New Garden Palace Hotel

Photo gallery for New Garden Palace Hotel

Primary image
LCD TV
Individually decorated, individually furnished, desk, bed sheets
Individually decorated, individually furnished, desk, bed sheets
Room amenity

Overview of New Garden Palace Hotel

New Garden Palace Hotel

3.0 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Guests rated this property 2.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Parking available
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
11 Moderiat El Tahrir, St Garden City, Cairo

Explore the area

  • Popular LocationAmerican University of Cairo3 min drive
  • Popular LocationTahrir Square5 min drive
  • Popular LocationEgyptian Museum7 min drive
  • AirportCairo (CAI-Cairo Intl.)43 min drive

Choose dates to view prices

About this area

Cairo

New Garden Palace Hotel is located in Downtown Cairo, a neighborhood in Cairo. Notable landmarks in the area include Giza Pyramid Complex and Great Sphinx of Giza, and travelers wishing to experience a bit of culture can try The Grand Egyptian Museum. Giza Zoo and Sports Center Gezirah Sporting Club are also worth visiting.

What's nearby

  • League of Arab States - 19 min walk
  • Qasr El Nil Bridge - 20 min walk
  • American University of Cairo - 3 min drive
  • Tahrir Square - 5 min drive
  • Egyptian Museum - 7 min drive

Getting around

  • Cairo Rames Station - 24 min drive
  • Cairo Intl. Airport (CAI) - 43 min drive

About this property

New Garden Palace Hotel

3-star Cairo hotel in Downtown Cairo, near Egyptian Museum
Along with a restaurant, this hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking, and concierge services.
New Garden Palace Hotel offers 60 air-conditioned accommodations with complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas and include desks. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers. Housekeeping is provided daily.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Laundry detergent
  • Separate sitting area

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Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

New Garden Palace Hotel Hotel
New Garden Palace Hotel Cairo
New Garden Palace Hotel Hotel Cairo

Frequently asked questions

Overall score and ratings

2.0
Rating 5 - Excellent. 0 out of 5 reviews
5 - Excellent 0%
Rating 4 - Good. 0 out of 5 reviews
4 - Good 0%
Rating 3 - Okay. 1 out of 5 reviews
3 - Okay 20%
Rating 2 - Poor. 3 out of 5 reviews
2 - Poor 60%
Rating 1 - Terrible. 1 out of 5 reviews
1 - Terrible 20%

2.0/5

Cleanliness

1.6/5

Staff & service

1.5/5

Amenities

1.8/5

Property conditions & facilities

2/5 Poor

Disliked: Cleanliness, staff & service, amenities
Rude staff, i booked 2 night including breakfast and WiFi.. There is no breakfast facilities at all, and there is no WiFi in n rooms. If you want WiFi you have to come down to reception area a very bad service from Expedia because I booked through them
Stayed 2 nights in Dec 2020

3/5 Okay

Business traveler
Disliked: Staff & service, property conditions & facilities
Quiet but old
The only thing I liked was the quiet room I had which was very important to me. The place is difficult to find even by Uber due to the streets layout in the neighborhood. Payment must be in cash. Elevator on 1st floor didn’t work. Had to walk up the stairs with heavy bags to take the elevator from 2nd floor. The elevator is very old and extremely small, barely enough for 2 persons. The room was small and screaming for renovation. There was some broken tiles that were covered by a thin rug. No trash basket and no small table in the room. Very small and old fridge. Even The TV remotes needed batteries. Upon leaving, I asked for my receipt but the front desk personnel refused to give me one, claiming receipt has to be written by accounting which was not available at the time!. He also complained about my rate and asked me to show him how I got it. Then he claimed it was for budget room!, which made me wonder if there were rooms actually worse than the one I got. Clearly this place is mismanaged because it is in a nice and quiet neighborhood and can be much much better, so unfortunate.
Stayed 3 nights in Sep 2020

2/5 Poor

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
No TV, room is too small, toilette is not clean and too smelly, nothing mentioned online is available
Stayed 1 night in Aug 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Case Scenario Hotel DONT Go There
Sorry It was so bad I want my money back from you guys no towles no toilet papper I ask the rep they dont have the frist room some one had just left it the second room was just as bad no drink s no food no breakfast and it said I had but never got it the hotel is hard to find it took me and taxi driver so long to find it bad hotel worst case ever I want my money back
Stayed 1 night in Apr 2020

2/5 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No visa card no dinner even the breakfast not as per the reservation , and must pay only in cash sure need alot to be improve
Stayed 3 nights in Apr 2020