Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
72% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from 東京

施設が古いのでもっと清潔にすべし

Posted Jun 7, 2016
パッケージツアー用。 立地条件悪い。 フリーの人には不向き。 清潔感に欠ける。 フロントから部屋までが遠い。
Comment from Hotel Management
Jun 14, 2016 by refaat, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and hope to serve you in the near future Gamal Hassan General Manager Mercure Cairo LE Sphinx
4 out of 5
by A verified traveler from oman

Nice hotel near ancient egypt

Posted May 6, 2016
This hotel near perimet but to far for the city center the breakfast and dinner it is good the fasilities is also good the location is not so bad the room ferniture good
Comment from Hotel Management
May 14, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest, - We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
3 out of 5
by A verified traveler

Pyramids Stay

Posted Apr 4, 2016
Pros: Comfortable beds, and clean rooms
Cons: The reception staff could be nicer.
Location: Location was very close to The Great Pyramids
This hotel provides the minimum that any traveler needs. Most of the staff was friendly, with the exception of a some reception staff. All of the pool area was under construction. We were told that we could use a partner hotels pool facilities. When we inquired about this at the reception desk, this is where we ran into some rather rude staff. Food was average. We made more trips to a near by hotel for dinner than here. The dinner buffet is VERY overpriced for what is offered. Hotel has laundry services, but are offered at a price and takes 24 hours for them to complete. And that price is per item. Hotel provided a place to rest and recover from all the sightseeing but didn't have many special amenities than the basics.
Comment from Hotel Management
Jul 20, 2016 by Refaat, Hotel Management
Dear guest, - It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Gamal Hassan General Manager Mercure Cairo LE Sphinx
4 out of 5
by Mr W from London

Nice and quiet hotel

Posted Mar 8, 2016 on Hotels
Nice hotel but definitely not a 5 star.
Comment from Hotel Management
May 21, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
1 out of 5
by Christopher from Montreal

Posted Mar 1, 2016 on Hotels
Horrible hotel avoid at all costs
Comment from Hotel Management
Mar 7, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Gamal Hassan General Manager Mercure Cairo LE Sphinx
2 out of 5
by Eva

Posted Feb 20, 2016 on Hotels
Comment from Hotel Management
Feb 27, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression
1 out of 5
by A verified traveler from Holland

Very bad choice

Posted Feb 15, 2016
Can not find enough words to describe the Terrible experience that I encounterd me and my wife while staying there , the best solution is to turn down the whole hotel and rebuild it from scratch and replace all the front desk staff as they don't know anything about handling guests
Comment from Hotel Management
Feb 22, 2016 by Refaat Mahmoud, Hotel Management
Dear Guest,, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Refaat Mahmoud Front Office Manager
3 out of 5
by Haitham from Alexandria

Good Hotel

Posted Feb 11, 2016 on Hotels
good hotel for price
Comment from Hotel Management
Feb 27, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, - We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx
4 out of 5
by A verified traveler from Rochefort

Très satisfait

Posted Jan 26, 2016
Pros: L'emplacement par rapport aux pyramides ( de Gizeh), également à 30mn de Saqqarah.
Location: Pas grand chose d'intéressant autour de l'hôtel, à part 2 ou 3 restaurants; mais des taxis très peu chers sont partout et vous emmènent où vous voulez
Un peu vieillissant, tout n'est pas en très bon état dans la chambre( joints SDB, moquette..), mais très confort. Surtout au prix dont nous avons bénéficié pour la semaine. Le personnel est très courtois et beaucoup de services proposés. La piscine est actuellement en train d'être refaite à neuf. A 10mn de marche des pyramides Attention, les prix proposés par l'hôtel pour les services tels que taxis, "guide", visites, sont au moins 2 fois plus chers que si vous passez par quelqu'un d'extérieur...
Comment from Hotel Management
Feb 1, 2016 by Refaat Mahmou, Hotel Management
Dear Guest We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Sincerely
3 out of 5
by A verified traveler

Em frente as pirâmides

Posted Jan 15, 2016 on Hotels
Razoável
Comment from Hotel Management
Feb 27, 2016 by Ahmed Sherief, Hotel Management
Dear Guest, - It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Refaat Mahmoud Front Office Manager Mercure Cairo Le Sphinx