Ratings based on 368 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Visitor From Beirut

Posted Jun 26, 2017
The Hotel Location and facilities are nice, but the service and food are not according to SOFITEL standard at all !
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location right on the Nile, clean hotel.

Posted May 21, 2017
Pleasant stay at this well situated hotel away from the hustle and bustle of Cairo. This hotel is a haven away from the dirty and hot streets of Cairo and benefits from a cool breeze because of its proximity to the Nile. The taxi/ limousine staff will rip you off silly for cars, use Uber. The concierges we spoke to had bad English and often unable to help answer our questions.
Comment from Hotel Management
May 29, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
2 out of 5
by A verified traveler from Dubai,Rabat, Cairo, Copenhagen

Nice views of Nile - central yet secluded

Posted May 20, 2017
Pros: Location - view of Nile
Cons: Everything. Instead of saying Egypt is declining economically, employees should be going out of their way to accommodate guests - or do the minimum
Location: Relax, walk around Cairo. Take excursions if you are a tourist.
Have been coming for 11+ years and seen service go way down. On arrival I waited forever to someone to help with luggage, while three guys, smoking or arms crossed were hanging out at security. When a porter finally came - he left my suitcase and bags outside - not good for security or chocolate and medicine :) reception staff was fine. Booked the spa and the receptionist, Heba, told me to pay in advance - of course I did not, called a supervisor, who corrected her. She simply wanted to close the accounts and go home. The Gym facility was out of commission - and there was no warning on the website. When I invited a guest for brunch at the terrace, we were welcomed by "we close in 5 minutes" - I answered "good morning to you to, and there are 30 minutes left of the brunch buffet". during our meal we were harassed by a waiter who pushed my bill to close, as his "shift ended" (clearly he wanted a tip - for having done nothing during our self-service). I called a supervisor - and a nice mr. Ahmed took very good care of us. At the pool, there is no longer any decorum, various groups have their own blaring music competing in cacophony with other guests and the evening set up on the Nile venue. The room needs cleaning - there were dust fluff from months on the wooden backboard - I showed to the receptionist, and the carpets clearly need cleaning. the elevators were constantly malfunctioning - so one had to go back to the reception or get help That said, the venue is fine.
Comment from Hotel Management
May 29, 2017 by Iman, Hotel Management
Bonjour Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Food was expensive but good quality. Casino has indoor smoking which was uncomfortable for me. Very nice room. Very nice view. Excellent pool and outdoor area. Good breakfast selection.
Comment from Hotel Management
May 29, 2017 by iman, Hotel Management
Dear Esteemed Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, USA

Worth the stay.

Posted May 3, 2017
Pros: Location, location, location.
Cons: Nothing
Location: It is a easy walk to the Cairo museum.
This is a nice hotel in a great location. It is on an island so it is quiet and the views are great. You won't be disappointed staying here. The staff is also excellent.
Comment from Hotel Management
May 4, 2017 by Iman, Hotel Management
Bonjour Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Location,, location

Posted May 3, 2017
Nice staff. Clean rooms. Good breakfast Me and my wife enjoyed
Comment from Hotel Management
May 4, 2017 by Iman, Hotel Management
Bonjour Valued Guest, This is just a short note to thank you for taking the time to share your experience with other travellers on Expedia.com. We are glad that you had a Magnifique stay. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2017
Very comfortable, great hospitality, best view. I highly recommend it.
Comment from Hotel Management
Apr 28, 2017 by Iman, Hotel Management
Bonjour Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
Very good experience, staff very professional and friendly
Comment from Hotel Management
Apr 26, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great location, great service!

Posted Apr 15, 2017
The experience was great! Friendly staff, good food, and variety of restaurants made staying in a day, the best idea. The location is also perfect. We were able to get views of the Nile from every restaurant, our room and the pool.
Comment from Hotel Management
Apr 16, 2017 by Iman, Hotel Management
Bonjour Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

staff were awesome

Posted Apr 8, 2017
Nice hotel close to the nile river. Staff were so awesome. Cant ask for anything else.
Comment from Hotel Management
Apr 8, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager