Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Japan

メトロが便利

Posted May 7, 2016
メトロ主体で動く方には便利だと思います。 カイロ中心部の喧騒から橋を隔てて、まあまあ静かです。 反面、このホテル周辺には売店やレストランが無さそうでした。
Comment from Hotel Management
May 21, 2016 by Abdellatif, Hotel Management
この度は、Novotel Cairo El Borg でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。
4 out of 5
by A verified traveler from Berlin

Schönes Hotel in Innenstadtlage

Posted May 3, 2016
Pros: Die Empfangsdame beim C/I hat einen kompetenten und sicheren Eindruck gemacht und war sehr hilfsbereit. Hat schnell ein Nichtraucherzimmer gefunden.
Cons: Generalüberholung der Zimmer.
Location: Das Hotel befindet sich in der Nähe vom Tahir Platz, Ägyptischen Museum, Oper und dem Al Ahli Stadium.
Schönes Hotel in Innenstadtlage mit relativen preiswerten Zimmergreisen. Ein angenehmer Empfang mit Problemen beim Kategorieausgleich, habe ein Nichtraucherzimmer zum Nil (Aufpreis) reserviert und dieses war erst beim zweiten Anlauf verfügbar. Es gibt nur 2 von 7 Etagen die Raucherfrei sind. Die Nacht war etwas laut aufgrund des Open Disco Bootes, aber der Blick hat sich trotzdem gelohnt. Das Frühstück war reich bestückt und für jeden war etwas vorhanden. Der Pool befindet sich auf der Lobbyebene und ist für die meisten Gäste einsehbar. :-( Bei der Ankunft auf dem Zimmer sind mir die Barthaare im Bad aufgefallen. Sie lagen im WC und Waschbecken, sowie der Teppich mit einigen Flecken. Das ganze Hotel könnte mal wieder einen neuen Anstrich erhalten. Aufgrund der guten Lage würde ich es wieder buchen.
Comment from Hotel Management
May 23, 2016 by Abdellatif , Hotel Management
wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Cairo El Borg. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.
4 out of 5
by A verified traveler from Amman

Family hotel in a great location

Posted May 2, 2016
Pros: Location, the room could host 4 people, the staff we extra helpful and it was great value for money.
Cons: Better double glazing to cut down on the noise pollution.
Location: The museum is the obvious option but the opera house and tower are very close by as well.
We were able to check in on arrival even though we arrived at 9.30 am and check in does start until 2 pm. Our room was comfortable for 2 adults and 2 children with a great view of the Nile. The a/c worked well and kept the room chilled. The water pressure in the large shower was excellent and their were 4 bath towels. Breakfast was great, we were given complementary breakfast on our day of arrival and permitted to grab an early bite on the day we left even though breakfast didn't officially start until 6.30 am. The only negative was the noise pollution from the Nile party boats moored outside the hotel but they stopped at about 10 pm and with the A/C on they didn't disturb us. I would recommend this hotel to anyone for the location, cost and staff but it is dry so wouldn't suit everyone.
Comment from Hotel Management
May 21, 2016 by Abdellatif, Hotel Management
Dear Claire & Steve We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank You
3 out of 5
by A verified traveler

Good hotel but needs more cleaning

Posted Apr 25, 2016
The hotel is great. Great location. Great view of the Nile. Great staff. The issue is the quality of the bathroom. It's not cleaned well so the shower floor looks bad. The toilet paper dispenser was rusty in some parts and the hair dryer was covered with some sort of oil as if it was egg yolk. Attention to detail is needed. The furniture looks all modern but it's all mass produced and very cheap like IKEA. The breakfast is great but the waiters lack remembering to bring coffee for example otherwise the food is great. I think the hotel is a bit expensive for the quality. The rooftop restaurant has a obligatory minimum charge of 100 Egyptian pounds per person which is ridiculous if you just want to have an afternoon tea. This isn't just here at this hotel but at most higher-end places. Egypt Tourism Ministry...get your act together or this beautiful country will keep staying behind thinking its already too posh and fancy for everyone who can't afford an obligatory minimum charge.
Comment from Hotel Management
May 21, 2016 by Abdellatif, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4 out of 5
by Marwan

Comfortable and Secure

Posted Feb 17, 2016 on Hotels
The hotel is located in a good position in Zamalek, very close to the Cairo Tower, the Egyptian museum and on the Nile. The rooms are large with free WiFI. The best part is the breakfast, it is plentiful, varied and delicious.
Comment from Hotel Management
Apr 15, 2016 by Abdellatif, Hotel Management
Dear Marwan We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril
4 out of 5
by A verified traveler

リーズナブル

Posted Feb 15, 2016 on Hotels
清潔で、リーズナブルなホテルでした。
Comment from Hotel Management
Apr 15, 2016 by Abdellatif, Hotel Management
ありがとうございました
4 out of 5
by A verified traveler

Bien situé vue splendide sur le Nil...

Posted Feb 13, 2016
Pros: La dimension et la propreté de la chambre... le confort extrême des lits ..la bouilloire et les 2 tasses dans la chambre (2 vraies tasses en faience)
Cons: Davantage d'espace pour le lieu du breakfast. Proposer du karkadé. Et par pitié STOP avec le thé et les infusions LIPTON.. c'est très mauvais...
Location: Ile de Gezira très agréable tout près de l'Opéra du musée d'art moderne...de la place Tahrir et du merveilleux musée égyptien ; très proche du centre
L'accueil est aimable mais standardisé (accueil bien meilleur au Barcelo pyramids à Guizeh) ; le hall d'entrée un peu étroit, sombre et pas très agréable. Le personnel est aimable et disponible. les agents de sécurité à l'entrée étaient charmants ... L'hôtel est très propre très bien situé .. les chambres accueillantes et vastes ..la literie EXTREMEMENT confortable ; les lits d'une personne très larges (1,20 m je pense) la vue de la chambre splendide donnait sur le Nil Le lieu du breakfast trop étroit également il était difficile de circuler autour des plats sans bousculer les autres personnes. Choix varié pour tous les goût.
Comment from Hotel Management
Apr 18, 2016 by Abdellatif, Hotel Management
cher Armelle Nous apprécions beaucoup vos commentaires concernant votre séjour au Novotel Cairo El Borg. Il est toujours un plaisir de recevoir des commentaires positifs. Je vais partager vos commentaires avec notre équipe. Je suis sûr que cette rétroaction servira comme un encouragement à tous nos employés que nous nous efforçons d'améliorer en permanence la qualité de nos services. Je vous remercie encore de partager votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Cordialement, Abdellatif Gebril
3 out of 5
by A verified traveler

ナイル川沿いの部屋は窓の気密性が悪く、窓を開けているのと同じ防音で、夜寝れません

Posted Feb 8, 2016 on Hotels
大変古いホテルをリノベーションしており、フロントロビー、廊下などはホームページ通りだが、部屋については窓枠の隙間から風が漏れるほどの気密性の悪さで、階下のナイル川には重低音を鳴らす観光船が多数あり、耳栓をしてもうるさく寝れない。ナイル川沿いの立地の良さも裏目に出るホテルであり、ナイル川沿いには高級ホテルがたくさんあるので、あと1万出してでも他に泊まったほうが絶対に良い。
Comment from Hotel Management
Apr 15, 2016 by Abdellatif, Hotel Management
ありがとうございました
4 out of 5
by Nathan

Posted Feb 7, 2016 on Hotels
Comment from Hotel Management
Apr 15, 2016 by Abdellatif, Hotel Management
Thank You
4 out of 5
by A verified traveler from 日本・群馬

総合的に見て満足できるホテル

Posted Jan 28, 2016
Pros: ナイル川の眺め
Cons: バスタブがない点
Location: 考古学博物館、カイロタワーまで徒歩圏です。
市の中心部まで徒歩圏にあり、観光の拠点とするのに便利です。設備的にも清潔で使いやすく満足しました。スタッフも親切で気持ちよく過ごせました。
Comment from Hotel Management
Feb 5, 2016 by Abdellatif, Hotel Management
Thank You