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Reviews of Sheraton Cairo Hotel & Casino

5 out of 5
Sheraton Cairo Hotel & Casino
Galaa Square, Giza

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 264 reviews" "
Rating 8 - Good. 66 out of 264 reviews" "
Rating 6 - Okay. 19 out of 264 reviews" "
Rating 4 - Poor. 10 out of 264 reviews" "
Rating 2 - Terrible. 16 out of 264 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent new renovated hotel very professional staff Amazing food variety in the morning breakfast many options for dining don’t forget the delicious Honey Cake from bridge cafe - overall wonderful experience
Stayed 1 night in Mar 2024
Response from . on Mar 10, 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Wondetful experience with front desk staff especially Ahmedehab - fantastic help with extra night stay which i thought was included with package - as well as Ismail & all staff I encountered.
Stayed 1 night in Mar 2024
Response from Hotel Managment on Mar 8, 2024
Dear Valued guest, we want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from . on Jan 30, 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Khalid, jeddah

Stayed 4 nights in Jan 2024
Response from Hotel Managment on Mar 8, 2024
Dear Valued guest, we want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Larry Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been nicer. It was very clean and upscale. Food was great. Room cleaned everyday. Over all easy to navigate around. I would come back.
Stayed 9 nights in Jan 2024
Response from . on Jan 22, 2024
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

TALAL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from . on Jan 22, 2024
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Sang Cheol, Closter

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best assistance from staffs
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 2, 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Yagoub mohamed

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to thank the staff over the reception especially Suha is a very helpful and nice Indeed I m very grateful overall
Stayed 7 nights in Nov 2023
Response from Hotel Managment on Dec 1, 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Hamdi

Liked: Cleanliness, amenities
Outstanding Performance at front desk very polite professional service Rooms are very clean and new
Stayed 1 night in Nov 2023
Response from . on Nov 20, 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Mehrshad

Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 31, 2023
Dear Mehrshad, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 Good

Ali

Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 31, 2023
Dear Ali, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center located
Stayed 8 nights in Sep 2023
Response from Hotel Management on Oct 31, 2023
Dear Samuel, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 Good

surekha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel with beautiful view of the Nile. Main drawback is indoor smoking. We did not get a king bed in a non-smoking room per our reservation and even on the non-smoking floor there was smell of cigarette smoke in the corridor. We did not appreciate that.
Stayed 4 nights in Sep 2023
Response from Hotel Management on Oct 31, 2023
Dear Surekha, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from Hotel Management on Oct 31, 2023
Dear Amira, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 5 nights in Aug 2023
Response from Hotel Management on Aug 30, 2023
Dear Mr. ABDULLAH,Thank you for the great rating. We hope to welcome you back soon.Sincerely

2/10 Terrible

Mekdad

Disliked: Cleanliness, staff & service, property conditions & facilities
be carful when you go there they always will come up with something only to keep your deposit ! I got charged for a bill like 4 times
Response from Hotel Management on Aug 18, 2023
Dear Mekdad, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Essa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of the city very close to nile river The sing is too small the shower is small
Stayed 7 nights in Jul 2023
Response from Hotel Management on Aug 5, 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests life the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Barton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My wife and I stayed at the Sheraton while traveling with another couple and we had a great experience. Aside from being a nice, modern hotel, some highlights were: - A great pool and well-equipped fitness center - A fantastic sushi restaurant - An Italian restaurant that was tasty and a great value Overall, we were quite pleased with our stay.
Stayed 6 nights in Jul 2023
Response from Hotel management on Aug 5, 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests life the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View of the Nile.
It was great overall. Great location, not too far from the sights. Definitely a haven in hectic Cairo.
Stayed 2 nights in Apr 2023
Response from Hotel Management on Apr 23, 2023
Dear Valued Guest,Thank you very for your positive feedback. We hope to welcome you back soon.Sincerely

10/10 Excellent

Sandrene

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean property
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 25, 2023
Dear Sandrene, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

A

Stayed 4 nights in Mar 2023
Response from Hotel Managment on Apr 8, 2023
Dear A, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 Good

Lorraine, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was exceedingly friendly and helpful. Breakfast was super nice. Beds super comfortable and the room had a nice view. The surroundings of the hotel and Cairo in general need a major cleanup and control of the stray dog population.
Stayed 1 night in Feb 2023
Response from Hotel Management on Mar 14, 2023
Dear Lorraine, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Yagoub mohamed

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks so much indeed
Response from Hotel managment on Jan 13, 2023
Dear Yagoub Mohamed, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Managment on Jun 9, 2023
Dear Valued Guest, Thank you very for your feedback. We hope to welcome you back soon. Sincerely

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022
Response from . on Nov 20, 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Ji, Woodbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and good location.
Stayed 1 night in Nov 2022

10/10 Excellent

Ji, Woodbury

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with good service.
Stayed 1 night in Nov 2022

10/10 Excellent

Ji, Woodbury

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staffs aren nice.
Stayed 2 nights in Nov 2022
Response from Dina on Nov 17, 2022
Dear ji,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Ahmed

Stayed 1 night in Nov 2022

10/10 Excellent

Rodiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wish to had stayed at the Sheraton through the 4 nights in Cairo. We only ended up going to the Sheraton on our last evening because we extended our trip. The hotel is beautiful, clean, rooms are nice, and service was excellent.
Response from Dina on Nov 17, 2022
Dear Rodaiana,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Dina on Aug 18, 2022
Dear Ian, Thank you

8/10 Good

Damien

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Many options for food. Can't beat the location.
Stayed 1 night in Aug 2022
Response from Dina on Aug 10, 2022
Dear Mr. Damien, Thank your for taking the time to share your positive feedback. We hope to welcome you back. Sincerely

2/10 Terrible

Sit Hian

Stayed 1 night in Aug 2022
Response from Dina on Aug 18, 2022
Dear Sit Hiam, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Ahmed

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Aug 2022
Response from Dina on Aug 10, 2022
Dear Mr. Ahmed, Thank your for taking the time to share your positive feedback. We hope to welcome you back. Sincerely

10/10 Excellent

Mustafa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff clean and well maintained close to all sites
Stayed 6 nights in Jul 2022
Response from Hotel Managment on Jul 22, 2022
Dear Mr. Mustafa, Thank you for taking the time to share your feedback. Best regards

10/10 Excellent

talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2022
Response from Dina on Jul 3, 2022
Dear Mr. Talal, Thank you for taking the time to share your feedback. Best regards

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Dina on Jun 13, 2022
thank you

10/10 Excellent

Alex, Abington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We originally booked Aracan Pyramid and left day one. We searched for a new hotel and found this one. It was amazing. MARINA was the best.. super nice, helpful, knowledgeable, she made our experience way better from the very start. Room is spacious, bathroom is super amazing. Everyone is friendly. If your on a budget save money elsewhere and book this hotel you won’t regret it. Ask for a high floor and possibly the Nile view.
Stayed 2 nights in May 2022
Response from Dina on Jun 13, 2022
Thank you

2/10 Terrible

sharwar

Disliked: Staff & service
Stayed 3 nights in May 2022

10/10 Excellent

Basmah

Stayed 4 nights in May 2022

6/10 Okay

Darren

Business traveler
Liked: Property conditions & facilities
Booked king room given single
Booked king room and was given single and wasn’t able to change even though requested. Room also smelt of smoke
Stayed 4 nights in May 2022
Response from Dina on Jun 14, 2022
Dear Valued guest, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely,

4/10 Poor

Juan

Business traveler, Traveled with family
Disliked: Staff & service
Smoke everywhere, I was on a non smoking floor and the whole floor was filled with smoke all day and the hotel staff didn’t care The hotel’s view of the Nile is not good, there is partial view and far away The concierge service is not good, they don’t help with tours or planing activities
Stayed 5 nights in May 2022
Response from Dina on Jun 14, 2022
Dear Valued guest, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely,

10/10 Excellent

Lida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm reception and friendly staff, especially, Shaimaa who was extremely helpful.
Stayed 8 nights in May 2022
Response from Hotel Management on May 16, 2022
Dear Lida, Thank you very much for taking the time to share your positive feedback. We hope to welcome you back real soon. Sincerely

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, staff great, the issue is the none stop traffic noise, even with doors closed it is far from sound proof. Keep in mind if your a light sleeper. If you go for a walk just be aware lots of scammers wanting to be your friend.
Stayed 2 nights in May 2022
Response from Am on May 8, 2022
Dear Judy, Thank you very much for taking the time to share your feedback. We hope to welcome you back real soon. Sincerely

10/10 Excellent

Namit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. Staff were very friendly and went above and beyond to assist us during our stay. I would highly recommend this hotel to those visiting Cairo.
Stayed 6 nights in Apr 2022
Response from Am on May 8, 2022
Dear Namit, Thank you very much for taking the time to share your positive feedback. We hope to welcome you back real soon. Sincerely

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael at front desk very helpful
Stayed 3 nights in Apr 2022
Response from Dina on May 4, 2022
Dear Alan, Thank you very much for taking the time to share your positive feedback. We hope to welcome you back real soon. Sincerely

10/10 Excellent

W. Richard, Jonesborough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff
Stayed 1 night in Apr 2022
Response from Dina on Apr 18, 2022
Dear Mr. Richard, Thank you for taking the time to share your positive feedback. We hope to welcome you back soon. Sincerely

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Dina on Apr 18, 2022
Dear Mr. Andrew, Thank you for taking the time to share your positive feedback. We hope to welcome you back soon. Sincerely

10/10 Excellent

Mohammad Ibrahim, San Antonio

Stayed 7 nights in Apr 2022

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam at the front desk was wonderful at check in!
Stayed 1 night in Apr 2022
Response from Dina on Apr 10, 2022
Dear Christopher, On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay at Sheraton Cairo Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,