Ratings based on 29 Verified Reviews

3.3 out of 5
66% of guests recommend
3.9 Room cleanliness
3.3 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

Very good hotel, close to airport

Posted Jan 20, 2017
Amazing hotel , nice staff , quite territory , room upgraded , nice ambiance
Comment from Hotel Management
Jan 23, 2017 by Ahmed Sabry General Manager, Hotel Management
Dear Elina, First of all I would like to thank you for choosing Radisson Blu Hotel, Cairo Heliopolis and finding time to write such a nice review about our hotel. Positive comments like yours are huge motivation and determination for our team members to remain the best and keep delighting our precious guests. We look forward to seeing you back at our beautiful hotel. Sincerely Ahmed Sabry General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from jax fl

Very Nice hotel, great service from most except th

Posted Dec 23, 2016
Nice hotel, great service from most except the travel agents who thinks money grows on trees anywhere but in Egypt. Also my short to book all kids above 12 years of age as adult. it's the custom here, for all the other hotels also
Comment from Hotel Management
Dec 25, 2016 by Ahmed Sabry General Manager, Hotel Management
Dear Sir, Thank you for your feedback and for taking the time to tell us about your experience. We are delighted to know that you liked the hotel location, Happy to know that you enjoyed our services. We wished you have enough time to give us more details about the weaknesses you faced from the travel agent so we can continually improve our services. And we are sorry you did not get the 100% satisfaction about your stay as we always aim. We looking forward to welcome you back again to Radisson BLU Hotel, Cairo Heliopolis, And we will make sure that your next stay to reflect our truly standard of services so that you return more and more. Sincerely Ahmed Sabry General Manager
2 out of 5
by A verified traveler

tips

Posted Sep 21, 2016
If you didn't tip the staff for smiling, moving out of your way, moving a bag two feet or anything they sulked and were rude to you.... It doesn't cost anything to be nice but it does in Egypt
Comment from Hotel Management
Sep 26, 2016 by Customer Care, Hotel Management
Thank you for taking the time to write your review. We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
2 out of 5
by A verified traveler

Posted Jul 21, 2016
It could be higher rated if compared to other Egyptian hotels nearby , but I don't advice anyone to stay in there
Comment from Hotel Management
by Ahmed Sabry General Manager, Hotel Management
Dear Sir, Thank you for taking the time to write a review. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We appreciate your feedback and will undoubtedly use it to fine tune our operation. Hoping for another opportunity to exceed your expectations during any future stays that you may have. Sincerely
1 out of 5
by A verified traveler from Toronto

Stupid rules

Posted Jul 10, 2016
I was traveling with my wife and the hotel staff refused to let me check in before presenting my marriage certificate declaring that this is the rules of the country, it is shame on a hotel which name themselves as 5* not to mention such important rule so that guests get ready with the required documents. I am totally upset from this hotel as I stated before in other hotels in Cairo and never heard about such rule not anyone asked me to present my marriage certificate.
Comment from Hotel Management
Jul 15, 2016 by Customer Care, Hotel Management
Dear Alfred, Thank you for taking the time to write your review. We apologize for the disappointing service you received when you arrived to check into the hotel. We appreciate you bringing this matter to our attention and have shared your comments with hotel management to review the situation.
2 out of 5
by A verified traveler from Doha Qatar

Poor facilities, modest level team

Posted May 19, 2016
Pros: room sevice only
Cons: facilities ,room decoration and furneture training for sevice staff
Location: very bad back view
Bad exierience, not recommended at all, should improve.
Comment from Hotel Management
May 23, 2016 by Customer Care, Hotel Management
Dear Ahmed, Thank you for taking the time to share your experience. We are glad you liked the room service and apologize you were disappointed with the facilities, room decor and furniture, and the service you received from the staff. We value your feedback and have shared your comments with hotel management to continually improve our guest experience.
2 out of 5
by A verified traveler from n.y

Just Close to airport

Posted Mar 29, 2016
Newer hotel, but the don't clean the rooms, very dusty, u could tell the housekeeping only comes to fix the sheets not even change them, towels are just put back on the rack eventhough u put them on the floor, house keeping was the worst I ever seen, should put cans for those guys and fire all of them, durring my 5 day stay dust was all over the tables and not once wiped, u ask for anything they sure u all the way, u get nothing, it's a shame, this is a new hotel close to alot of places, but to bad staff in this place was one of the worst and will most definitely not bring me back. What a shame.
Comment from Hotel Management
May 5, 2016 by Customer Care, Hotel Management
Dear Sam, Thank you for taking the time to write your review. We apologize you were disappointed with the cleanliness of your room and the housekeeping service. We value your feedback and have shared your comments with hotel management to review and improve our guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2015
It was good overall. Recommended. Near Airport. Easy access.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jul 25, 2015
very good hotel ,, very safe ,, nice food ,, close to many shopping malls
4 out of 5
Recommended
for Everyone
by A verified traveler

good

Posted Jun 24, 2015
very good location ,, close to the international airport ,, nice food ,, wow shopping