Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from oman

Nice hotel near ancient egypt

Posted May 6, 2016
This hotel near perimet but to far for the city center the breakfast and dinner it is good the fasilities is also good the location is not so bad the room ferniture good
Comment from Hotel Management
May 14, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, - We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
3 out of 5
by A verified traveler

Pyramids Stay

Posted Apr 4, 2016
Pros: Comfortable beds, and clean rooms
Cons: The reception staff could be nicer.
Location: Location was very close to The Great Pyramids
This hotel provides the minimum that any traveler needs. Most of the staff was friendly, with the exception of a some reception staff. All of the pool area was under construction. We were told that we could use a partner hotels pool facilities. When we inquired about this at the reception desk, this is where we ran into some rather rude staff. Food was average. We made more trips to a near by hotel for dinner than here. The dinner buffet is VERY overpriced for what is offered. Hotel has laundry services, but are offered at a price and takes 24 hours for them to complete. And that price is per item. Hotel provided a place to rest and recover from all the sightseeing but didn't have many special amenities than the basics.
Comment from Hotel Management
Apr 6, 2016 by Refaat, Hotel Management
Dear guest, - It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Gamal Hassan General Manager Mercure Cairo LE Sphinx
2 out of 5
by Eva

Posted Feb 20, 2016 on Hotels
Comment from Hotel Management
Feb 27, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression
1 out of 5
by A verified traveler from Holland

Very bad choice

Posted Feb 15, 2016
Can not find enough words to describe the Terrible experience that I encounterd me and my wife while staying there , the best solution is to turn down the whole hotel and rebuild it from scratch and replace all the front desk staff as they don't know anything about handling guests
Comment from Hotel Management
Feb 22, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest,, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Refaat Mahmoud Front Office Manager
Comment from Hotel Management
Feb 22, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest,, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and hope to serve you in the near future Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Feb 22, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest,, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Refaat Mahmoud Front Office Manager
3 out of 5
by Haitham from Alexandria

Good Hotel

Posted Feb 11, 2016 on Hotels
good hotel for price
Comment from Hotel Management
Feb 27, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, - We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
4 out of 5
by A verified traveler from Rochefort

Très satisfait

Posted Jan 26, 2016
Pros: L'emplacement par rapport aux pyramides ( de Gizeh), également à 30mn de Saqqarah.
Location: Pas grand chose d'intéressant autour de l'hôtel, à part 2 ou 3 restaurants; mais des taxis très peu chers sont partout et vous emmènent où vous voulez
Un peu vieillissant, tout n'est pas en très bon état dans la chambre( joints SDB, moquette..), mais très confort. Surtout au prix dont nous avons bénéficié pour la semaine. Le personnel est très courtois et beaucoup de services proposés. La piscine est actuellement en train d'être refaite à neuf. A 10mn de marche des pyramides Attention, les prix proposés par l'hôtel pour les services tels que taxis, "guide", visites, sont au moins 2 fois plus chers que si vous passez par quelqu'un d'extérieur...
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
- We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
We very much appreciate your comments. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
We very much appreciate your comments. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
We very much appreciate your comments. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Feb 1, 2016 by Refaat Mahmou, Hotel Management
Dear Guest We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Sincerely
3 out of 5
by A verified traveler

Em frente as pirâmides

Posted Jan 15, 2016 on Hotels
Razoável
Comment from Hotel Management
Feb 27, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, - It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
3 out of 5
by A verified traveler from Altanta, GA

You get what you paid for...

Posted Jan 14, 2016
Pros: I like how you can see the pyramids from the hotel. Literally you can take pictures of at least 2 of pyramids from the front entrance.
Cons: The hotel needs major renovations and better cuisine.
Location: Visit Cairo as part of a group tour. You will be vulnerable if by yourself or in a small group. Plan and schedule tours ahead of time!
Overall, the hotel is not bad. It is a little outdated and could benefit from renovations. I believe this hotel had it's prime years in the 80s. The rooms are nicely decorated and comfortable to sleep in. My double bed room had a room for a little sitting area and a balcony facing the garden. The balcony furniture needed cleaning. The showers had mold around the ledge and tile areas; however, the staff said they would do an "extra" clean in the bathroom area. The hotel's carpet needs replacing. The buffet is mediocre and edible. We decided to spend close to 300 EGP to have lunch at the Nile Ritz Carlton. It was worth it! The hotel offers tours to the Pyramids, Old Cairo, Museum, Nile River cruise, and other locations. Since it is through the hotel you will pay double to triple the price versus through independent vendors via online. I strongly recommend you have your tours and transportation established before arriving to Egypt. Group tours are the best way! The vendors are vultures and will try every shenanigan to get your money especially if your are in small group. We had unpleasant experience with a taxi driver that ran up the meter from what should be a $7 fare to $21! Thankfully, the tourist police agreed with us when we showed them where the taxi picked us up. Best defense is to have an Arabic speaking person who is familiar with Cairo.
Comment from Hotel Management
Jan 27, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Refaat Mahmoud Front Office Manager Mercure Cairo Le sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and regarding that the hotel is outdated Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and regarding that the hotel is outdated Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and regarding that the hotel is outdated Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and regarding that the hotel is outdated Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 20, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Refaat Mahmoud Front Office Manager Mercure Cairo Le sphinx
Comment from Hotel Management
Jan 20, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Refaat Mahmoud Front Office Manager Mercure Cairo Le sphinx
2 out of 5
by Cristiano from Caratinga MG, Brasil

Bomzinho...

Posted Jan 1, 2016 on Hotels
O hotel realmente está longe de ser bom. Há muitos fumantes, a internet sem fio está somente na recepção. Está próximo às pirâmides... pelo preço está razoável.
Comment from Hotel Management
Feb 27, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression
1 out of 5
by A verified traveler from Bracknell, UK.

Awful experience

Posted Dec 31, 2015
Pros: location, room, gardens
Cons: staff training and supervision
Location: cannot venture out on foot unless very good at repelling attention; threateningly pushy sales people within metres of hotel entrance.near pyramids.
Choose somewhere other than here! Nice location, gardens and rooms are ruined by shockingly bad reception staff. They failed to honour pre-booked and confirmed hotel pickup and were then argumentative in an expensive 15 minute phone call from airport arrivals; ended up having to find own taxi. Dismally poor service from check-in staff; only one member of staff working, the others behind the counter preoccupied with their own concerns. Even the one-working staff openly prioritised incoming phone calls to serving the waiting guests. Rude, off-hand and entirely unhelpful staff for simple requests like an iron or help with organising tours. Nothing in mini-bar and no food or drink available (apart from water) within the hotel grounds or nearby to hotel, except from hotel restaurants. Mistake made by staff with final bill resulted in a phone call from reception staff to us in the airport taxi, once again with unprofessional, argumentative and entirely unacceptable attitude. Beware of the in-house tour company, Cobra travel; mandatory hidden extras revealed after payment may make the price EIGHT TIMES the one quoted for tours, such as to the pyramids.
Comment from Hotel Management
Feb 27, 2016 by Refaat, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and hope to serve you in the near future Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx