Ratings based on 330 Verified Reviews

3.6 out of 5
71% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from LONDON

Great Location and Staff

Posted Mar 5, 2017
Pros: Great food and service, nothing too much trouble for the staff. Excellent taxi desk too - wonderful helpful drivers.
Cons: Yes, the hotel is dated in places. However our room was spotless and well serviced. Any ageing was more than made up for by the attitude of the staff.
Location: Great for all Giza and the Pyramids. Camel and Quad trips.
Great location, handy for Pyramids and the motorway network. Superb, helpful, friendly staff. Loved every minute.
Comment from Hotel Management
Mar 9, 2017 by refaat, Hotel Management
Dear Guest, Thank you very much for choosing Mercure Cairo Le Sphinx for your recent stay in Egypt and for recommending us to Trip advisor’s readers and to our future clients. I am extremely delighted to know that you have admired our multiple services and facilities, tasty food, stunning pools. Mercure team is waiting for you for another amazing holiday Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx
2 out of 5
by A verified traveler

Hotel needs renovation

Posted Feb 26, 2017
i checked out after 1 day and went to Le Meridien.Mercure room is small and dark, light bulbs busted,furnitures worn out. aircoditioning not cooling, tv not working,carpets in hall ways and room full off stains. When i called reception for all my inconveniences, their only answer was that they can't do anything until tomorrow. So i checked out and went to Le Meridien which is was very good.
Comment from Hotel Management
Mar 9, 2017 by refaat, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Feb 21, 2017
Pros: The knowledge of the Hotel Taxi driver. He took us around all the major sight seeing places in Cairo/Giza
Great breakfast food. Amazing Hotel Taxi driver Great rooms
Comment from Hotel Management
Feb 25, 2017 by Refaat, Hotel Management
Dear Guest, Mercure Cairo Le Sphinx entire team would like to express their sincere gratitude for your kind feedback and for recommending our hotel. We are glad to know that you have spent an enjoyable holiday. We are waiting for your next visit soon Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx
3 out of 5
Recommended
for Everyone
by A verified traveler

Attractive hotel but not for non smokers

Posted Jan 19, 2017
Location: Located near the Giza Pyramids...
This hotel has beautifully maintained gardens with rooms that are similar to premier Inn (especially the king bed!). Staff are helpful and courteous at all times. The ventilation system in the hotel is extremely poor leading me to suffer from a very sore throat due to inhaling secondary smoke. The guests could smoke in the corridors which came through the vents into our bedroom. The breakfast restaurant was next to the lobby so you got a good waft as well....for a modern hotel chain this needs addressing as I saw other guests covering their mouths whilst trying to eat (the shop vendor was smoking)! The variety of food is disappointing not just at breakfast buffet, but the only restaurant Italian or cafe as it really was...chips...the room service was very good but again limited.... Beware the week we visited the hotel was full with Chinese tourists who wake up at 5am and have no consideration for other guests or staff......the hotel needs to address these issues with their tour organiser.
Comment from Hotel Management
Jan 26, 2017 by Refaat, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx
3 out of 5
by A verified traveler

Needs updates

Posted Dec 4, 2016
The staff at the hotel were amazing. Very nice kind and available at any time. The were friendly and for every problem that arose they wanted to fix it. The hotel was a disaster. It was filthy, broken and run down. Quite frankly it was disgusting. I wouldn't stay again.
4 out of 5
by A verified traveler

Posted Oct 28, 2016 on Hotels
Good hotel but too many Chinese groups in the breakfast room : a lot of noise !!!
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for bringing to our attention your experience with us. Your constructive feedback is valuable to us since we merge it with our continuous keenness to provide the best quality of service to our guests. We hope we were at the line of your expectation as we are committed to always develop and improve our services cause our guests deserve the very best. Meantime we look forward for your next visit and certainly you will feel the value of progression sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
3 out of 5
by A verified traveler from Italy

Definitely not a 5 stars hotel

Posted Oct 22, 2016 on Hotels
Service is the weak point of this hotel, waiters don't listen to your requests and receptionists are a bit rude. One of them was trying to convince me that dollar was stronger than euro and I had to pay a higher amount in dollar...when he realised he was wrong he suddenly became silent and didn't even apologise. Laundry service is slow and I had to call them 3 times to get my laundry. Food is very good and the choice is wide but the service is not compared to it. I won't come back.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx
5 out of 5
by A verified traveler

Posted Sep 16, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
2 out of 5
by A verified traveler from NY

Disappointed

Posted Aug 26, 2016
The hotel stay was not what was expected. The pillows smelled like someone slept on it. The bathroom was old and had mildew Furniture was stained. It needs a complete upgrade. The staff was not helpful at all. They promise to bring iron and adaptor for phone charger and never did. The breakfast was the only decent thing about this hotel.
Comment from Hotel Management
Sep 6, 2016 by refaat, Hotel Management
Dear Guest, First of all very sorry for the delay in answering to your kind message. Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx .I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx
2 out of 5
by A verified traveler

A regretful Trip

Posted Aug 23, 2016 on Hotels
They need Improvement of everything if they you want to stay in the international business
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx