Ratings based on 301 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochefort

Très satisfait

Posted Jan 26, 2016
Pros: L'emplacement par rapport aux pyramides ( de Gizeh), également à 30mn de Saqqarah.
Location: Pas grand chose d'intéressant autour de l'hôtel, à part 2 ou 3 restaurants; mais des taxis très peu chers sont partout et vous emmènent où vous voulez
Un peu vieillissant, tout n'est pas en très bon état dans la chambre( joints SDB, moquette..), mais très confort. Surtout au prix dont nous avons bénéficié pour la semaine. Le personnel est très courtois et beaucoup de services proposés. La piscine est actuellement en train d'être refaite à neuf. A 10mn de marche des pyramides Attention, les prix proposés par l'hôtel pour les services tels que taxis, "guide", visites, sont au moins 2 fois plus chers que si vous passez par quelqu'un d'extérieur...
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
- We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
We very much appreciate your comments. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
We very much appreciate your comments. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Feb 1, 2016 by Refaat mahmoud, Hotel Management
We very much appreciate your comments. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Feb 1, 2016 by Refaat Mahmou, Hotel Management
Dear Guest We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler from Altanta, GA

You get what you paid for...

Posted Jan 14, 2016
Pros: I like how you can see the pyramids from the hotel. Literally you can take pictures of at least 2 of pyramids from the front entrance.
Cons: The hotel needs major renovations and better cuisine.
Location: Visit Cairo as part of a group tour. You will be vulnerable if by yourself or in a small group. Plan and schedule tours ahead of time!
Overall, the hotel is not bad. It is a little outdated and could benefit from renovations. I believe this hotel had it's prime years in the 80s. The rooms are nicely decorated and comfortable to sleep in. My double bed room had a room for a little sitting area and a balcony facing the garden. The balcony furniture needed cleaning. The showers had mold around the ledge and tile areas; however, the staff said they would do an "extra" clean in the bathroom area. The hotel's carpet needs replacing. The buffet is mediocre and edible. We decided to spend close to 300 EGP to have lunch at the Nile Ritz Carlton. It was worth it! The hotel offers tours to the Pyramids, Old Cairo, Museum, Nile River cruise, and other locations. Since it is through the hotel you will pay double to triple the price versus through independent vendors via online. I strongly recommend you have your tours and transportation established before arriving to Egypt. Group tours are the best way! The vendors are vultures and will try every shenanigan to get your money especially if your are in small group. We had unpleasant experience with a taxi driver that ran up the meter from what should be a $7 fare to $21! Thankfully, the tourist police agreed with us when we showed them where the taxi picked us up. Best defense is to have an Arabic speaking person who is familiar with Cairo.
Comment from Hotel Management
Jan 27, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Refaat Mahmoud Front Office Manager Mercure Cairo Le sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and regarding that the hotel is outdated Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and regarding that the hotel is outdated Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and regarding that the hotel is outdated Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 25, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia .com site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and regarding that the hotel is outdated Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback on Expedia we site and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 19, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and for mentioning that the hotel has lots of good things. We regret the inconvenience caused due to the taxi issue and we do assure you that such behavior is unacceptable from our side Gamal Hassan General Manager Mercure Cairo LE Sphinx
Comment from Hotel Management
Jan 20, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Refaat Mahmoud Front Office Manager Mercure Cairo Le sphinx
Comment from Hotel Management
Jan 20, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Refaat Mahmoud Front Office Manager Mercure Cairo Le sphinx
1 out of 5
by A verified traveler from Bracknell, UK.

Awful experience

Posted Dec 31, 2015
Pros: location, room, gardens
Cons: staff training and supervision
Location: cannot venture out on foot unless very good at repelling attention; threateningly pushy sales people within metres of hotel entrance.near pyramids.
Choose somewhere other than here! Nice location, gardens and rooms are ruined by shockingly bad reception staff. They failed to honour pre-booked and confirmed hotel pickup and were then argumentative in an expensive 15 minute phone call from airport arrivals; ended up having to find own taxi. Dismally poor service from check-in staff; only one member of staff working, the others behind the counter preoccupied with their own concerns. Even the one-working staff openly prioritised incoming phone calls to serving the waiting guests. Rude, off-hand and entirely unhelpful staff for simple requests like an iron or help with organising tours. Nothing in mini-bar and no food or drink available (apart from water) within the hotel grounds or nearby to hotel, except from hotel restaurants. Mistake made by staff with final bill resulted in a phone call from reception staff to us in the airport taxi, once again with unprofessional, argumentative and entirely unacceptable attitude. Beware of the in-house tour company, Cobra travel; mandatory hidden extras revealed after payment may make the price EIGHT TIMES the one quoted for tours, such as to the pyramids.
1 out of 5
by A verified traveler from London

An utter disgrace to the Accor group - simply awfu

Posted Dec 31, 2015
Pros: The room and it's location.
Cons: The staff, their manners and customer service that meets European standards.
Location: Pyramids nearby but don't venture off onto the streets or you will be harassed by locals.
An awful experience and one that will not be repeated.
4 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Nice hotel close to pyramids but away from cairo

Posted Dec 30, 2015
It was nice experience. The tour guide 'shady' was the highlight of the trip. The agency Egypt pyramids tours was good too. The only thing was the same monotonous breakfast everyday!! Since we stayed for a week so... But overall good trip Good historical experience!
3 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

Not very quiet location but close to pyramids

Posted Dec 17, 2015
The city of Giza was extremely dirty noisy and the hotel was in a corner of busy street don't rely on the hotel pictures
Comment from Hotel Management
Dec 31, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 31, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 31, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
1 out of 5
by A verified traveler from san Diego

Most worse Hotel I have ever used through out my l

Posted Dec 16, 2015
Pros: Nothing, worse breakfast at all they made omelet in old pans and no choices on breakfast items
Cons: demolition and building again
Location: nothing around the hotel available offering taxi club in hotel most expensive than outside
dirty sauna areas , no swimming pool , no heating water system as showering once cold and exact so hot that no stand possible old and torn towels in sauna old carpeting in the floors
3 out of 5
by A verified traveler

Hotel with Pyramids view

Posted Dec 8, 2015
Very bad experience. We stayed 3 nights in this hotel. First night we haven't slept because of the noises next room which seems it was a fellow who was a regular at the hotel and got drunk every night. So the 2nd day, the staff was very kind to move us to another room. The room was very good, we had everything we needed but the problem was in the running water when making our shower it was either very hot or very cold... Balcony was very dusty, the safe box didn't work. So for the time being I strongly don't recommend this hotel.
Comment from Hotel Management
Dec 18, 2015 by refaat mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 18, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 18, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 18, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 18, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 18, 2015 by refaat mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 18, 2015 by refaat mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 14, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations.Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 14, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations.Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 14, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations.Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
Comment from Hotel Management
Dec 14, 2015 by refaat, Hotel Management
Dear Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations.Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great hotel & great referral to our tour guide

Posted Dec 1, 2015
Pros: Before we made arrangements to stay we had a few questions regarding handicap rooms etc. including shuttle service at which we received a quick reply
Location: location to see the pyramids out our window was "Awesome" The hotel also recommended our tour guide who spoke fluent English & also helped us around
We had no problems getting around as I am partial handicap Everyone was eager to help us. what a pleasant surprise
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX USA

Great location and friendly staff

Posted Nov 29, 2015
Pros: Staff and location.
Cons: The a/c. (In defense of the hotel, it may have just been our room and it wasn't bad enough to change room.)
Location: Pyramids of Giza.
My GF and I stayed there for vacation. Hotel is located very close to the Pyramids; you can actually see them from the hotel. Staff: I cannot say enough nice things about the hotel staff. They were friendly and very professional. Food: Overall, the food was pretty good. We ate breakfast at the hotel buffet every morning and most dinners as we were kind of tired at the end of the day from exploring. The breakfast buffet is good, not great, but it definitely worked. The Italian restaurant, however, was very good and the service was wonderful. Room: I only "complaint" that I have is that the air conditioner wasn't consistent. Told the front desk and they had a maintenance person within 10 minutes (great service that I mentioned earlier). He changed the filter and it was much better. The room temperature varied from "cold" to "cool" which is much better than the "hot" that it was before I told the front desk. The only reason that I bother to bring this up is because we were there in late November when the weather was nice. I am not sure I would have been as okay with it if we were there in the Summer. I just think their cooling system is in need of an update. Beds were very comfortable. Pool: It seemed nice (and clean) but we didn't use it as the weather wasn't too hot. Overall, you can tell that the hotel could use some updating. But frankly, it seems that most places have suffered since the revolution. We would definitely stay there again.