Paradise in Cairo
Posted Feb 11, 2017
I travel all over the world on business, and I have to say this hotel is as good as anywhere I have stayed.The location is excellent,on the banks of the Nile,in a peaceful area,on an island, but within walking distance to central Cairo.The hotel is spotless,the rooms luxurious, with fantastic views of Cairo.Breakfast is superb, with a variety of food of the highest quality.I also ate at Le Deck, a French Fusion restaurant, that is situated on The Nile. I had the most amazing six course meal, with wonderful service,having been looked after by Mohammed for the whole experience.The hotel has an amazing infinity pool,you actually think you are swimming in The Nile! The service around the pool is superb, as it is throughout the hotel. I will definitely be returning soon, and I have promised to bring my wife next time,as i want her to experience this exceptional hotel
Comment from Hotel Management
Feb 13, 2017 by Iman, Hotel Management
Dear Valued Guest,
It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.
It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay.
Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations.
Sofitel Cairo El Gezirah
Guest Expereince Manager