Ratings based on 409 Verified Reviews

3.7 out of 5
71% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 7, 2017
The city view was terrible The hotel wasn't really five stars
Comment from Hotel Management
Jul 18, 2017 by Sarah El Morsi , Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with your feedback on Expedia. We are disappointed to hear that your experience did not meet your expectations. We would appreciate receiving additional feedback to understand more about your experience therefore please do not hesitate to contact the hotel directly. We hope to have the chance to welcome you back in the near future and to make it right. With kind regards, Sarah eCommerce Manager
2 out of 5
by A verified traveler from London

Huge hotel lacks cleanliness

Posted Jul 2, 2017
Pros: Has good air condition and choice of resturants
Cons: More supervision and cleanliness ie food hygiene
Location: Proximity to Nile river
Hotel rooms needs updating food not very clean we developed food poisoning due to that two days our trip was wasted !
Comment from Hotel Management
Jul 18, 2017 by Sarah El Morsi , Hotel Management
Dear Adam, Thank you for taking the time to provide us with your detailed feedback. We are pleased to hear that you found a variety of restaurant choices at our property. We are however sorry to hear that you felt unwell and please be assured that strict measures are in place to ensure the health and safety of our guests and team members. We would appreciate if you could please send us more details by contacting the hotel directly. We look forward to regaining your trust in us and welcoming you back in the near future. With kind regards, Sarah eCommerce Manager
2 out of 5
by A verified traveler from i

Dated

Posted May 23, 2017
Dated hotel in need of refurb .Opposite bus station and noisy
Comment from Hotel Management
Jul 16, 2017 by Sarah El Morsi , Hotel Management
Dear Hamdan, Thank you for choosing to stay at the Ramses Hilton and thank you for taking the time to review us on Expedia. We are pleased to inform you that we have taken action on our valuable guest feedback and the hotel is currently undergoing phased refurbishments in order to revitalize our product. We look forward to welcoming you back to try out the new product. Kind regards, Sarah eCommerce Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia pa

very nice hotel.

Posted May 19, 2017
Pros: The design of the hotel is very nice with many staff that are very helpful. the best breakfast that I have had in as many hotels that I have visited.
Cons: Dirty streets around the hotel.
Location: very good location.r
hotel by itself is very nice but unfortunately surrounded immediately by several dirty street. The people running the conceiage department specially Mr.Sammy and his staff are very helpful..
Comment from Hotel Management
May 23, 2017 by Menna, Hotel Management
Dear Reza, We would like to thank you for taking the time to write your review as it is only through our valuable guests’ feedback we can improve our service and product. We are really happy to helpfulness of the team as well as the Breakfast. Your good-self comment about the Concierge Department and specially Samy is highly appreciated. We will ensure communicating this with the concerned Managers to be shared with their team members. Hope you have enjoyed your stay at Cairo and specifically at Ramses Hilton and we will be looking forward to welcoming you once more in the near future. Thanks and Best Regards, Menna Ahmed Assistant eCommerce Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from riyadh

I love Nile view.

Posted May 1, 2017
First time in Egypt. I love it.I will bring my kids with me next visit.
Comment from Hotel Management
May 3, 2017 by Menna , Hotel Management
Dear Um Fawaz, We would like to thank you for taking the time to write your review as it is only through our valuable guests’ feedback we can improve our service and product. We are really happy to hear your positive comments and will be looking forward to welcoming your kids on your coming visit to Cairo. Hope you have enjoyed your stay at Ramses Hilton and we will be looking forward to welcoming you once more in the near future. Regards, Menna Ahmed Assistant eCommerce Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Apr 30, 2017
It's great hotel located in downtown area and right across from river nile everything is super close
3 out of 5
by A verified traveler

Close to down town

Posted Apr 22, 2017
Pros: OK
Location is close to down town which is a blessing and a curse, noisy and the surrounding is dirty
Comment from Hotel Management
Apr 23, 2017 by Menna, Hotel Management
Dear Sir, Thank you for taking the time to write to us as it is only through our valuable guests' feedback we can improve our service and product. We are happy to know that the hotel location met your good self satisfaction and would like to share with you that the hotel is currently undergoing phased refurbishments which will indeed include double glazing window in order to make it an even more inviting atmosphere for our guests. Looking forward to welcoming you in the near future at Ramses Hilton. Regards, Menna Ahmed Assistant eCommerce Manager
2 out of 5
by Gerard

Smoke everywhere

Posted Apr 18, 2017 on Hotels
The hotel is old and people are smoking everywhere. Smell of smoke was disgusting. I hope the hotels brings in a no-smoking rule. The cleaning staff where fantastic
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Amazing location, beautiful view, the rooms are ok, needs renovation to be honest.
Comment from Hotel Management
Apr 19, 2017 by Menna, Hotel Management
Thank you for taking the time to write to us as it is only through our valuable guests' feedback we can improve our service and product. We are glad to hear your positive comment in regard to the location, view as well as the room and would like to inform you that the hotel is currently undergoing phased refurbishments in order to make it an even more inviting atmosphere for our guests. Looking forward to welcoming your good-self in the near future. Thank you, Menna Ahmed Assistant eCommerce Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Center of downtown is a great advantage.

Posted Apr 14, 2017
Pros: Breakfast spread
Cons: Internet connection reliability
Location: Centrally located. The Egyptian Museum is close by. Tower of Egypt is also close by. The pyramids is 30 mins away by Taxi.
Great hotel. the breakfast spread is amazing. Internet is not very reliable. Can be improved.
Comment from Hotel Management
Apr 15, 2017 by Menna, Hotel Management
Dear Thothathri, We would like to thank you for taking the time to write your review as it is only through our valuable guests’ feedback we can improve our service and product. We are really happy to hear your positive comments in regards to our breakfast, your comment is highly appreciated. We will ensure communicating this with the concerned Managers to be shared with their team members. Hope you have enjoyed your stay at Cairo and specifically at Ramses Hilton and we will be looking forward to welcoming you once more in the near future. Regards, Menna Ahmed Assistant eCommerce Manager