Hotel needs renovation
Posted Feb 26, 2017
i checked out after 1 day and went to Le Meridien.Mercure room is small and dark, light bulbs busted,furnitures worn out. aircoditioning not cooling, tv not working,carpets in hall ways and room full off stains.
When i called reception for all my inconveniences, their only answer was that they can't do anything until tomorrow. So i checked out and went to Le Meridien which is was very good.
Comment from Hotel Management
Mar 9, 2017 by refaat, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Mercure Cairo LE Sphinx