Hotel Management
Dear Mr. Hisham, Thank you for taking the time to write your review on Booking.com following your recent visit to Le Passage Cairo Hotel and Casino. It was pleasure to have you as our guests during your stay at Cairo. We are interested to express our happiness that we succeeded getting your satisfaction that has increased our positive spirit and motivated the whole team to continue offering dedicated service to our valued-guests. Last but not least, we do hope to see you again soon in our hotel. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Fantastic Staff

Posted Jan 29, 2018
Pros: Homy and Cozy
Special thanks to Mr. Abdel Shafy and Mr. Atef and everyone who made my stay really pleasant The staff was really nice and warm welcoming.
Comment from Hotel Management
Jan 30, 2018 by Assistant E-Commerce Manager Shaimaa Mansour , Hotel Management
Dear Mr. Hisham, Thank you for taking the time to write your review on Expedia following your recent visit to Le Passage Cairo Hotel and Casino. It was pleasure to have you as our guests during your stay at Cairo. We are interested to express our happiness that we succeeded getting your satisfaction that has increased our positive spirit and motivated the whole team to continue offering dedicated service to our valued-guests. Last but not least, we do hope to see you again soon in our hotel. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Lovely property, but had issues with smoke & noise

Posted Jan 22, 2018
Pros: Proximity to Cairo Airport, aesthetics, restaurant variety, pool area, high-tech rooms.
Cons: Assistance locating shuttle at airport, service lobby bar and sweets counter, smoke, noise bleed between rooms
We were surprised at the luxury of this property, having had no previous experience with the Le Passage brand. We couldn't find the free airport shuttle upon arrival at the airport--frustrating (had a better experience at checkout). The lobby, restaurants, and pool area are beautiful. Our room was pretty, clean, and had high tech extras (touch screen light controls, etc). It was too cold to swim, but we toured the pool area and thought it lovely.The lunch buffet in the pool level restaurant was varied and tasty. We ordered some great sushi in the lobby bar-- however the cocktails were very weak and the service extremely slow. I wanted to order gelato from the sweets counter in the lobby, but no one appeared to wait on us. Our only true complaints are the smoke and some noise. Smoking is pervasive in the lobby bar--our room was fine, but it was very apparent that smoking is permitted in some rooms and the business lounge (I realize that smoking is not as prevalent in the USA, so we are not used to it). Also, the family in the room adjacent to ours woke and kept us up quite late --very annoying before an early flight. In summary, the property is lovely and convenient to the airport. Overall, we enjoyed our stay, but felt we should share our true experience.
Comment from Hotel Management
Jan 23, 2018 by Assistant E-Commerce Manager Shaimaa Mansour, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your review on Expedia following your recent visit to Le Passage Cairo Hotel and Casino. It was pleasure to have you as our guests during your stay at Cairo. We are interested to express our happiness that we succeeded getting your satisfaction that has increased our positive spirit and motivated the whole team to continue offering dedicated service to our valued-guests. Last but not least, we do hope to see you again soon in our hotel. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour
5 out of 5
by A verified traveler

Posted Jan 11, 2018 on Hotels
Comment from Hotel Management
Jan 17, 2018 by Assistant E-Commerce Manager Shaimaa Mansour, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your review on Hotels.com following your recent visit to Le Passage Cairo Hotel and Casino. It was pleasure to have you as our guests during your stay at Cairo. We are interested to express our happiness that we succeeded getting your satisfaction that has increased our positive spirit and motivated the whole team to continue offering dedicated service to our valued-guests. Last but not least, we do hope to see you again soon in our hotel. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour
1 out of 5
by A verified traveler from Florida

Not Good

Posted Jan 5, 2018
The room was full of smoke and people smoked in the corridor, I could hear every word the people in the room next to me said
Comment from Hotel Management
Jan 8, 2018 by Assistant E-Commerce Manager Shaimaa Mansour, Hotel Management
Dear Valued Guest, Please let me thank you for posting your precious review about your respectable stay at Le Passage Cairo Hotel and Casino on Expedia We are delighted hosting your good self at our hotel followed by sharing your respectable comments favor our services and facilities helping us to be the best. Rest assured that we take our guest comments very seriously and always strive to provide comfortable accommodation for our valuable guests. Last but not least, we do hope to see you again with your beloved ones at Le Passage Cairo Hotel and Casino. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour
5 out of 5
by ruth

Posted Dec 25, 2017 on Hotels
Wonderful people nice accommodations great food
Comment from Hotel Management
Dec 28, 2017
Dear Valued Guest, Thank you for taking the time to write your review on Expedia following your recent visit to Le Passage Cairo Hotel and Casino. It was pleasure to have you as our guests during your stay at Cairo. We are interested to express our happiness that we succeeded getting your satisfaction that has increased our positive spirit and motivated the whole team to continue offering dedicated service to our valued-guests. Last but not least, we do hope to see you again soon in our hotel. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour
5 out of 5
Recommended
for Everyone
by A verified traveler from cairo

Professional and courteous staff excellent service

Posted Dec 17, 2017
Pros: The lobby and the swimming pool
the hotel is well maintained and I enjoyed my stay and recommend it sue to its excellent location and service
Comment from Hotel Management
Dec 18, 2017 by Assistant E-Commerce Manager Shaimaa Mansour, Hotel Management
Dear Mr. Hossam, Thank you for taking the time to write your review on Booking.com following your recent visit to Le Passage Cairo Hotel and Casino. It was pleasure to have you as our guests during your stay at Cairo. We are interested to express our happiness that we succeeded getting your satisfaction that has increased our positive spirit and motivated the whole team to continue offering dedicated service to our valued-guests. Last but not least, we do hope to see you again soon in our hotel. Warm regards, Assistant E-Commerce Manager Shaimaa Mansour