Ratings based on 351 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2017
Very comfortable, great hospitality, best view. I highly recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
Very good experience, staff very professional and friendly
Comment from Hotel Management
Apr 26, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great location, great service!

Posted Apr 15, 2017
The experience was great! Friendly staff, good food, and variety of restaurants made staying in a day, the best idea. The location is also perfect. We were able to get views of the Nile from every restaurant, our room and the pool.
Comment from Hotel Management
Apr 16, 2017 by Iman, Hotel Management
Bonjour Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

staff were awesome

Posted Apr 8, 2017
Nice hotel close to the nile river. Staff were so awesome. Cant ask for anything else.
Comment from Hotel Management
Apr 8, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Other
by A verified traveler from US

Single America Woman Traveling Sole

Posted Apr 4, 2017
Pros: The staff and night time belly dancing. ..
Cons: The room needs a fresh modern update.
Location: The location is the best part of the hotel, it is safe and you can take a nice walk, everything is close.
This hotel was Amazing, as a single woman traveling to Egypt, this hotel was prefect, The room itself is not five stars more like a 3 for American standards, it was a little outdated and the carpet needs to be removed, but the bathroom as nice and a large flat screen TV was great, also my view was great. The bed and comfortable sheets were great..The spa restaurants pool and everything else is 5 + stars.. I loved the nightly scene. The security was very tight and I felt safe at all times. The staff were very helpful professional and quick to respond to any requests for help. The location was amazing.. As a Single Solo Traveling Woman I hired a Guide And a private Driver to take me to all the Sites. It was a Amazing experience. Please Visit Egypt and do not be Afraid. Please fight against American Right Wing Propaganda that has convinced people that it is not safe to visit Egypt and that all Muslims hate Americans, this is completely brainwashing...Visit Egypt and have a life changing experience. Remember your worst enemy is fear..
Comment from Hotel Management
Apr 8, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with view of the Nile River

Posted Mar 31, 2017
Enjoyed our stay in the hotel. Staff is helpful when you ask for something even if there was a bit of problem with communication. We called reception for additional towels and water as there were three of us and only two was provided. In less than five minutes our request was granted and the manager even rang us asking if we got what we asked. The restaurants and facilities were excellent.
Comment from Hotel Management
Mar 31, 2017 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Mar 30, 2017
Everything was amazing from the view to the staff and security. I was so comfortable there felt like a second home. The view of the Nile from my balcony took my breath away.
Comment from Hotel Management
Mar 31, 2017 by Iman, Hotel Management
Dear Esteemed Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on Expedia.com Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Sofitel Cairo-El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager
2 out of 5
by A verified traveler from Lausanne

Short-sighted reception staff

Posted Mar 28, 2017
Pros: Location
Cons: The rooms are very tired, carpets are old and stiles in the bathroom are falling.
I have arrived early to Cairo due to unexpected circumstances. I called the reception office to ask for an early check-in. They informed me that I can check in at 7 am but have to pay an extra 25 USD$ which I gladly accepted but asked as a courtesy to check-in at 6 am instead of 7 am, the reception manager told me that in that case I have to pay 160 US$ instead, which I found illogical and bordering on the insulting. I tried to explain the circumstances and That I am a surgeon in need of 3 hours of sleep before I start a long working day, but my explanation fell on a deaf and uninspired ears. I understand that hotels have rules and regulations, but I also understand that this industry works with flexibility and compassion rather that rigidity and inconsideration. I am never going back to this hotel, or any hotels of the Sofitel chain.
Comment from Hotel Management
Mar 31, 2017 by iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Rest assured that your comments the hotel reception, were shared with the concerned department head for improvement. Sincerely Yours, Iman El Gabaly Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Nairobi

Nice hotel, amazing location

Posted Mar 17, 2017
I checked in very smoothly. If i am to comment on this hôtel, I would say that the staff are amazingly nice and very friendly. From the luggage handler to the receptionists, house keepers, restaurant waiters and spa staff. Honestly bravo guys and keep it up. I had a small complaint as my room had some dark spots on the walls. They explained that they are still renovating some rooms but by bit. The way I was handled and the attention I received made me forget about the issue. This is great service. Also if you stay don't miss the spa. Very very nice. I will definitely come back in August this year and I hope I will be given a renovated room. :)
Comment from Hotel Management
Mar 22, 2017 by Iman, Hotel Management
Dear Valued Guest, We are delighted that your stay at Sofitel Cairo-El Gezirah is an enjoyable one. Thank you for sharing your experience in the hotel and for the feedback on your recent stay with us. We are continuously striving to update our product and to enhance our Guests’ experience. We look forward to welcoming you back to the “Jewel of the Nile” in the near future. Sincerely yours, Iman El Gabaly Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Bay Area

excellent hotel

Posted Mar 13, 2017
Great location. Friendly staff Very welcoming Awesome home feeling!!
Comment from Hotel Management
Mar 13, 2017 by Iman, Hotel Management
Bonjour Valued Guest, This is just a short note to thank you for taking the time to rate our service to share with us your experience. We are glad that you had a Magnifique stay. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Guest Experience Manager